SUMMARY

• 8 years of Industry Experience with Analysis Expertise ranges from Market analysis to data analysis for business decisions
• 4+ years of working experience in IT industry as BI Analyst, Tools including Tableau, with strong background in Databases and Data warehousing concepts.
• Technical as well as market understanding and experience in Banking, Retail and Data Center domains.
• A basic knowledge of statistics to a rigorous understanding of Machine Learning. Most consumers of analysis will not look at more than descriptive analysis (means, medians, significance).
• Computer skills that are useful are a Querying Language (SQL, Hive, Pig), a scripting Language knowledge(Python), a Statistical Language (R, SAS, SPSS), and a Spreadsheet (Excel).
• Data mining skills (including data auditing, aggregation, validation and reconciliation), advanced modelling techniques, testing and creating and explaining results in clear and concise reports.
• Quantitative/analytical skills to influence market knowledge to build and drive market forecasts and market share analyses
• Collaborative skills to lead and work with virtual teams across engineering, sales, finance, marketing and corporate development
• Experience with design - practice working with design teams from early concept through production
• Performed A/B testing based on different hypotheses to directly and indirectly impact different Key Performance Indicators.
• Knowledge of project management tools and methodologies.
• Proficiency in using Salesforce.com(SFDC) with complete account management purposes.
• Proficiency in SQL and knowledge of commercial and emerging reporting tools and technologies (e.g. Tableau etc.)
• Application of sophisticated data science techniques to address a variety of business analyses
• Strong working knowledge of MS Office Suite: Excel, Word, and PowerPoint.
• Advanced computer knowledge with experience in statistical modeling and data visualization tools (e.g., SAS Analytics, R, Tableau)
• Business understanding to relate market analysis to key business decisions/questions
• Strong writing, presentation and communication skills to recommend leaders up to Executive level
• Strong time management and project planning skills
• Ability to work independently and thoroughly, take on responsibility and drive results in a fast paced and change oriented environmentand manage complex data models
• High level of enthusiasm, innovation and dedication with ability to adapt easily to change and multitask.

TECHNICAL SKILLS

Querying Language: (SQL, Hive, Pig) CRM tools (Salesforce) Problem Solving Skills

Visualization Tools: (Tableau) Conceptual Modeling Skills Business Strategies

Statistical Language: (R, SAS, SPSS) Analytical Skills Communication Skills

Spreadsheet: (Excel, Visio) Market Research Expertise Self - Starter

Scripting Language: (Python, Matlab) Intellectual Curiosity Team Player

PROFESSIONAL EXPERIENCE

Confidential

Data Management Analyst

Responsibilities:

• Successfully created MSP - Managed service provider’s database of 500+ for generating leads through various research methods and channels.
• Serve as the POC for internal and external interface from a data management analyst and account manager perspective to ensure healthy and growing partnerships.
• Doing analytical research and data analysis for getting the target # of MSP’s and customers to meet the company goals.
• Utilize database, SQL and Excel/Google sheets skills to collect, organize, and analyze data to support forecasting efforts
• Created automated Scoring Methodology for Tech Partner Program reduced work by 60%.
• Created Tableau dashboards for performance checks for the tech partners for standardization of deliverables; ensure adherence to commitments.
• Participate in Strategic Business Planningfor business networking and Quality management

Confidential

Data Analyst

Responsibilities:

• Worked on information model, logical relationships, and the data structures that support different teams.
• Identified pacesetter facts by researching industry and related events, publications, and announcements; tracking individual contributors and their s.
• Increased company revenue by 20% in 3 months with Strategic planning.
• As an appreciation seized opportunity to be project manager for one of our clients.
• Worked with Business Analyst and the Business users to understand the user requirements, layout, and look and feel of the application to be developed.
• Data blending implemented on EMPI databases and generated interactive dashboards.
• Created ad-hoc reports to users in Tableau by connecting various data sources.
• Generated Dashboards with Quick filters, Parameters and sets to handle views more efficiently.
• Published Workbooks by creating user filters so that only appropriate teams can view it.
• Analyzed the source data and handled efficiently by modifying the data types.
• Used excel sheet, flat files, CSV files to generated Tableau ad-hoc reports.
• Generated context filters and used performance actions while handling huge volume of data.
• Generated tableau dashboards for sales with forecast and lines.
• User Java Script API to customize the views, selects, filters, date and time.
• Generated tableau dashboards with combination charts for clear understanding.

Confidential

Infrastructure Data Specialist

Responsibilities:

• Management and Administration of Merck Infrastructure monitored using HP & BMC tools. Liaison between Merck and HCL operations team.
• Strict adherence to change management processes, reviews, reporting and deck presentations to client.
• Experience in Infra/Apps monitoring practices and monitoring tools along with knowledge of HP tools.
• Interact with clients, Vendors and SME’s on regular basis to align with customer strategy and requirements.
• Strict adherence to change management processes, reviews, reporting and deck presentations to client on weekly and monthly basis.
• Experience in Infra/Apps monitoring practices and monitoring tools along with knowledge of HP tools.
• Ensure work flows with no interruption, proper response by team (both time wise and follow ups), Deliverables meeting deadlines, quality implementation of monitors.
• Ensure proper escalation from HCL team to Merck Engineering team.
• Implemented Site Scope Instance in high availability and integrated it with OM.

Confidential

Major Incident Manager

Responsibilities:

• Incident management scope of work ensuring every single event is identified, documented, escalated and driven till closure.
• Responsible for Level-1 Escalations ensuring no exceptions were missed reducing any unwanted delay. Coordinate closely with Support teams on Level-2 severity incidents.
• Increased the KPI Metrics from 3 to the level of 4 or more by adhering to SLA for L-1 Incidents.
• Transit maintenance notice to global support groups during Major failure / breakdown cases and providing Real time & continuous follow-up with global support teams on critical incident resolution.
• Quickly assessing and filtering incident information from a variety of sources
• Writing accurate, concise initial and follow-up alerts that are sent out to clients
• Conducting open-source research on all-hazards incidents
• Professionally responding to customer feedback and inquiries.

Confidential

Data Research Analyst

Responsibilities:

• Interpreting and analyzingdatausing statistical techniques
• Providing ongoing reports with consistently updated information
• Developing and implementingdatacollection systems to optimize efficiency and quality of incomingdata
• Identifying and interpreting trends in complexdatasets and models
• Reviewing computer generated reports to identify code problems
• Working closely with other teams to appropriately manage business needs
• Communicating important findings clearly to other team members
• Maintaining professional and technical knowledge through s
• Building and maintaining models, analyses and reports for stakeholders / investors