SUMMARY

• Over Seven (7) Years of IT experience. Over 4 years of experience as Sales force Administrator
• Remarkable experience in product life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams, outstanding troubleshoot workflow issues and superior communication skills
• Worked with Apex Data Loader tool to migrate the data from other data base
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Experience withSalesforce.com Reports, Dashboards, Forecasts, Workflows.
• Extensive experience working on custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Gathered information from various sources and evaluate them according to the client's needs
• Good communication, decision making and organizational skills.
• Good analytical and problem solving skills to undertake challenging jobs.
• Good ability in working independently and with teams.

TECHNICAL SKILLS

• Salesforce automation including Leads
• Web to lead
• Accounts
• Contacts
• Opportunities
• Contract
• Partner Portal
• Cases
• Solutions
• Ideas
• Customer Portal
• Customer Self Service portal web to case email to case
• Campaigns
• Leads
• Accounts
• Contacts
• Opportunities
• Forecasts
• Products
• Assets
• Contracts
• Cases
• Solutions
• Ideas
• Data Analysis
• Data Cleansing
• Data Normalization
• Data Migration
• Salesforce.com Data Loader
• Sandbox
• Microsoft Office Suite
• MS - Project
• MS Outlook
• Primavera Risk Analysis
• NOLS(Nokia Online Systems)
• Skype
• Gotomeeting
• Windows
• Unix (Linux)
• Agile
• V-Model

PROFESSIONAL EXPERIENCE

Confidential, Greensboro, NC

Salesforce Admin

Responsibilities:

• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Analyzed the business processes for the three divisions in the organization that are using sales force.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.

Environment: Salesforce.com Platform, Data Loader, Salesforce.com Sandbox, Windows 7

Confidential, Reston, VA

Salesforce Admin/Support

Responsibilities:

• Configured the saleforce.com default environment under guidance of administrator.
• Created user accounts and managed profiles.
• Created custom objects, field, button, and links.
• Created reports and dashboards.
• Customized the Messages and Alerts on the home page.
• Implemented Field Level Security for sensitive data holder fields.
• Responsible for analyzing, collecting, and preparing data for import into Salesforce.com
• Developed customized Tabs and Custom Objects.
• Created new Reports and dashboards.
• Developed custom Workflows and Assignment Rules for case escalation.
• Used Data Loader to migrated data from CSV files to SFDC.

Environment: Salesforce.com Platform, Data Loader, Windows 7

Confidential, Denver, CO

Salesforce Administrator

Responsibilities:

• Translated the client requirements into Use Cases and Process flows to simplify the design
• Prepared the entire Data Model in SFDC which includes Custom Objects, Custom Fields, Relationships, Validation rules & workflows to sync with other Qwest legacy systems
• Involved in Migrating data from legacy systems using Apex Data Loader
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Custom Objects, Custom Reports, and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created and maintained validation rules, custom workflows and approval processes.
• Created record types, page layouts, configured page layouts and assigned pages layouts to different record types.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.

Environment: Salesforce.com Platform, Data Loader, Salesforce.com Sandbox, Windows XP

Confidential

Jr. Salesforce Admin (Offshore)

Responsibilities:

• Communication through emails, Skype, Net meeting for the client’s requirement and data as it was an offshore project.
• Interacted with ETL developers to migrate the data from Informatica environment using Data Loader from CSV files to SFDC under guidance and supervision.
• Involved in identifying, planning new Salesforce.com features and functions like, new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.
• Created user accounts, managed profiles, security, and workflow rules.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads, and cases.
• Customized dashboards to monitor lead activities based on regional sales, sales geography.
• Developed and configured various Reports for different user profiles based on the need of the organization.

Environment: Salesforce.com Platform, Data Loader 14.0, Windows XP

Confidential

Project Co-ordinator

Responsibilities:

• Involved in Project management, leadership, training and development.
• Involved in brain storming, delegation and timely decisions.
• Handled conflict resolution and problem solving.
• Handled Government and militarily regulations.
• Handled Vendor and contractor issues.
• Co-ordinated a team of 23 on a “Telenor Pakistan project,” project cost US$175 million.
• Targeted 82 cities and villages in the central region and installed 1,772 BTS sites.
• Piloted Training Modules (TMs) for current employees and training sessions for new employees.
• Monitored weekly targets and ensured the delivery packages and final BTS sites acceptance.
• Facilitated in-house lawyer to resolve 18 property cases out of court.
• Coached contractors to use appropriate networks for electric and Certificate of No Objection (NOC) issues decreasing delays.
• Worked closely with IT for extraction, transformation, and loading of database through NOLS.