SUMMARY

• Over Eight years of IT experience with over Six years of experience in the Salesforce.com CRM platform as both Administrator and Developer and over Two years of experience in Java/J2EE Technologies.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects and Dashboards.
• Experience in Service Cloud, Live Agent, Call center, Case Management, Macros, Console Application.
• Experienced in Service Cloud, Sales cloud for partner portal, customer portal.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language and change-set for migration applications.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approvalprocess, Workflow, Process Builder, Visual flows, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards according to application requirements.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Expertise in maintaining the Functional areas of Data Management, Knowledge Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Support Processes, Quotes, Activities, Dashboards and Reports.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML.
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experience in using ETL tools such as Iron Cast, Informatica, and Apex Data Loader etc.
• Experience with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve processes using SFDC
• Experience in developing reliable and scalable enterprise J2EE applications using Servlets, JSP’s, JMS, JDBC, Hibernate, XML, EJB, Web Services, Java Script, HTML and DHTML.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures, Triggers and Functions using PL/SQL.
• Experience in Agile environment, Iterative, Waterfall software development methodologies.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player also accustomed to work in both large and small team environments.

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, flows, Process Builder, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Languages/Methodologies: Apex, Visualforce, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Salesforce, Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0

Version Management: Team Foundation Server, Subversion

Tools: and Utilities: Data Loader, Force.com Explorer, Eclipse IDE, Ant, Subversion, IE Web Developer, Mozilla Firebug

Web/Application Servers: Jakarta Tomcat Server, IBM Web Sphere

Databases: Oracle, SQL server 2005/2008

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Salesforce Lead/Developer

Responsibilities:

• Implemented functionality to measure login and logout tracking of users.
• Created a custom console component with visual force page and controller for Case Handling time.
• Installed/Uninstalled, Managed packages from AppExchange.
• Implemented custom Pre chat and Survey pages for Salesforce Live agent Chat Button Customization
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Implemented custom Chat responses functionality in console by using live agent framework.
• Configured and used standard reports, custom reports and custom Report types.
• Created custom macros functionality on service console to update the Email Message and case objects fields boost productivity for users.
• Configuration of Call Center application to manage incoming or outgoing calls using a Softphone.
• Created Shortcuts to use in console.
• Reports and Dashboard creation and scheduling.
• Configuration to Chat with customers in real time by configuring Live Agent.
• Batch classes, Schedule classes on live chat transcripts for accurate CSAT results and for Productivity tracking purposes.
• Email-to-case functionality implementation and Improvements.
• Added Custom fields and validations, Formula fields, Record types and layouts to new and existing objects.
• Created custom Console components to improve chat handling time.
• Help users with Chatter teams/Groups.
• Implemented custom pages for Call Center application.
• Created and updated visual flows using Cloud flow designer, and Processes using Process Builder.
• Designed and developed Apex Classes, Apex Triggers and Visual Force Pages.
• Historical data cleansing.
• Duplicate cases identification and cleansing data periodically.
• Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.

Environment: Salesforce.com, Apex (Classes, Triggers, Controllers), Force.com, Service Cloud, Call center, Live Agent, Email Templates, Console, Visualforce Pages, flows, Work flow, Email Alerts, Data Loader, Force.com Explorer, SOQL, Data Migration, Eclipse IDE, Mac.

Confidential, Milpitas, CA

Salesforce Lead/Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Classes for Customer Communities Customization.
• Design, Develop, Test, Document, and Deploy high quality business solutions on Force.com
• Re-design, Enhance, Re-structure and Improve the current Salesforce.com instance
• Configuration of Apttus CPQ to manage pricing, quotes and Contact Management.
• Customization using Visual Force Pages and Workflows for CPQ Contract Management as per the functional needs in the application.
• Developed Apex Trigger and classes on Content Version to share different Content Documents across different Libraries
• Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application
• Created many Email Templates for workflow rules with Email Alerts
• Operational Support experience; Clear understanding of end-to-end business processes supported by Salesforce.com Service Cloud experience.
• Review project documentation for all assigned projects to ensure that the project requirements are clearly defined.
• Designed various Web Pages in Visualforce for capturing various customer Enquiries for Customer communities.
• Worked on various Salesforce.com standard objects like Cases, Accounts, Cases, Products, Leads, Campaigns, Contacts.
• Created Support Processes for cases and also created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Extensively created and tested on custom Workflows, Approval Process, Triggers, Visualforce Pages, Email Alerts, Field Updates, Profiles and Permission Sets.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Implemented Service cloud and incorporated the enhanced features as required to streamline the business process.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Supported the Data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.
• Extracted and Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Performed various modifications on the existing code inside Salesforce and Test Classes before deployment into Production.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services toSalesforce.com clients.

Environment: Salesforce.com, Apex (Classes, Triggers, Controllers), HTML, Force.com, Sales Cloud, Service Cloud, Visualforce Pages, Pick lists, Page layouts, Communities, Work flow, Email Alerts, Data Loader, SOQL, Data Migration, Eclipse IDE, Windows.

Confidential, Boston, MA

Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed, developed and deployed Apex Classes Extension Classes for various functional needs in the application
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Generated and tested Reports and Dashboards as per the customer requirements.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Implemented complex business processes using Apex (Batch Apex). Batch Apex included logic to implement segregation of prospects based on the decile set for each segment.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Extensively created and tested on custom Workflows, Approval Process, Triggers, Visualforce Pages, Email Alerts, Field Updates, Profiles and Permission Sets.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Designed and developed Service cloud and integration
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Supported the Data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.
• Worked with team members to complete consulting projects on time, and deliver outstanding consulting services toSalesforce.com clients.

Environment: Salesforce.com, App Exchange, Apex (Classes, Triggers, Controllers), Force.com, Visualforce Pages, Pick lists, Work flow, Email Alerts, Data Loader, Dash Boards, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Eclipse IDE, Windows.

Confidential, McLean, VA

Salesforce Consultant

Responsibilities:

• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customizations are done to B2B Salesforce.com.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Performed customizations by creating the Custom Objects, Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Expertise in creating Workflow and Approval processes for automated alerts and email generation on field updates.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Visualforce Pages, Apex Classes, Apex Triggers, Apex Controllers, Data Loaders, Data Migration, SOSL, SOQL, Service Cloud, Sales Cloud, Cast Iron, Informatica, Dash Boards, Custom Objects, Roles, Eclipse IDE and windows.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked on implementing the Enterprise and Sub Enterprise Concept in Salesforce.
• Have worked on Apex classes, Visualforce Pages,Controller classesandApex Triggersfor various functional needs in the application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed variousCustom Objects, Tabs, Formula Fields, validation rules, Workflow rules.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Implemented the Salesforce.com Web to lead functionality to create Leads in SFDC.
• Worked inAgile methodologyProcess attended daily standup calls.
• UsingApex Data Loader for migrating records to Salesforce.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, Reports, Dashboards, SQL, Windows.

Confidential, Fort Mill, SC

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential

Java Developer

Responsibilities:

• Worked on implementation of GUI module with Struts Framework.
• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Developed the web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Developed the code using agile methodology with daily meetings to keep track of the progress and Issues pertaining to the project.
• Used CVS for version control.
• Involved in implementing persistent data management using JDBC.
• Implemented the required Java Beans used by the JSP components.
• Involved in implementing front-end validations using JavaScript.
• Played an active role in testing the application by writing test cases for different.
• Involved in testing using Junit.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio and Windows XP.