SUMMARY

• A Salesforce certified professional with over 9 years of IT experience includes 4 Plus years of experience as Sr. Business Analyst, Administrator, Development and Support Specialist with domain experience in Insurance, Retail, Aeronautical and Automotive domains in Software development and support of applications.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC Development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Salesforce Business Analyst/ Administrator approaching the business and technical challenges professionally. Ability to visualize and analyze data and using the data for the best use of the business.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experienced in expressing the business requirements and objectives with brevity.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++,,C# Java, J2EE, JSP, Servlets and other Java technologies
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experience in databases such as SQL Server, Oracle and MySQL
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong Business Analysis skills, ability to accept challenges, evolving with business changes, adapting to each opportunity, interest to learn and update my skills and experience with modern methodologies makes me to be an obvious match for the role of Business Analyst.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Worked on batch jobs replication processes, CICS transactions, building a database engine using JAVA, also worked with SOA tool/SOAP UI tool for online API's and also well versed on management tools like HP Quality Center.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visualforce, Java, HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/7, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Salesforce Consultant

Responsibilities:

• Involved in various activities of the project, like Deployment meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Designed, Analyzed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Conducting of sessions with all project stakeholders to identify the business requirements
• Gap analysis Understanding of current state systems
• Feasibility study and identifying best possible solution
• Business Requirement Document preparation and requirement walk-through with technical team
• Documentation of System specification preparation for existing applications and Requirement Traceability
• Use case modeling and Sequence diagram preparation
• Analyzed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Worked on Test Cases by Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the Analyzed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Apex Language, Triggers, Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, Dallas, Texas

Sr. SFDC Business Analyst

RESPONSIBILITIES:

• Analyzed sales and marketing apps on Salesforce.com platform using CRM Process.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and Analyzed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Analyzed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed, Analyzed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Analyzed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Analyzed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, Buffalo Groove IL

Salesforce Business Analyst

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as Analyzed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and Analyzed own WebServices.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on VisualForce Language to Created VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Apex Triggers, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, Plano, TX

Salesforce Adminstrator

RESPONSIBILITIES:

• Responsible in Creating and implementing a custom Application to work in sync with the existing application on the Salesforce platform to be used by internal users and Partner users- to be used on web-browsers and through Salesforce1 mobile application.
• Capture and share Account details, Opportunities, Change Requests coming in from internal and Partner portals.
• Implemented Auto-submit Approval processes with the use of Approval Process, Workflows and Triggers
• Created Visualforce pages for custom Calendar and Gantt chart features for the application.
• Created Custom objects, fields, tabs, Workflow Rules, Validation Rules, define Related Lists, Relationships for implementation in the Application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Enabled and customized Communities for collaboration between Internal and Partner Users.
• Define Custom Buttons and Actions to suit the business requirement.
• Enable collaboration within her team and with partners (like us, Cog, etc) à likely means need a community (but Kelly said we should plan to use the BOSS org)
• Worked with import tools such as Apex Data Loader and Import wizards.
• Resolved Salesforce.com usage problems.
• Analyzed Salesforce.com ETL processes using Java and Salesforce Web Services Java API.
• Used Full Sandbox for testing and migrated the code to Production after testing.

Environment: Salesforce.com platform, Salesforce1, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Java, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential

Sr. Software Createder

Responsibilities:

• Involved in gathering requirement and discussed with Development team to understand and analyzed the Product Requirements thoroughly.
• Created Requirement Traceability Matrix for the product across different releases and also updating the Requirement traceability matrix timely with the changes.
• Created Scenarios and performed scenario based testing. Designed, updated and reviewed Test Cases.
• Analyzed detailed Test scenario, Entrance and Exit criteria for the application being tested and ensured that standards for documentation were followed.
• Use functional knowledge of application to provide technical assistance in identifying, evaluating, and resolving moderately complex test problems.
• Modified of existing Test Plans and Test Scripts for regression testing. Performed negative and positive testing for the application.
• Performed GUI testing, Smoke testing, Black box testing, Grey box testing, Functional testing, System testing, Integration testing, Back end, User Acceptance and Regression testing.
• Creation and Execution of test scripts using selenium WebDriver with java language.
• Responsible for testing web services messages using SOAP UI Pro tool.
• Responsible in providing Automation test reports to the management.
• Coordinated between the automated testers, manual testers and system administrator for the precise scheduling of the test runs.
• Interacted with Database Administrator and Network Administrator to resolve application issues.
• Extensively used QTP integrated environment like Data Table, Actions, and Recovery scenarios.
• Performed Functional, Regression, Compatibility, System Integration Testing, Security testing, User Acceptance testing, Web testing and was responsible for executing all testing scenarios.
• Used SQL commands to insert, update, delete and modify the data.
• Involved in Development and execution of test plans with the help of QA Team to fix the bugs.

Environment: C++, C#.Net, VB.NET, PL/SQL, XML, MS VISIO, SQL Server

Confidential

Software Developer

Responsibilities:

• Used SQL commands to insert, update, delete and modify the data.
• Requirements gathering, effort estimations, documentation.
• Prepared Project plan along with resource allocation.
• Prepared Release Plan and documentation.
• Ensure the delivery of each mile stone as per project plan.
• Worked with different sources team to mitigate the risk of projects.
• Analyzed new Database of 2.6.x version of DGN Libraries to pass native connection and records as per DGN format.
• Analyzed Text Encoding to process native data in ANSI, Multibyte, and Unicode as per User supplied Text Format.
• Prepared test scenarios, test scripts, and test data to support Unit testing, system integration, regression testing.
• Configured native specifications such as Coordinate System, additional Geometry parameters as .ini file.

Environment: C++, C#.Net, VB.NET, PL/SQL, XML, MS VISIO, SQL Server.