SUMMARY:

• Extensive experience gathering requirements, interviewing senior level company officials to gather requirements for documenting functional specifications.
• Experience and understanding of software development process including Software development life cycle (SDLC).
• Experience in capturing data requirements, data analysis & data mapping for Vendor feeds and Databases.
• Reviewed Test Scripts, Technical Specification Documents, and worked on application’s input / output data definitions.
• Experience in working with vendors / offshore requires communication channels as well as healthcare experience on payer side.
• Used MS Excel spread sheet, PowerPoint, MS Visio, and MS Projects and MS Dynamics
• Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements.
• Good Management, Execution and Documentation skills.
• Expertise in all areas of software development including client interaction, requirements gathering, analysis and tele - conferencing with the client during the progress of the project.
• Experienced in development and design of reports and dashboards for supporting the business analysis in a corporate wide reporting using OBIEE.

PROFESSIONAL EXPERIENCE:

Confidential, CA

BI Analyst

Responsibilities:

• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.
• Working with OBIEE Dev and ETL team to ensure data load and report requirements are concord with client expectation.
• Creating a Mock Ups using MS Visio to have Dev understand the requirement and reports build structure.
• Working with technical to build a specification document.
• Maintaining an issue log for client.

Confidential, PA

Business Analyst BI

Responsibilities:

• Performing in depth business and IT system analysis and develop new methods to improve productivity, efficiency and operational costs.
• Gathering requirement through JAD session, one on one interviews.
• Involve in software implementation from requirement gather, data gathering to testing.
• Involved in creating, detailed functional requirements, and assisting with testing plans and user documentation
• Developing BI reporting for operational and financial metrics utilizing OBIEE 11g Dashboards.
• Analyzing as is business and IT processes. Identify and execute changes to reengineer processes to support strategic operational goals.
• Building Mock ups using MS VISIO
• Analyzing and develop key metrics using BI reporting tools and perform ad hoc reporting to support in depth analysis.
• Providing technical troubleshooting and application support to end-users and system administrators.
• Performing analysis on HR Data and company financial data.
• Analyzing, design and coordinate the execution of system solutions for legacy work management systems to support the standardization of optimal operational processes across different companies.
• Providing documentation, communications and training on available reporting capabilities
• Developing and update documentation of User and Training Guides.
• Identify and support the development and maintenance of financial and operational metrics
• Documenting and evaluate strategic business processes and drive business process improvements and efficiencies
• Participating at appropriate meetings, workshops, and technical meetings; as well as making formal presentations.
• Providing support for future system development and / or replacement initiatives

Confidential Philadelphia, PA

Business/System Analyst

Responsibilities:

• Working with business and technical contacts of 3rd party Amdocs and some service bureaus to finalize the billing and provisioning interface requirements
• Review Documents with Sr. Manager to insure accuracy.
• Performed Analysis on CSG billing vs Amdocs billing system.
• Has deep systems and operations knowledge of CSG and/or Amdocs billing systems for cable industry.
• Gather requirement for migration from CSG to Amdocs billing platform.
• Participate in and help to coordinate all phases of the software development lifecycle for data, technology and marketing deliverables.
• Conduct training session for software changes and enchantments.
• Perform in depth analysis to improve productivity and operational cost.
• Analyze and develop key metrics using BI tool and perform AD HOC reporting for in depth analysis.
• Gather requirement and create a functional specification.
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
• Collecting each month's sales performance data for evaluation and ad hoc projects.
• Proposed new technologies that will be better suited to accommodate new user requirements.
• Worked on OBIEE (Oracle Business Intelligence Enterprise Edition 11g) for reports and analysis.
• Benefit administration services for Confidential customer and also providing support in ensuring the ongoing data integrity.
• Importing flat-file data from OBI and transforming into comparable formats.
• Developing automated Excel workbooks for detailed analysis.
• Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
• Support the BI operational metric report
• Document and evaluate business process and drive business process improvements.
• Performing analysis in collaboration with the Business Analyst to determine data discrepancies and root cause.
• Involved in Confidential call center activity, to make sure we are on track to provide best customer service.
• Involved in creating, updating, modifying weekly Dashboard on Excel.
• Involved in all data cleanup activity.
• Production Support for Amdocs Billing, CRM and Middleware Applications.
• Adhere to all reporting and data manipulation standards and practices.
• Document requirements and circulate them to business and technical team to signoff.
• Involved Creating, Updating, Modifying table on data base and load data using SQL and Putty.
• Performing analyst on Confidential MDU sales marketing program.
• Review recon report to perform analyst.
• Performing analyst on direct and biller data to find possible discrepancy in both system.
• Analyzes business requirements to understand the business needs and to determine how their applications can best functionally fulfill those needs.
• Maintain and promote excellent communication with business and it teams.
• Serve as a primary interface with VP’S.
• Assist Quality Management team to ensure that your functional documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed

Confidential, Milpitas CA

BA/QA Analyst

Responsibilities:

• Detailed study of the Functional specifications provided by the client
• Involved in Manual, Functional, Regression, Integration testing
• Performed actively in leading team and also playing as an active team member.
• Providing the test estimations from Analysis phase till test execution phase
• Preparation of Test plan document, test data, test cases.
• Reviewing test cases and also Functional, BR documents.
• Defect tracking and management using QC and attended Defect review calls.
• Knowledge Transfer sessions to team members.

Confidential

Junior Business Analyst / Project Coordinator

Responsibilities:

• Interface with clients and gains understanding of requirements/processes through meeting and discussions.
• Perform analysis on sales and marketing data.
• Ensure that the resources are equipped to be productive in time to meet requirements of customer.
• Maintain and promote excellent communications within both the business and IT.
• Work closely with development to define and design business solutions.
• Quality review of development and work directly with programmers to resolve problems identified during testing.
• Translated business requirements to technical requirements