SUMMARY

• Over 9+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge
• Having 4+ years of experience as a Salesforce CRM Administrator.
• In-depth understanding of the capabilitiesand constraints of the Salesforce.comCRM application
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• CRM functional knowledge. Experience with full life cycle salesforce.com implementations.
• Client facing professional services consulting.
• Implementation & Integration experience on Salesforce.com using Apex Language(Classes, Controllers & Triggers),Visual ForcePages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working withsalesforce.comsandbox and production environments.
• Experience in capturing, analysing and documenting requirements forSalesforce.com implementations.
• Experience in realizing the business requirements to design onsalesforce.complatform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows &Workflow rules,triggers, Email alerts and business logic.
• Expertise in working withFramework Manager,Query StudioandReport Studiofor modelDesigned,Ad-hocreporting andadvancedreport authoring.
• Experience infull life cycle project development, includingDesigned, coding, testing and implementation and ongoing product support.
• Proven expertise inanalysing the Business Intelligenceneeds of the enterprise and building the enterprise Reporting architecture.
• InteractedwithCustomersforrequirement gatheringandeffectiveanalysis.
• Capable of handling multi-tasking and multiple projects performing different roles.
• Excellent work ethics,self-motivated,quick learnerandteam oriented. Continually provided value added services to the clients throughthoughtful experienceandexcellent communicationskills.
• Adept in defining Test Plans, Test Strategies, Test Scripts, Test Scenarios, Test Reports & Test Metrics.
• Experienced in analysing the Functional requirements & create Test Approach and Test Strategy and Project Estimation.
• Expertise in Requirement Analysis, Design, Development, Implementation and in all phases of Verification/Validation and other quality assurance activities.
• Experience with QA Methodology and QA Strategies to ensure the Quality Assurance Control.
• Experience in Agile Software Development process.
• Experience in ALM(Application lifecycle management)
• Expertise in black box, functional, regression, integration, Stress Testing, Load Testing, Interface, Ad-hoc Testing, and User Acceptance Testing(UAT).
• Experience with Mentoring and Coordinating a team of QA resources, Identifying and Managing Risks, Estimating Work, Resource sharing between the projects, tracking project progress, Delivering projects as per the deadlines.

TECHNICAL SKILLS

Salesforce.com: Apex, VisualForce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Data Migration, Web Service Integration, S-controls, Sandbox Testing

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Front End Tools: Cold fusion, Dreamweaver, Frontpage 2000.

Databases & DB Utilities: Oracle 10g,Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS

Programming Languages/Technologies: JAVA, J2EE, C, C++, C#, ASP.NET, PL/SQL, T-SQL, ETL, SSIS, SSAS, SSRS, BIDS

Web/Application Servers: Apache, Tomcat, IIS

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Experience with full life cycle salesforce.com implementations.
• In-depth understanding of the capabilitiesand constraints of the sales forceapplication
• CRM functional knowledge.
• Created business requirement documents and functional requirement documents.
• Created templates and solved cases related to all types ofsfdc functionalities.
• Maintained Salesforce.com for 500 + users.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components andVisual ForcePages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Developed Custom Objects,Dashboards,and CustomReports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed and deployed workflows wherever necessary.
• Performed the roles of Salesforce.comAnalyst/Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Houston, TX

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies likeVisual Force, Force.com API
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained Salesforce.com for 370 + users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizesalesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Fort Worth, TX

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies likeVisual Force, Force.com API
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained Salesforce.com for 370 + users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizesalesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential

QA Tester

Responsibilities:

• Reviewing the business requirements document, and technical specifications document.
• Created all requirements in Test Director from Requirements finalized doc
• Developed Test Estimations to develop test cases and execution.
• Test Case status reports and defects reported weekly in Daily Project status meetings.
• Involved in Developing Test Cases, Test conditions and strategy.
• Traceability Matrix developed to map Requirements with Test cases.
• Involved in Unit, GUI, and Functional, Integration, System, performance and Compatibility Testing.
• Performed Regression, and end to end business scenario testing.
• Quality Center used to maintain test cases and test execution status with and test results.
• Responsible in providing regular test reports to the QA lead and Project Manager.
• Attend project meetings, daily status, and defect scrub meetings, and provide test status.
• Tracked all defects in the Test Director and update status test life cycle and disposition
• Developed Defects, Test Status reports with Charts from Test Director and provide to team

Environment: Windows2000/NT, VB, Java, JSP, Java Servlets, Java Script XML, SQL, PL/SQL, Windows 2000, Test Director.

Confidential

QA Tester

Responsibilities:

• Reviewing the business requirements document, and technical specifications document.
• Created all requirements in Test Director from Requirements finalized doc.
• Developed Test Estimations to develop test cases and execution.
• Test Case status reports and defects reported weekly in Daily Project status meetings.
• Involved in Developing Test Cases, Test conditions and strategy.
• Traceability Matrix developed to map Requirements with Test cases.
• Involved in Functional, Integration, System, performance Testing.
• Performed Regression, and end to end business scenario testing.
• Developed SQL Queries for database validations for insert update, delete of the records
• Quality Center used to maintain test cases and test execution status with and test results.
• Responsible in providing regular test reports to the QA lead and Project Manager.
• Attend project meetings, daily status, and defect scrub meetings, and provide test status.
• Tracked all defects in the Test Director and update status test life cycle and disposition
• Developed Defects, Test Status reports with Charts from Test Director and provide to team

Environment: Windows2000/NT, VB, Java, JSP, Java Servlets, Java Script XML, SQL, PL/SQL, Windows 2000, QTP, Test Director

Confidential

QA Tester

Responsibilities:

• Analyzed web application and identified critical functionalities
• Performing manual testing, functional testing, and regressing testing.
• Development of regression test approach and test plan
• Developed test cases after analyzing the specifications document.
• Analyzed test data, Perform actual testing, check and verify outputs.
• Performed Traceability Matrix to make sure each and every test case is covered by at least one or multiple test case and report it to developer.
• Conducted Minimum Acceptance Testing and acceptance of build.
• Worked with the development teams in resolving issues.
• Performed execution of test cases manually to verify the expected results.
• Involved in Functional Testing, Regression Testing, and Internalization Testing.
• Involved in requesting for patches.
• Involved in Clean up activity of Test cases after major release.
• Attended daily, weekly walkthroughs on the application and provide the work status periodically to the higher management.

Environment: C, Linux, TMS, DOORS, Perl Scripts, TAF, QC, ALM