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Servicenow Developer/admin Resume

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Columbus, OhiO

SUMMARY

  • Over 5+ years of experience in IT Industry and 4+ years of experience on ServiceNow Developer/Admin in all aspects of client engagement lifecycles including Pre - sales, Requirement gathering & effort scoping, product implementation & development, architecting, production support.
  • Strong experience in configuring applications using ServiceNow and in-depth technical knowledge of the platform.
  • Worked on Incident, Change, Problem and Request modules and developed many custom applications as well.
  • Worked on end-to- end implementation and customization of ServiceNow Instance Upgrades.
  • Strong experience in writing Business Rules, Client Scripts, Script Includes and UI Pages.
  • Strong understanding and extensive experience in creating ACLs (Access Control List) and assigning them to the right user to restrict access.
  • Experience in web development using HTML, JavaScript, CSS, JQuery and good knowledge of latest version of object oriented JavaScript libraries like AngularJS etc.
  • Worked on Domain separation to restrict access to the data in ServiceNow between users of different domain.
  • Good knowledge on CMDB and Asset Management Services and configuring item relationships.
  • Installed several mid servers at different locations and configured them for discovery process.
  • Worked on several integrations and very much experienced with Web servers like SOAP, REST, JSON, XML etc.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
  • Demonstrated project management skills and experience working directly with customers and clients.
  • Good Knowledge on using Glide Scripting for creating UI Action and business rules.
  • Create, monitor, modify, and publish service catalog workflows with approvals.
  • Exceptional organizational skills, dedicated Professional with demonstrated ability of effective management and planning

TECHNICAL SKILLS

ITIL: Service-Now, ITSM, JavaScript, HTML, CSS

Languages: C, C++, J2EE, HTML, HTML5,XML, JavaScript, SQL, CSS, AJAX

Application Servers: IIS 5.0, Apache, Tomcat, WebLogic

J2EE: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS

Databases: Oracle 10g, SQL Server 2005

IDE: Eclipse, Net Beans

Operating Systems: Windows 7, Windows 2008/XP, UNIX

PROFESSIONAL EXPERIENCE

ServiceNow Developer/Admin

Confidential, Columbus, Ohio

Responsibilities:

  • Performing day - to-day administration of the Service-Now Platform.
  • Currently involved in Implementing Helsinki.
  • Good experience in Agile and Scrum Methodologies, currently our work in take process is with Stories.
  • Implemented Incident, Problem, Change, CMDB, Discovery, MID Server, HR Management Application, SLA, Reporting, Service Catalog in ServiceNow.
  • Created Database views to generate reports from multiple tables.
  • Managed data with tables, the Configuration Management Database (CMDB), import sets and update sets.
  • Involved in the ServiceNow Discovery and CMDB Population.
  • Configured Mid Server's on Dev, UAT and Production Instances and experience in ODBC and JDBC..
  • Configured E-mail notifications on RITM, Catalog Tasks etc.
  • Created various applications, tables and performed different operations like overriding the Display Value, auto completing certain Attributes, adding business logic, sending email notifications.
  • Involved in Maintaining Service Portals, ACL's, Users groups and roles.
  • Effectively managed the hardware and software assets through their lifecycle using the procurement module.
  • Developed and managed ServiceNow code, user interface, and third-party integration components.
  • Worked with business analyst to create and modify service catalogs and request workflow designs.
  • Expertise on defining workflows in service catalog items, Approvals and Dynamic tasks in ServiceNow
  • Created and loaded catalog items and record producers.
  • Created many standard workflows which are being re-used and propagated and handled many custom events.
  • Ongoing maintenance with Update sets, Upgrades, Performance and Troubleshooting.
  • Configured and developed workflows and application UIs as well as customized ServiceNow applications.
  • Developed and deployed bi-directional API-based solutions against the ServiceNow framework.
  • Setting up Configuration Management from scratch defining the CI classes and their relationships.
  • ConfiguredServiceNow discovery and orchestration.
  • Developed complex transform scripts to import data into the ServiceNowDatabase.
  • Good understanding of web services with REST/SOAP/ XML/ WSDL and HTTP Request Methods.

ServiceNow Developer

Confidential, Oakland, California

Responsibilities:

  • Design and engineer solutions leveraging all appropriate components offered byServiceNowto answer the needs for business workflows, ticketing or other ITSM requirements.
  • Utilized Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.
  • Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
  • Worked on Prioritizing of Incidents by Impact, Urgency and Priority.
  • Technical implementation of variousServiceNowmodules such as change management, Incident management, problem management, service catalog, configuration management.
  • Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB inServiceNow.
  • Involved in various upgrade and migration activities.
  • Restricted and Major incident functionalities for user security and urgency.
  • Proposed and implemented a generic soap service for use by any catalog item integration with third part tool by mean of easy configurations from client side.
  • Configurable SLA implementation in Incident and service catalog management based on user defined parameters.
  • Experience in standardization of incident management practices at process, data reporting and tool level.
  • Worked with schedule jobs, events and triggers to manage business needs and handle background work

PL/SQL Developer

Confidential

Responsibilities:

  • Written PL/SQL Stored Procedures, Functions and Packages and Triggers.
  • Creation of database objects like tables, views, Materialized views, procedures, packages using Oracle utilities like PL/SQL,SQL* Plus,SQL*Loader and Handled Exceptions
  • Developed many packages usingPL/SQLto do the validations as per requirements.
  • GenerateSQLScripts and created views for reports.
  • Used Toad to Extract and test the data in the database.
  • Developed Database Triggers to enforce security.
  • Involved in Data Extraction using UTL FILES inPL/SQL.
  • Developed Forms using Forms10g and Reports using Reports10g based on client requirement.
  • Prepared technical documents for all the programs developed & generated.
  • Responsible in coding, trouble shooting and debugging.
  • Modified the existing database objects to meet the expanding business requirements.
  • Loading of the data from flat files into staging tables usingSQLLoader.
  • Written Stored Procedures to perform Validations on data and to move data from staging tables into the Base tables.
  • Loading of data from flat files into the user interface forms using Data Loader.
  • Responsible for creating the technical design document.
  • Involved in Development, Testing and Maintenance of the System.
  • Written Procedures and Functions using DynamicSQLand written complexSQLqueries using joins, sub queries and correlated sub queries.
  • Developed various Forms for the application involving modules to segregate the data.
  • Written UNIX shell scripts and scheduled cron jobs.
  • Involved in design, development and Modification ofPL/SQLstored procedures, functions, packages and triggers to implement business rules into the application
  • Involved in performance tuning ofSQLqueries and Created indexes on tables and optimizing Stored procedure queries
  • Analysed the business requirements of the project by studying the Business Requirement Specification document.

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