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Servicenow Developer Resume

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Charlestown, MA


  • 6 years total experience and around 4 years of experience with ServiceNow application development; including creation and configuration of service catalogs, email notifications, user interfaces, workflows, data imports and exports, business rules driven user interfaces and attributes, and reports.
  • Experience with various web technologies (JAVA Script, Jelly, XML, HTML, AJAX, CSS, HTTP).
  • Experience with relational databases such as MS SQL, Oracle.
  • Ability to formulate plans and reports and analyze alternatives.
  • Ability to work and communicate effectively with both technical and business audiences.
  • Experience working in a team - oriented, collaborative environment.
  • Knowledge of ITSM/ITIL best practices.
  • Experience with Powershell and VBScript.
  • Experience in implementation and support of ServiceNow.
  • Experience in integrating tools in ServiceNow and other similar tools using MidServer, webservices, email.
  • In depth experience will all levels of the development lifecycle process.
  • Ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions.
  • Talent for creating client satisfaction; ability to focus on the client value in all work.
  • Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support.
  • Solid technical aptitude and understanding, including ability to quickly learn new.
  • Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions.
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and other technical teams.
  • Experience with Agile Scrum methodologies.
  • Understanding of data management and concepts such as data normalization, record retention, and archiving.
  • Experience working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.


Confidential - Charlestown, MA

ServiceNow Developer


  • Analyzing, designing and developing ServiceNow based applications and utilities.
  • Development and management of workflows, database schema, notifications, form layout, web services, CMS, and other aspects of the SN platform Creation and maintenance of SN based reports.
  • Promote service improvements on an ongoing basis to continually improve quality and customer satisfaction of IS services.
  • Ensure alignment of ITSM solutions to Confidential ’s business needs.
  • Maintain and manage continual service improvement opportunities from all ITSM areas and assist with overall prioritization of improvement efforts for the program.
  • Act as an administrator within ServiceNow handling requests and incidents.
  • Maintains expertise in related information technologies and techniques.
  • Provides superior customer service to all customers, both internal and external.
  • Uses the Confidential values to govern decisions, actions and behaviors.
  • Perform other related duties as assigned.
  • Assemble information to determine, document and agree business requirements.
  • Plan, manage and conduct strategic assessments, analyze and report findings and make recommendations.
  • Architect Service Now solutions to support best practice processes needed to deliver business requirements.
  • Create and monitor performance metrics.
  • Create ad hoc reports and reporting schedules.
  • Updates to configuration sets in accordance with company policy.
  • Ensure application consistency across development, testing and production environments.
  • Determine scope, estimate work effort and determine duration of development activities for assigned change management tickets.

Confidential - Pleasanton, CA

ServiceNow Developer/Administrator


  • Understands technical and functional design requirements for ServiceNow.
  • Understands the workflow engines.
  • Creates workflow and web prototypes for client engagements.
  • Designs, codes, and tests technical solutions for ServiceNow implementations.
  • Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow.
  • Administer and troubleshoot the deployed instance of ServiceNow.
  • Identifies system deficiencies and recommends solutions.
  • Assists in enforcement of development deadlines and schedules.
  • Understands the necessity of and contributes to coding standards.
  • Develops internal and external meeting objectives and agendas.
  • Prioritizes multiple tasks effectively.
  • Promotes active listening with team members.
  • Contributes appropriately to conversations.
  • Follows through with commitments and fosters mutual trust with fellow employees.
  • Assumes additional responsibility without being asked.
  • Encourages fellow team members to make innovative contributions and embrace new ideas.
  • Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap.
  • Work closely with ServiceNow product managers, business systems analysts, system administrators and cross functional experts as needed.
  • Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues. proactively.
  • Reliability, dependability, and strong motivation to respond to requests quickly.
  • Manage multiple requests, assess priorities, and achieve solutions under deadlines.
  • Flexibility regarding work schedule to meet position needs outside of regular business hours.
  • Ensure security, integrity and consistency of critical user and business partner data.

Confidential - Richfield, MN

ServiceNow Developer


  • Deploy new releases and enhancements into the ServiceNow live environment.
  • Jointly perform system and integration testing with sample / live data along with the testing team.
  • Collaborate with Product owners to help find solutions for their business requirements.
  • Works directly with IT Management to align ServiceNow with IT organization strategy.
  • Maintain and support ServiceNow operational functions.
  • Develop, test, and support new ServiceNow operational functions and modifications to existing functions using Confidential and industry standards and best practices.
  • Maintain consistent delivery of application solutions throughout the product suite by following development standards and the architecture framework.
  • Develop necessary development documentation as needed (e.g. technical design, developer notes).
  • Performs a challenging range and variety of complex technical and professional work activities.
  • Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.
  • Provide direction to junior staff.
  • Assist in the designing of support for scalable server architectures for critical business systems.
  • Migrate code between environments according to a formal methodology.
  • Maintain an understanding of ServiceNow modules and knowledge of ServiceNow Software licensing functionality.
  • Provide analysis of problems while working toward solutions to technical issues.

Confidential - Oklahoma City, OK

ServiceNow Developer


  • Define and document requirements and develop workable application solutions to business problems.
  • Design, develop, upgrade, test, implement, and document software components of client applications.
  • Work independently and within teams throughout all phases of the development lifecycle.
  • Create technical specification from logical design and functional specifications.
  • Interact with Customer and its third party suppliers as required to perform Services.
  • Maintain application code and develop reusable components and applications.
  • Adhere to Customer’s defined standards, processes and tools.
  • Create test procedures and test scripts, perform unit testing and quality reviews.
  • Perform knowledge transfer to customer’s support teams.
  • Identify and implement corrective preventive measures to resolve defects due pre-production testing and post production warranty period.
  • Create and enhance application development documentation.
  • Perform software analysis, code analysis, requirements analysis, software reviews, and identification of code metrics, software risk analysis and software reliability analysis, as necessary.
  • Integrate software with existing systems and interfaces as necessary.
  • Design, develop, upgrade, test, implement and document complex software components of client applications Assess, create, enhance and detail administrative, operational and technical policies and procedures
  • Provide expert level support working independently and within teams throughout all phases of the development lifecycle.

Confidential - Seattle, WA

Web Developer


  • Create, update, and maintain content, usability, accessibility, and infrastructure of City of Seattle websites with large amounts of ever-changing content.
  • Work with a large number of city staff to migrate, implement, and manage existing city websites using an XML-based Web Content Management System.
  • Conceptualize, design and build web pages and sites necessary to support the missions of City departments.
  • Work with web managers and content providers, identify, collect, organize, edit, and post content to City and community websites.
  • Provide expert advice and training concerning the Web and Web Content Management to a variety of City and community clients.
  • Respond to routine web user problems; troubleshoot and independently resolve web program and web coding-specific problems.
  • Perform various web assignments or projects commensurate to professional level as assigned.

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