SUMMARY

• Over 7 years of experience in Information Technology including 4+ years of Administration and Development experience in Salesforce.com CRM Platform
• Experience in working with Salesforce developer toolkit (Apex, Visualforce, Force.com IDE, SOQL and Webservices / Metadata API).
• Experience in Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce CRM and Salesforce applications (SFA) based on Apex Language and leveraging Force.com Platform
• Experienced in Deployment using Force.com, Change Sets and Ant Tools to various Sandbox Environments
• Strong experience in defining, managing and creating Custom Objects, Page layouts, Field Validations, Formulas and Workflow rules on Salesforce.com
• Development experience with Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Web services, HTML and JavaScript
• Proficient in writing SOQL, and SOSL queries
• Excellent skills in creating Use Case diagrams, Activity diagrams, Data Flow Diagrams (DFD), Sequence diagrams, State diagrams, LOV (Line Of visibility) Diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose
• Experience working with various databases like Oracle9i, DB2 and MySQL
• Proficient in using various IDEs like RAD, Eclipse and NetBeans
• Experienced in System Development Life Cycle (SDLC). Involved in different phases of development
• Lead and facilitated JAD Sessions, brainstorming sessions to develop an architectural solution that the application meets the business requirements, resolve open issues and change requests.
• Involved and provided support during the UAT
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Excellent analytical, de - bugging skills and documentation skills

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Visualforce, Apex Controllers, Triggers, Sales cloud, Service cloud, Data Loader

Methodologies: Agile, RUP and Waterfall

Salesforce Integration Tools: Data Loader

Languages: Java, SQL, Apex, JavaScript, XML

Databases: MS Access, Oracle 9, SQL Server 2005/2008, MySQL

Operating Systems: Windows NT /2000/XP Pro/ Vista, Windows Server 2000/2003/2008 , Linux, Unix

Web Technologies: CSS, WebServices, XML, HTML, Flash, Dreamweaver, TFS

Others: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

SFDC Admin/Developer

Responsibilities:

• Worked closely with and supported the Sales Operations (Sales Cloud) and Global Technical Support (Service Cloud) team fulfilling their monthly enhancement requests (RFEs) and resolving production issues
• Prioritized enhancement requests (RFEs) and break-fixes by interacting with the Sales and Technical Support executives periodically
• Responsible for deployment of the code to various sandbox environments
• Maintained and supported the sales cloud and service cloud apps during production deployments and issues
• Manage and tracked tickets/enhancement requests using a organization wide ticket management tool called Service Now
• Established a monthly release plan for all the enhancement requests
• Managed and supported offshore team members
• Managed and maintained more than 600 users
• Configured Page Layouts, Record Types, Managing Fields and their dependencies, Tabs, Search Layouts and Button & Links
• Configured and Set up relationship between various objects
• Defined Validation Rules, Configured Assignment Rules, Workflow rules
• Built Enhanced Dashboards in SFDC
• Developed VF pages replacing the existing standard opportunity page (Sales Cloud) and a Visualforce page for Sales executives to edit specific user details without giving them ‘Manage Users’ permission
• Developed APEX Classes, Triggers and wrote Test Class with 75% avg. Code coverage
• Established Validation Rules, Workflow Rules to assign a Task, send out Email Alerts to Opportunity Owners/VP/OD and Update fields, Custom Settings and Custom Labels
• Scheduled monthly email reports to VP/OD for past due Close-date Opportunities
• Assisted the business stakeholders during UAT and also the QA team in thorough regression testing and analysis of the applications
• Worked with Quoting tools BMI (Big Machines) and APPTUS
• Helped design an enhancement to attach a primary Big Machines quote for all opportunities above certain threshold value
• Elicited detailed requirements from business stakeholders by facilitating JAD sessions
• Interacted with all the teammates both onsite and offshore on a regular basis

Environment: APEX Class, Triggers, Quoting Tools (Big Machines & Apptus), Service Now(Ticket Management tool) Custom Objects, Standard objects, Sales Cloud, Service Cloud, Force.com IDE, Eclipse, Visualforce Pages, Workflows, Custom Settings, Custom Labels and Validation rules

Confidential, Peoria, IL

Salesforce Admin/ Developer

Responsibilities:

• Created Custom objects, Tabs, Components, Validation rules and Visualforce pages to help track internal help desk cases, customize and lead qualifications
• Designed Page Layouts and Search Layouts to organize fields, custom links and related lists on a record detail and edit pages
• Established Workflow rules to define Tasks, send out Email Alerts, Outbound messages and filed updates
• Developed Apex Triggers, Apex Classes and Test Methods
• Facilitated requirements gathering sessions with Stakeholders
• Documented, Managed and Analyzed stakeholders requirements
• Created custom controllers implementing complex code for retrieval from Salesforce to VisualForce pages
• Used Force.com IDE for Eclipse 3.3 for creating, testing and deploying applications
• Managed applications and software development project using TFS
• Customized standard sales force objects like Accounts, Contacts, Case management and Solutions
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Extensively worked on implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Wrote test methods with code coverage of 80-100%
• Used Force.com Webservices API for implementing WSDL in the application for access to data from external systems and websites
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions)
• Used analytic snapshots for bi-weekly reports
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Involved in Salesforce Cloud computing knowledge transfer and tutorial activities

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Team Foundation Server, Java Servlets, Visual Force Pages, Adobe FLEX, Workflows and Validation rules

Confidential, Irving, TX

Salesforce .com Admin/Developer

Responsibilities:

• Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various Profiles, established object and field level security, configured the permissions based on the organizational hierarchy requirements
• Gathered requirements from the stakeholders and created BRD
• Facilitated JAD sessions with stakeholders, system analyst and the project managers
• Performed GAP analysis around business rules, requirements, business and system process flows and user administration
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Webservices API.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved withSalesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP

Confidential, Chicago, IL

Salesforce.com Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Provided 24/7 production support during deployments
• Managed, prioritized and tracked sales ops tickets
• Established a release plan for all the enhancement requests
• Managed and supported offshore team members
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Extensive experience on Visual force pages, Work flow, Validation rules, Approval process and Page layouts
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visual Force, Salesforce.com Data Loader, Informatica Power Center 7.1.5, Team Foundation Server, Oracle 9i, HTML, Java Script, Windows XP.

Confidential, Erie, PA

Java Developer/Analyst

Responsibilities:

• Understanding the eServices system and Gathering the requirements for enhancing class society sanity rules for the M & S engines and designing the spec for the same.
• Gathering the requirements and designing the spec for the new module of the eServices called Field Modified SW Entries & Smart Sync UD Servlet.
• Used Spring MVC framework to Design & develop the Dashboard for Field Modified Entries & configured the application context eservices-servlet.xml for dispatch servlets.
• Setting up of project builds using ant and deploy the application to Jboss4.4
• Used JUnit for unit testing of the system and Log4J for logging

Environment: JDK1.5, J2EE, Spring MVC framework, Spring Web Security, JSP, CSS, JavaScript, Log4j, Oracle10g, SQL Developer, Eclipse, JBoss4.4, JUnit, Windows and CVS

Confidential

Java Developer

Responsibilities:

• Responsibilities were maintenance, development and production support for the cyber branch Loan Originating System product.
• Involved in the requirement analysis, technical design, coding and unit testing for the new enhancements.
• Designed and developed UIs’ using JSP by following MVC architecture
• Worked on the enhancements for the existing pages using Servlets, JDBC technologies with MySQL server as the back end.
• The pages were developed using HTML, Velocity and java script for client side validation
• Developed the Loan approval application using credit rating from partner banks module

Environment: Java, JDBC, Servlets, Java Script, HTML, SQL server 2000, Oracle8i, MVC, JSP, JDBC