SUMMARY

• 7+ years of IT experience in Development, Administration and Support of Salesforce.com and Siebel CRM applications with domain experience in Financial, Banking and Health Care in Software Development.
• Having 6 years of experience in Salesforce.com (SFDC) CRM implementation for various clients.
• Exposure to all stages of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Knowledge on quality process.
• Well experience in implementing Sales Cloud, Marketing Cloud, Service/Support/Call Center and Communities and Sites using Force.com platform in Sales force.
• Experience in SFDC development using Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services.
• Experienced in Force.com API and Salesforce.com S - Controls.
• Proficiency in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Sharing & security rules, Data migration and Deployments.
• Worked on the designing of custom objects, custom fields, custom links, validation rules, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Strong experience in building Reports & Dashboards components for various business users for Opportunity pipeline, Forecast and custom report types.
• Implemented Salesforce.com Web-to-Lead, Email-to-Case to capture leads from website and creating Cases when an email is sent to a particular definite email.
• Good experience with application migration/deploying, sales force components across various components using Fore.com Ant migration tool, Force.com IDE and Change sets.
• Used Eclipse with force.com plug-ins, Force.com IDE for developing sales force application and sales force outlook connector tool for connection sales force with outlook.
• Have sound knowledge in writing SOQL and SOSL queries using Force.com explorer, Eclipse salesforce.com schema and workbench and tuning SOQL queries in Apex classes.
• Working knowledge in implementing custom formulas, data Import and managing data.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Used Force.com Enterprise, Partner Web services API for integrating external applications with sales force.
• Written SOAP and Restful apex web service classes and provided WSDL, Endpoint to the consumers for accessing sales force.
• Strong experience with ETL activities like data migration, data cleansing using Data Loader, Excel Connector and Informatics tools.
• Experience in web technologies like HTML, XML, CSS, JavaScript and SOAP.
• Strong knowledge in Siebel Architecture and proficient with Siebel Tools configuration and customization of Siebel Objects at multiple levels like Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Toggle Applets and Drilldowns.
• Experienced with RDBMS implementation and development using Oracle 10g/11g, PL/SQL, SQL Server, DB2 and My SQL 4.0.18.
• Having good debugging, problem solving and process implementation skills and maintaining documentation.
• Self-motivated person with excellent communication and interpersonal skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, Force.com IDE, SOQL, SOSL, Triggers, Components, Controllers, Custom/ Standard Objects, Reports and Dashboards, Analytic Snapshots, Custom Objects, Web services.

Sales force Tools: Force.com IDE, Force.com Explorer, Eclipse Plug-in, Outlook Express, Data Loader, Excel Connector, RIVA, Chatter, App Exchange.

Siebel: Siebel Tool 7.5, 7.8, 8.1, OBIEE

Languages: Java, C/C++, XML, XSL, XSLT, HTML/ DHTML, Java Script, scripts.

RDBMS and Tools: My SQL, Oracle 11g/10g/9i, DB2, MS SQL Server, SQL Developer, TOAD.

Operating Systems: Windows XP/2000/NT/98/95, Red Hat Linux 7.x/9.0

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Sr. Sales force Developer

Responsibilities:

• Worked closely with Business users and Business analysts for requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements.
• Written Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented sales force Inbound Email Handler service to process incoming emails received to an email.
• Developed Cascading Style Sheets in Visual force pages for rich user interface.
• Written front-end validation and component hiding/un hiding using Java Script and Query.
• Used Page Block, Page Block Table, Repeat, Output Panel, Messages, Action Region, Action Support and Action Function visual force components for developing visual force pages.
• Written and optimized code to overcome governor limits.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Pick list, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visual force tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader, ETL tools for migration and cleaning of data into sales force.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Implemented apexhange packages like seismic, chatter compliance etc.
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, ChangeSetand Eclipse.
• Implemented Communities in salesforce for the customers.
• Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented salesforce apex annotations like isTest,seeAllData etc.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.

Environment: Salesforce.com, Apex, Visualforce pages, Eclipse IDE, Import Wizard, XML, Controllers, Sharing Rules, Workflows, Approval Process, Email Updates, Web Services API, Data loader, HTML, CSS, JavaScript, JQuery, Salesforce Outlook Connector.

Confidential, Richmond, VA

Sr. Sales Force Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Involved in business requirement design meetings, prepared data model and technical design document with what components need to be developed like apex classes, visual force pages, formula fields and validation rules etc.
• Involved in Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Used Force.comMigration toolto make deployments to differentsandbox environments.
• Designed and developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Customized various salesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Worked on differentIntegrationissues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated theRESTWeb ServicesAPIfor extracting the data from external systems to display in the pages of salesforce.com.
• Worked onWeb servicesandXML parsingand mapping the XML string into the object entities.
• Worked on different portalslikeSelf Service Portal, Partner Portaland had good knowledgeonCustomer Portal.
• Responsible for data like configuringApex Data Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• UsingApex Data Loader and Import Wizardfor migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Developed Custom Report Types, Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• UsedForce.com Eclipse IDEfor developingApex Pages,Controller ClassesandTriggersfor deploying the projects components into differentSandbox.

Environment: Sales force CRM, Apex Classes, Visual force pages, CSS, HTML, Java script, JQuery, Eclipse IDE, Force.com IDE, Force.com Explorer, Salesforce.com, S-Controls, Import Wizard, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Confidential

SalesForce Developer

Responsibilities:

• Working with business analyst to understand requirements.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed salesforce.com Apex REST web services, which are being consumed by various internal applications like Siebel and Java applications.
• Created Custom Objects and fields for transactional and contractual information.
• Worked onValidation Rules, WorkflowsandApproval Processes, Page Layouts, Sharingrules, Profiles, Creating Roles.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developedVisual Forcepages based on the business requirements.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• Worked on Web services and XML Parsing and mapping the XML string into the object entities.
• Integrated the Rest Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Extensively used Informatica Power Center tools like the Source Analyzer, Transformation Developer, Warehouse Designer, Mapping Designer and Applet Designer.
• Worked extensively on different types of Transformations like Source Qualifier, Expression, Filter, Aggregator, Rank, Update Strategy, Lookup, Sequence Generator, Router and Joiner to design mappings.

Environment: Salesforce.com, Apex, Visual force, Workflows, JavaScript, Eclipse IDE, Force.com IDE, S-Controls, Import Wizard, CSS, HTML, XML, Web Services API, Data Loader, Siebel, Informatica 8.1, DB2,Oracle 10g, SQL,UNIX,TWS, Windows XP.

Confidential

Java Developer

Responsibilities:

• Responsible for developing Use Case, Class diagrams and Sequence diagrams for the modules using UML and Rational Rose.
• Redesigned the web applications by replacing the Custom MVC framework with the Spring MVC module.
• Used spring framework for dependency injection with the help of Configuration files.
• Designed the Front-end Screens using JSP, Servlets, HTML and JavaScript.
• Implemented Ajax in web pages to make Asynchronous request to the server.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Involved in coding DAO layer using Hibernate to access the Oracle database.
• Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account management.
• Tested Web Services using SOAPUI tool as a part of unit-testing.
• Used JMS for Asynchronous communication between the applications.
• Developed various test cases and performance unit testing using JUnit.
• Developed Ant build scripts, created WAR files and deployed in JBoss application server.

Environment: JDK 1.5, Spring 2.0, JSP 2.0, Servlets 2.4, JDK1.5, Oracle9i, AJAX, Java Script, Hibernate, JBoss, Log4j, ANT, HTML, XML, CSS, CVS, JUnit, Eclipse, SOAP, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, Windows XP.