Servicenow Developer/admin Resume
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Columbus, OhiO
SUMMARY
- Over 5+ years of experience in IT Industry and 4+ years of experience on ServiceNow Developer/Admin in all aspects of client engagement lifecycles including Pre - sales, Requirement gathering & effort scoping, product implementation & development, architecting, production support.
- Strong experience in configuring applications using ServiceNow and in-depth technical knowledge of the platform.
- Worked on Incident, Change, Problem and Request modules and developed many custom applications as well.
- Worked on end-to- end implementation and customization of ServiceNow Instance Upgrades.
- Strong experience in writing Business Rules, Client Scripts, Script Includes and UI Pages.
- Strong understanding and extensive experience in creating ACLs (Access Control List) and assigning them to the right user to restrict access.
- Experience in web development using HTML, JavaScript, CSS, JQuery and good knowledge of latest version of object oriented JavaScript libraries like AngularJS etc.
- Worked on Domain separation to restrict access to the data in ServiceNow between users of different domain.
- Good knowledge on CMDB and Asset Management Services and configuring item relationships.
- Installed several mid servers at different locations and configured them for discovery process.
- Worked on several integrations and very much experienced with Web servers like SOAP, REST, JSON, XML etc.
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
- Demonstrated project management skills and experience working directly with customers and clients.
- Good Knowledge on using Glide Scripting for creating UI Action and business rules.
- Create, monitor, modify, and publish service catalog workflows with approvals.
- Exceptional organizational skills, dedicated Professional with demonstrated ability of effective management and planning
TECHNICAL SKILLS
ITIL: Service-Now, ITSM, JavaScript, HTML, CSS
Languages: C, C++, J2EE, HTML, HTML5,XML, JavaScript, SQL, CSS, AJAX
Application Servers: IIS 5.0, Apache, Tomcat, WebLogic
J2EE: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS
Databases: Oracle 10g, SQL Server 2005
IDE: Eclipse, Net Beans
Operating Systems: Windows 7, Windows 2008/XP, UNIX
PROFESSIONAL EXPERIENCE
ServiceNow Developer/Admin
Confidential, Columbus, Ohio
Responsibilities:
- Performing day - to-day administration of the Service-Now Platform.
- Currently involved in Implementing Helsinki.
- Good experience in Agile and Scrum Methodologies, currently our work in take process is with Stories.
- Implemented Incident, Problem, Change, CMDB, Discovery, MID Server, HR Management Application, SLA, Reporting, Service Catalog in ServiceNow.
- Created Database views to generate reports from multiple tables.
- Managed data with tables, the Configuration Management Database (CMDB), import sets and update sets.
- Involved in the ServiceNow Discovery and CMDB Population.
- Configured Mid Server's on Dev, UAT and Production Instances and experience in ODBC and JDBC..
- Configured E-mail notifications on RITM, Catalog Tasks etc.
- Created various applications, tables and performed different operations like overriding the Display Value, auto completing certain Attributes, adding business logic, sending email notifications.
- Involved in Maintaining Service Portals, ACL's, Users groups and roles.
- Effectively managed the hardware and software assets through their lifecycle using the procurement module.
- Developed and managed ServiceNow code, user interface, and third-party integration components.
- Worked with business analyst to create and modify service catalogs and request workflow designs.
- Expertise on defining workflows in service catalog items, Approvals and Dynamic tasks in ServiceNow
- Created and loaded catalog items and record producers.
- Created many standard workflows which are being re-used and propagated and handled many custom events.
- Ongoing maintenance with Update sets, Upgrades, Performance and Troubleshooting.
- Configured and developed workflows and application UIs as well as customized ServiceNow applications.
- Developed and deployed bi-directional API-based solutions against the ServiceNow framework.
- Setting up Configuration Management from scratch defining the CI classes and their relationships.
- ConfiguredServiceNow discovery and orchestration.
- Developed complex transform scripts to import data into the ServiceNowDatabase.
- Good understanding of web services with REST/SOAP/ XML/ WSDL and HTTP Request Methods.
ServiceNow Developer
Confidential, Oakland, California
Responsibilities:
- Design and engineer solutions leveraging all appropriate components offered byServiceNowto answer the needs for business workflows, ticketing or other ITSM requirements.
- Utilized Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.
- Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
- Worked on Prioritizing of Incidents by Impact, Urgency and Priority.
- Technical implementation of variousServiceNowmodules such as change management, Incident management, problem management, service catalog, configuration management.
- Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB inServiceNow.
- Involved in various upgrade and migration activities.
- Restricted and Major incident functionalities for user security and urgency.
- Proposed and implemented a generic soap service for use by any catalog item integration with third part tool by mean of easy configurations from client side.
- Configurable SLA implementation in Incident and service catalog management based on user defined parameters.
- Experience in standardization of incident management practices at process, data reporting and tool level.
- Worked with schedule jobs, events and triggers to manage business needs and handle background work
PL/SQL Developer
Confidential
Responsibilities:
- Written PL/SQL Stored Procedures, Functions and Packages and Triggers.
- Creation of database objects like tables, views, Materialized views, procedures, packages using Oracle utilities like PL/SQL,SQL* Plus,SQL*Loader and Handled Exceptions
- Developed many packages usingPL/SQLto do the validations as per requirements.
- GenerateSQLScripts and created views for reports.
- Used Toad to Extract and test the data in the database.
- Developed Database Triggers to enforce security.
- Involved in Data Extraction using UTL FILES inPL/SQL.
- Developed Forms using Forms10g and Reports using Reports10g based on client requirement.
- Prepared technical documents for all the programs developed & generated.
- Responsible in coding, trouble shooting and debugging.
- Modified the existing database objects to meet the expanding business requirements.
- Loading of the data from flat files into staging tables usingSQLLoader.
- Written Stored Procedures to perform Validations on data and to move data from staging tables into the Base tables.
- Loading of data from flat files into the user interface forms using Data Loader.
- Responsible for creating the technical design document.
- Involved in Development, Testing and Maintenance of the System.
- Written Procedures and Functions using DynamicSQLand written complexSQLqueries using joins, sub queries and correlated sub queries.
- Developed various Forms for the application involving modules to segregate the data.
- Written UNIX shell scripts and scheduled cron jobs.
- Involved in design, development and Modification ofPL/SQLstored procedures, functions, packages and triggers to implement business rules into the application
- Involved in performance tuning ofSQLqueries and Created indexes on tables and optimizing Stored procedure queries
- Analysed the business requirements of the project by studying the Business Requirement Specification document.