SUMMARY

• Over 7+ years of experience in Information Technology including 5+ years of Force.com Development experience with 2+ years of Microsoft .Net experience.
• Certified in Salesforce Certified Platform Developer I.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com Platform.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Strong knowledge of SDLC and experience with multiple implementations across various projects.
• Implemented declarative business process using Workflow Rules, Approval Process & Time - Dependent workflow Rules and defined record visibilities by setting up Organization-Wide defaults and Custom Sharing rules.
• Extensive experience with Salesforce.com administrative tasks like Creating Roles, User, Profiles, Permission Sets, Page Layouts, Record Types, Validation, Deployment and Data Migration.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience with Salesforce.com Sales, Service Cloud, Communities and Force.com Platform.
• Experience in customizing standard objects and creating custom objects, custom fields, Custom Tabs, Apex Classes, Triggers, Master Detail relationships, Lookup relationships, Validation rules, Workflows, Custom Reports, designing Visual Force pages, Dashboards, report extractions, page layouts and email generation according to application requirements.
• Developed customized business Reports and Dashboards, using custom Report types for Interactions and related objects.
• Written SOQL, SOSL queries in Apex classes, Triggersand Batch classes.
• Good experience in implementing Salesforce.com Web-to-Lead, Email-to-Case.
• Hands on experience in creating relationships between objects with Master-Detail, Lookup Relationships and Junction Objects (Many to Many relationships).
• Established integration patterns with external applications and developed apex SOAP and REST web services for inbound calls to salesforce.com.
• Worked with Salesforce.com tools like Eclipse, Force.com IDE, and Data Loader, Salesforce Outlook connector, Force.com Migration tool and Force.com Explorer.
• Experience in deploying salesforce.com applications across other sandbox and production environments using Change Sets, Force.com IDEandForce.com migration tool.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Provided customer with best practices, developed POC's for the requirements using salesforce.com CRM and Apex classes and Visualforce pages.
• Experience in wide range of languages and technologies such as Apex, HTML and JavaScript.
• Experience with databases such as Oracle, My SQL, and MS SQL Server.
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier Architectures and distributed architectures.
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.
• Worked closely with Business Users for requirements gathering and business analysis
• Enthusiastic, motivated with a positive outlook and strong written and verbal communication and documentation skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Reports &Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Web Technologies: Web Services, HTML, CSS, DHTML, XML, Java script, JQuery

Operating Systems: MS Windows, UNIX, LINUX.

Databases: MS SQL Server2008/ 2005, MS Excel.

Methodologies: Agile, SDLC.

Tools: Eclipse, Visual Studios,Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

PROFESSIONAL EXPERIENCE

Confidential, Timonium, MD

Salesforce Developer/Admin

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Sales cloud and service cloud.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Wrote Test classes above 80%.
• Deployed code using ant and stored code in Perforce version control repository.
• Automated post sandbox refresh steps.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed custom Objects and Fields as specified in the scope document.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection.
• Involved in mapping the fields between the current reporting system and Salesforce using data loader.
• Performed import and export operations to load customer data and other master data using data loader.
• Conducted internal sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Extensive knowledge on CTI tools like CTI data connector to track the incoming calls and Cisco unified communication tools.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Environment: Salesforce.com, Eclipse IDE, Force.com IDE Apex Classes, Visualforce pages, Custom Objects, Controllers, Sharing Rules, Workflows, Approval Process, Communication Templates, Email Services, Security Controls,, Data loader, Import Wizard, CTI data connector, MS Outlook Connector.

Confidential, Meridian, ID

Salesforce Developer/Admin

Responsibilities:

• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Implemented Web-to-case and Email-to-case functionalities.
• Created data categories for articles and setup articles for internationalization.
• Translated Email templates, visualforce pages, custom objects/fields using Custom labels and Translation workbench
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 authentication and connected app.
• Written Triggers, Apex classes, Batch and schedule jobs.
• Setup LiveAgent as part of case management implementation inside service cloud.
• Validation rules were created to ensure the required data is captured in the fields.
• Wrote Test classes above 80%.
• Deployed code using ant and stored code in Perforce version control repository.
• Automated post sandbox refresh steps.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges onProfiles, Groups, QueuesandSharing Rules.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Written Apex triggers and tuned code so that classes and triggers are within governor limits.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Strong experience in working with Security framework, Dashboards and Reporting modules.
• Used Custom Labels in Apex classes and VisualForce Pages so that hard coding and Translations can be managed easily.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created complexFormula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Written SOQL queries against force.com API.
• Participated in the sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through the completion.
• Worked onUnit testingfor the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential - San Jose,CA

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity. Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support. Administrated and monitored the company’s Sales force CRM application
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects,, Data Loader, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Production environment

Confidential

.Net Developer

Responsibilities:

• Studied and analyzed the Functional Requirements Specifications and System Design Specifications and interacted with analysts for changes in requirements.
• Involved in designing the front-end screens and checking for the client validations on the screen controls while inputting the required information.
• Involved in Design and development using Visual Studio 2008.
• Developed the modules using ASP.Net 2.0, Ajax, C#, JavaScript, HTML and ADO.Net.
• Used SQL Data adapter objects, Dataset, Data Table objects for manipulating data in the SQL data source using ADO .Net.
• Extensively used Cascading Style Sheets and Java Scripts for browser compatibility.
• Improved the application performance using stored procedures and connection pooling.
• Created Master Pages for reusability.
• Used Microsoft Office for generating the word document with customer’s contract information.
• Worked with T-SQL Queries, Stored Procedures, Views and triggers to handle the business rules for various data transactions.
• Involved in generating the reports using Crystal Reports.
• Involved in Unit testing.

Environment: ASP.Net 2.0, ASP.Net Ajax, ADO.Net, C#, SQL Server 2005, Dream weaver, CSS, Microsoft Office, T-SQL, PL/SQL, XML, HTML, Visual Source Safe, Web services, Crystal Reports, Microsoft Office