SUMMARY

• Seven plus years of IT experience working on CRM and ERP systems
• Five plus years of experience working on Salesforce CRM platform as developer & administrator
• Experience with Salesforce platform implementing full project lifecycles
• Created new Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service to achieve complex business process
• Created Custom Objects, Custom fields, Buttons, Links, Record types, Page layouts, User Profiles, Work flows approvals and Validation Rules
• Used SOSL and SOQL in Apex programs
• Proficient in data manipulation, data cleaning, and report creation
• Performed Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Sets. Used GIT for version control
• Developed Visual force pages using responsive design techniques to provide device optimized layouts
• Used Force.com REST API, SOAP API and Outbound messaging for integrating with External systems and websites
• Experience with Salesforce AppExchange, configured user security permissions in compliance with organizational needs
• Created Visual force pages with fields, buttons and using various components to invoke methods using controllers and embedded JavaScript and HTML as needed
• Experience using synchronous and asynchronous web services, Web service factory
• Worked in all SDLC phases that included Requirement gathering, Analysis, Designing, Development and Testing
• Experienceworking on Service Cloud, Marketing Cloud, Sales Cloud, Salesforce Console and Communities
• Worked on setting up Salesforce Knowledge (Article Types, Data Categories, Article Management)
• Experience working with cross functional teams during data conversion from legacy systems
• Up - to-date with latest features of Salesforce (Lightning)
• Good understanding of CRM business process, excellent communication and problem solving skills

TECHNICAL SKILLS

• Standard objects
• Workflow & ApprovalsFlows
• Apex Language
• Apex Classes/Controllers
• Apex Triggers
• Visual Force
• Data Loader
• Integration
• Reports
• Dashboards
• Force.com IDE
• Eclipse
• SOQL
• SOSL
• Custom objects
• S-Controls
• Chatter
• AppExchange
• Eclipse IDE Plug-in
• Force.com Data Loader
• Migration Tool(Java/ANT based)
• Apex
• Java
• J2EE Servlets
• JSP
• JSON
• C#
• Perl
• WSDL
• HTML
• CSS
• JavaScript
• JQuery
• AJAX
• APTTUS Quote-To-Cash
• APTTUS Contract Management (CLM)
• Jitterbit
• AdobeEchoSign

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sales Force Administrator/developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Performed a key role in building and planning the capabilities of the SFDC team.
• Analyzed and suggested best possible ways out of the box for the stakeholder’s requirements in Salesforce
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created custom Visualforce pages using HTML, CSS, JavaScript, JQuery
• Optimized Visual force pages for Salesforce1 mobile devices
• Worked with Salesforce premier support to sort out technical challenges and governorlimits
• Worked on Standard objects like Product, Quotations and Order.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Knowledge Centered Support (KCS) using Article Type Approval Process
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Configured APTTUS Quote-To-Cash and Contract Lifecycle Management
• Used field level security along with page layouts to manage access to certain fields.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel
• Customized Salesforce console for Sales by adding custom buttons to the navigation tab
• Used Eclipse Force.com IDE for Deployment.

Confidential, New Jersey

Sales Force Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Web-to-Lead and Web-to-Case forms
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.
• Developed Visualforce pages
• Integrated Apex controller methods directly with JavaScript functions using Force.com JavaScript Remoting feature and created Visualforce pages
• Integrated Salesforce with external billing applications using MuleSoft Salesforce connector
• Developed Test classes
• Extensively involved in data migration from three legacy systems to Salesforce.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Designed various HTML Email templates for Auto-Response to customers
• Created Escalation rules to escalate the cases.
• Built a call center application for service agents using Salesforce Console
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.

Confidential, Berkeley Heights, NJ

Sales Force Developer

Responsibilities:

• Provided application support for Salesforce Production environment and worked on enhancements
• Performed a key role in building and planning the capabilities of the SFDC team.
• Analyzed and suggested best possible ways out of the box for the stakeholder’s requirements in Salesforce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked with Salesforce premier support to short out technical challenges and governorlimits
• Worked on Standard objects like Product, Quotations and Order.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked on intelligent pricing, guided selling, rogue discount elimination of APTTUS CPQ
• Created Contract Templates for APTTUS CLM
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Confidential, Baltimore, MD

Sales Force Developer/Business Analyst

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Worked on various standard Objects like Accounts, Case, Contact
• Implemented field level security, Profile and audit trail setup.
• Customized several Workflows, validation rules, Triggers, Apex classes.
• Deployed SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps
• Used analytic snapshots for bi-weekly reports.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-To-Case functionality to solve and track customer issues.
• Imported and exported large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue

Confidential, Lubbock, TX

Business Analyst /Administrator

Responsibilities:

• Good understanding of Data models, Logical Data Models, Relational Models, dimensional Star/snow flake schemas etc.
• Extensive experience in strategic development of Data warehouse and in performing analysis from operational Data source to an Enterprise Data Warehouse (EDW).
• Responsible for integration and technical support of Unix (AIX, SCO, HP, Solaris), Linux (Various), and Microsoft (Windows 95, 98, XP, NT, 2K, and Server) operating systems.
• Created call logs, activity reports, enhancement requests, bug reporting, and account updates via Siebel CRM software
• Gathered user requirements by interviewing focus groups and brainstorming with SMEs, Business users and Product owners.
• Created targeted questionnaires for SMEs to refine requirements and translated into business rules.
• Used AGILE methodology and worked in short SPRINTS to achieve goals. Participated in SCRUMS and discussed the open issues and statues.
• Conducted Data analysis at different data sources and performed detailed data profiling.
• Worked Extensively with HIPPA EDI 834 forms received from various Vendors, Partners and Producers in validating the Data in Stage Environments, Test running the formats and conducting issue analysis.
• Worked with HIPPA EDI 837 files for data validation and created Data mapping and ETL process requirements for loading data into the EDW.
• Conducted extensive analysis on over all data flows from various data sources and identified the sources.
• Analyzed Data quality issues such as Data redundancy, Data consistency, Data schema study etc.
• Performed and analyzed in detail by querying the databases using SQL queries.
• Prepared detailed Data mapping specification documents from various source to data warehouse.
• Performed detailed GAP Analysis and analyzed closely the newly build Data Model.
• Assisted Data Modelers with ad hoc requirement and analysis.
• Applied business requirement into transformation rules and created logic for data flows and selection of data.
• Conducted the walk through to the Business user, stakeholders and rest of the team of mapping specifications, gathered requests to upgrade or change any business requirement.
• Used General equivalence Mappings (GEM) to convert ICD 9 to ICD 10. Involved in forward mapping from ICD 9 to ICD10 and backward mapping from ICD10 to ICD9 using GEM.
• Tested to meet HIPAA standards, ANSI ASC X12 specifications, HL7 connectivity, CCHIT certification criteria, industry standards/specifications and proprietary system requirements.
• Tested data using SQL queries to the databases and conducted the data profiling.
• Involved in User Acceptance Testing (UAT) SIT and documented the test scenarios and outcomes.
• Performed executive walkthroughs for clients, sign-off on specifications, and other deliverables.

Environment: MS Project, Microsoft Visio, Business Objects, Rational Rose, MS Office Suite, Oracle9i, Windows NT/XP, Web Services, Tag Libraries, UML, CSS, MQ Series.