SUMMARY

• Around 8+ years of experience in Application Software Designing, Development, Testing and Implementation. This involved hands - on design and development using Force.com Platform, Database Management Systems and J2EE technologies.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers, Visual Force, Force.com IDE, SOQL and SOSL
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual force pages, Validation Rules, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots, Dashboards, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships
• Proficient in Data Migration from Traditional Applications to Salesforce using Apex Data Loader, Import Wizard and Data Manipulation Language
• Well versed in analyzing of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL and PL/SQL programming with Oracle and MS-SQL Server
• Experience in designing, creating and implementing profiles, roles, record types, page layouts, assignment and workflow rules, dashboards, escalation rules, communication templates, approval processes and reports, and configuring security settings.
• Good understanding of SOAP and REST web services.
• Extensive experience in data migration from traditional applications to Salesforce.com using Apex Data Loader Utility
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C++, J2EEE and web technologies like HTML, CSS, XML, JSP and JavaScript.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages: APEX, Java, Python

RDBMS: ORACLE 8/9i/10g, MS SQL, PL/SQL

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 & 8.

Web Technologies: HTML, CSS, JavaScript, XML, WSDL and SOAP

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Administrator/Developer

Responsibilities:

• Designed and implemented Partner Communities for several clients in order to access their various features based on their requirements.
• Deployed the code over sandboxes using Change set, Ant Tool.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs to build multiple applications for the company
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of salesforce customization.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel
• Created variousProfiles,Roles,Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Extracted data from various Sales systems like Siebel, SFDC and SAP data warehouse using Toad, SQL and BO.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force Pages, Data Loader, HTML,Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, Eclipse IDE Plug-in, ETL tools.

Confidential, Canonsburg, PA

Sr SalesForce Developer

Responsibilities:

• Worked on Cast Iron Integration Solution which simpli ed application migration and integration.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed SOQL and SOSL queries to get data from different related objects.
• It’s a Salesforce to CTI integration project. Different call centers for their different units.
• Project is about implementing those all call center on Salesforce with CTI integrated. It’s a CRM and CTI integration application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOAP/REST Web services APIs to enable integration with legacy systems

Environment: SaleForce.com platform, Eclipse IDE, Rocket Track tool(for Bug Reporting) and RLINK.

Confidential, TX

SalesForce Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom Objects, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Eclipse IDE, Data Loader, Candidate Portal.

Confidential, Austin, TX

SalesForce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Worked very closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard objects of SalesForce.com.
• Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Worked on Complete SalesForce Development Lifecycle.
• Extensive experience in Campaign management, Opportunity Management and Partner Relationship Management.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Used triggers to capture deleted records from SalesForce to compare with target database.
• Createdtestplans and test case development.
• Used Informatica to maintain historical data in Data ware house which is extracted from SalesForce.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Change sets, Informatica.

Confidential, Phoenix, AZ

SalesForce Developer

Responsibilities:

• Followed agile methodology.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Developed the application on Service cloud for Customer service.
• Implemented the customer portal to track their cases.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship Data model, Validation rules, Workflow Rules, Page layouts, Components and Visual Force Pages to suit to the needs of the application.
• Developed both custom and standard (Out of box functionality) workflow rules.
• Involved in data mapping and migration of data from legacy systems toSalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Implemented search, filtering and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• E-mailing the Reports in PDF format to client.
• Integration using Web Sphere Cast Iron and Informatic cloud for data migration into the cloud
• Participated in deployment of the project to the PROD environment.

Environment: SaleForce.com platform, Service cloud, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion, Web Services (SOAP).

Confidential

J2EE Developer

Responsibilities:

• Written JUnit classes for unit testing at all phases
• Prepared detailed design document including UML diagrams, Graph Diagrams and functional flows.
• Created view pages with JSP, HTML and JavaScript
• Backend testing, database table manipulation using TOAD, SQL and database concepts
• Responsible for generating the Post Execution reports.Used JDBC Connectivity to connect application to Database Developed
• Provided direction and guidance to the team for implementing change requests / enhancements
• Involved in the defect tracking, fixing and enhancements
• Effective using in SVN for version control
• Involved in the defect tracking, fixing and enhancements
• Created Web services using MVC design to interact with third party services.

Environment: Informatica, TOAD, J2EE (Servlets, Web Sphere Application Server), XML-Schema, Spring MVC, Hibernate, JSP, Tomcat Application server, Ant, SVN.