SUMMARY

• Total 8 years of overall IT experience with CRM Salesforce developing and admin, Java Development and SQL server.
• Over 5+ years of experience with Salesforce CRM and Force.com platform as Salesforce Administrator, BA and Developer, Experience in Scrum development.
• SFDC User view Management, Roles, Profiles, Security and Sharing Rules, Workflow Approvals, Creating Reports and Dashboards.
• User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc.
• Set up business process for Reassignment of leads, cases, opportunities based on change in owners; Implementing Account and Contact Hierarchy.
• Used Informatica as ETL and ERP extract, sync, exchange and Cloud Data Integration. SFDC Integration with IBM WebSphere Cast Iron for ERP, HRISW, integrates cloud and mobile platform.
• Experienced in Data Loads for SFDC Standard objects, Custom objects. Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• SFDC Development - Experience with Visual Force, Apex, SOQL, SOSL, Developed Visual Force Pages/Controllers/Components.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Hand on experience on using MuleSoft, IBM WebSphere Cast iron integration with salesforce using as IPaaS and SaaS. InsideView is used for good Analytics for sales and data intelligence.
• Experience in creating Batch Jobs, Queues and Assignment Rules. Created Apex test coverage classes for some email services.
• In-depth Knowledge of the SFDC capabilities and constraints of SFDC CRM application Data model, Data Architecture, and Data Management
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application. Custom report development based on requirement.
• I have attentive knowledge on developing Salesforce1 mobile, Lightning User Interface and Process Builder.
• Expert in testing Unit, User Acceptance and System Integration.
• Very Good Experience in designing, developing and maintaining Web based applications using XML, Java Script, HTML,HTML5,SOAP, Microsoft Visual Studio, IIS Web Server, JSON, WSDL - XML Web Services.
• Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server /2008
• Articulate in written and verbal communication along with strong interpersonal, analytical, and organizational skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Congamerge, DocuSign, Marketo, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, Apex, .Net, Python, C, C++.

Web Technologies: XML, HTML, JavaScript, AJAX.

Operating Systems: MS Windows, UNIX, LINUX.

Methodologies: Agile, Scrum, SDLC, Waterfall.

Tools: Eclipse, Data Loader, SQL Enterprise Manager, SQL Query Analyzer, JIRA, ALM, SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

Salesforce Developer/ Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the view, planning and implementation
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used Informatica as ETL and ERP extract, sync, exchange and Cloud Data Integration.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• By using Bundles, components, Html, CSS, build some vertical lightning pages for responsive applications.
• Designed and developed Ticketing application to handle production support incidents and bugs.
• Used MuleSoft for integrating with salesforce helps to build some applications on CRM and ERP platforms.eForce.com Web Services API to connect your salesforce environment to Mulesoft.
• Governance and help with units like innovation, delivery and Relationships.
• Used sales cloud to Maintain Leads, contacts and opportunities. Used service cloud for maintaining cases and customer support.
• Developed and assigned lot of Batch Jobs using objects for asynchronous actions.
• CTI integration with Salesforce using CTI tool kit for telephony system using Rest services calling SFDC CTI adapter to obtain details and used java services to call AGI adapter
• Developed triggers for complex workflow rules working around the governor limits.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary. Used java (jQuery and JavaScript) for different integrations.
• Developed Executive Team dashboards; these dashboards consisted of current month sales, forecast, and activity, YTD sales, YTD open forecast- Marketing effectiveness by campaign, forecasted sales by campaign.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services and used bootstrap for Styling.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. Used SOQL and oracle SQL for Database.
• Developed email templates and inbound emails using Visual force for the clients and customers. To avoid unwanted actions we used process builder.
• Used the sandbox for testing and migrated the code to the deployment instance after testing. Worked in agile/scrum environment.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Force (Pages, Component & Controllers), Apex Language, Visual Pages, Data Loader, Workflow & Approvals, Reports, Informatica, MuleSoft 3.7.0, HTML, HTML5, DHTML, Java Script, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Security Controls, Windows XP.

Confidential - Westerville, OH

Salesforce Developer/Administrator

Responsibilities:

• Developing custom code for processes of new marketing, servicing campaign process for kitchen and appliances products category
• Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Assists team members with the processes, peer-review test cases, worked on rotating and expiring the ads for different products in marketing cloud.
• Plan and develop BCA Syndication platform in Salesforce using declarative Master-detail objects, combined with custom Apex and Visualforce coding.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked along with Quality and Business analysts in order to rectify the critical issues in Home Depot.
• I lead and manage the Commercial Solutions Consulting team for the SalesForce Marketing Cloud.
• My team is charged with supporting the Commercial Sales teams in a pre and post sales capacity.
• Created post-chats and customized pre-chat forms to gather information from customers before they begin a chat with an agent using Live Agent.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Good knowledge on Communities, Campaigns and Site Management.
• Created mobile apps connecting to the customer’s data with salesforce mobile platform.
• Worked on Apex Data Loader and Data Loader Integrations.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Data Security: Controlling Access to the Organization, Controlling Access to Objects, Controlling Access to Fields, Controlling Access to Records and defined Sharing Rules to ensure that protected data is only with authorized users.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.
• Communicate with other resources and with clients regarding status, technical issues and creative solutions.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked on Sales cloud, marketing cloud and Service cloud.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, App Exchange, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential - Jersey City, NJ

Salesforce Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design
• Customized the SFDC Object and Create their page layout
• Customized several Validation Rules, tasks, Work flow rules, Triggers, Apex classes to achieve the complex business functionality
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and ApexTriggers for various functional needs in the application using the Eclipse IDE
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components
• Written numerous SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application
• Agile Development Methodology was followed for the implementation
• Developed test plan for Unittesting and provide production deployment support
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients

Environment: Saleforce.com API version 24.0, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML 4.01, Java Script 1.8, Sandbox, Eclipse IDE Plug-in.

Confidential, ATLANTA GA

Salesforce Developer/Admin

Responsibilities:

• Experienced in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Worked on Salesforce.com setup & configurations, Data migration and conducting end-user s.
• Experienced in developing Apex Triggers using the Apex programming using Apex Editor.
• Extensive experience on Visual force pages, Page layouts according to the Business requirements.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Created the Dashboards, Reporting Tabs and Pages based on the available data. Hands on experience on Salesforce1 platform for building mobile UI using bootstrap and jQuery Ui.
• Used MuleSoft CRM to Salesforce CRM integration templates make it easy to consolidate, synchronize and migrate CRM and file data into Salesforce from multiple Salesforceinstances.
• Experienced in creating the Work Flow Rules in the Approval Process.
• Experienced writing the technical specification documents. Oracle SQL data base.
• Responsible for Creating the Validation rules for email and other custom fields.
• Custom development using Apex and Visual Force Pages.
• Installed the Call Center Applications and allowed the end usersto maintain a track history of customer’s complaints.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Worked with Apex Data Loader tool to perform DML operation using CSV files
• Experienced in creation of Queues and Assignment Rules.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements. Worked in agile/scrum environment.
• Experienced to maintain, enhance and create workflows and validation rules.
• Build the Role Hierarchy System in Salesforce.com and created Profiles setup according the Profiles.
• Responsible for setting up Filed Level Security.
• Developed custom Workflows and Assignment Rules for case escalation.
• Implemented Field Level security for sensitive data holder fields.
• Created different Record Types, Page Layouts, Formula fields, Workflows.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, MuleSoft3.2.0, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, Richardson, TX

Java Developer

Responsibilities:

• Accommodated multiple users to operational roles such as dealer credit and retail credit.
• Involved in designing the application in various design patterns were used in the design of the application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.
• Wrote stored procedures and functions on Oracle.
• Used AJAX for the development of the application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java / J2EE Developer

Responsibilities:

• Designed and developed web based UI using JSP using struts & JSTL Tag libraries, display tag, HTML.
• Used Struts framework to develop the application.
• Developed Controller classes, extending Struts Action classes, to route the incoming request to various business components depending on the business rules.
• Used spring beans with the concept of inversion of control for injecting the class beans.
• Used HQL, Criteria API to retrieve / update the data from / to Database, JDBC calls.
• Involved in designing hibernate mappings for the service layer.
• Used JNDI to load the session attributes and database connections.
• Developed various java script function and events using JQuery to perform validations, also used different JQuery plugins like form, modal, data table.
• Implemented Web Services and associated business module integration for getting status of claim report.
• Developed Modal pop-ups with AngularJS Platform for responsive web design on Mobile devices. Developed unit test cases, functional test cases and test clients with JUnit.
• Used Angular JsFramework for java Scripting.
• Used shell scripting to perform UNIX commands and check the logs to find out the run time errors and debugging issues.
• Used Log4J for tracking the logs for errors, warnings and info. Used Apache ANT for automating software build process.
• Developed SQL queries to manage data and scripts to create tables.
• Used SVN as version control system for source code and project documents, bug fixing, and tracking is done by Quality Center, used JIRA to tack requirements and time.
• Used Hudson for Data Integration.
• Tested the application in development and test environments and deployed on JBoss.