SUMMARY

• Over 7+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• 5+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules .
• Experience in data migration from Legacy Systems using Data Loader, and Informatica.
• Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers.
• Configured and maintained User profiles, role hierarchy, sharing rules and Security, Password policies.
• Experience in developing Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of Salesforce Chatter.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Followed Reverse engineering methodologies and developed Business process document and Application process document.
• Good Understanding of both business processes and technical development.
• Expertise in creating estimates for various tasks as part of application development.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Able to build and maintain strong partnerships with the various business partners in the organization by providing Salesforce expertise, consulting and mentoring.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10

Programming Languages: C, C++, Java, Apex

Web Technologies: XML, HTML, Angular JS, JavaScript.

Methodologies: Agile, Scrum, SDLC, Waterfall.

Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Maintained release notes and release plan for every release. Effectively communicated with client, team in Knowledge Transfer sessions.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Installed and maintained AppExchange apps such as Experian QAS, Smart sheet and Zuora.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Designed search layouts to organize fields, related lists and other components on record pages.
• Used different record types for different countries and assigned permission sets for particular agent's profile.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Developed and configured various Custom Reports and Report Folders for different user Profiles based on the need in the organization.
• Maintained user roles, security, profiles, and work-flow rules wherever necessary.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Implemented Angular Js and bootstrap in Visual force Pages.
• Developed Apps using Angular JS to create a cross platform web app to access Salesforce data using REST API.
• Implemented Web-to-lead to track and solve leads from the website.
• Deployed the code developed in the Dev sandbox to the Test Sandbox and the Production sandbox using force.com migration tool.
• Customized Forecasting by building the Role Hierarchy in order to submit their forecast on weekly basis and to track the quarterly revenue.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Created custom reports and enhanced Work.com environment as per user needs using Apex and Visual force pages.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed dynamic visual force pages using Java script and Ajax toolkit.
• Trained client in Working configuration and development techniques.
• Integrated third part application using SOAP, REST web services.
• Configured security and organizational hierarchy for working implementation.
• Created data migration document for import/export of data from data loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, SOQL, SOSL.

Confidential, Minneapolis, MN

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e.
• Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Good understanding of standard Chatter objects and their limitations.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Single-Sign On (SSO) integration - Implement Single-Sign On (SSO) for browser based logins to Salesforce.
• Working with AppExchange to use managed packaged apps for improving application features.
• Configured AppExchange apps to meet user preferences.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Increase functionality by installing AppExchange apps to enable Customer Service Surveys.
• Collaborated CTI into CRM platform to allow the call centers to perform and analyze the records while resuming the call from the console.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used SAML 2.0 for configure single sign-on in order to authenticate users in Salesforce.com from external environments.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader 20.0.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Worked on doing making minor enhancements to SFDC application required by business users from time to time.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Lisle, IL

Salesforce Developer/ Administrator

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirement.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Profile based permissions on fields and objects are enforced.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Load/Manage the data using Apex Data Loader.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Maintained release notes and release plan for every release. Effectively communicated with client, team in Knowledge Transfer sessions.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, East Hanover NJ

Salesforce Developer

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Develop and configure various Reports and Report Folders for different user profiles based on the need in the organization.
• Finding solutions to the bugs reported and fixing them.
• Analysis and implementation of the requirements.
• Delivered project reports using custom objects and standard objects.
• Developed various Visualforce pages as per organization requirements.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Performed data migration from Microsoft CRM to Salesforce.com.
• Developed web-to-lead functionality for site which directs leads from web to Salesforce.
• Used field level security along with page layouts to manage access to certain fields.
• Used the Force.com Web Services API for extracting the data from the Force.com organization to other external systems.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed the Visualforce pages and controllers; customized the look and feel of the page components; and implemented the partial page refresh using Ajax.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Involved in developing, implementing & testing on the Sandbox environment.
• Worked in Sales cloud integration project.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader and Eclipse IDE Plug-in.

Confidential

Java/J2EE Developer

Responsibilities:

• Responsible for design and development of Web Application using Struts Framework and written Action Classes, Form Bean Classes and configure the Application using Struts Configuration file and implementation of log4j.
• Developed the PUBLISHING and SUBSCRIBING mechanism in Java for the downstream and upstream systems.
• Performed mappings according to the client requirement using the ETL tool Mapping Composer.
• Extensively involved in gathering business requirements and system requirements and specifications.
• Provided conceptual solution. Translated conceptual solution into technical design.
• Extensively worked on system architecture. Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed the front end part using JavaScript, HTML, JQuery, DHTML and CSS.
• Utilized message driven beans for message processing using JMS.
• Developed and deployed Servlets and JSP’s on Tomcat server.
• Creating environment for user-acceptance testing and facilitating Integration and User Acceptance Testing with JUNIT, fitness Test.
• Implemented various parts of FI GUI (Graphical user interface) using XML and used hibernate API for transaction handling, storing, retrieving and updating from MySQL database.
• Maintaining the environment defect free for smooth flow of data from upstream to downstream systems.
• Designed XML Schema in XSD files.
• Implemented various batch processes using Quartz schedulers to send out packets for the filers with temporary passwords and also to send out email notifications.
• Used Jira as Project management tool.

Environment: Java, Hibernate, HTML, DHTML, Java Script, Oracle 10i (PL/SQL), XML, Tomcat, JMS, Ant, Eclipse3.x.