SUMMARY

• Eight years of overall professional IT experience with over five years of extensive experience in Salesforce.com CRM and Force.com platform as Administrator, Developer, and Quality Assurance Consultant.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Case Management, Quote, and Forecasting.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Master - detail relationships, lookup relationships and Junction objects.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, custom objects, Reports and Dashboards.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Validation rules, Workflow Events, Actions, Assignment Rules and Approval process.
• Having good knowledge onsalesforce.com sharing rules, Org wide settings and user access privileges.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Hands on experience creating profiles and implementation of Role Hierarchies
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) and Apex (Classes, Controllers, Apex Collections, Triggers, Scheduled classes, Batch Apex).
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• ExperienceCiscoSecure Access control Servers
• Experience in implementing design pattern methodologies.
• Experienced in SQL, Microsoft SQL Server and Oracle.
• Proficient in Bulk Data Migration from Excel, MS outlook and Legacy Systems toSalesforce.com using ApexDataLoader, Import Wizard, workbench and Informatica On Demand.
• Experienced in cleansing and De-duplicating data by using CRM Fusion demand tool.
• Experienced with Easy Describe Tool and Extracted data from salesforce to Excel.
• Worked with MS Office and performed Vlookups on Excel.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.
• Capable of handling multi-tasking and multiple projects performing different roles.
• Ability to work as Administer, Configure and Develop Salesforce.com applications.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Involved in Unit Testing, Code Review, Test Coverage and deployment from one environment to different environments and involved release management.
• Possess excellent communication, interpersonal skills and the ability to work both as a team player and as an individual.
• Ability to diagnose and handle technical issues.
• Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
• Effective communicator at all levels of an organization in management, technical and sales roles.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual Force (Page, Component & Controllers).

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, AppExchange Package & Custom Application and Sandbox Data Loading

Force.com tools: Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer,Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Languages: JAVA, C, C++, VB, APEX, UML, SQL, and PL/SQL

Java/J2EE/Web Technologies: Servlets, J2EE, JSP, JDBC, Applet, Java Script, XML, HTML, DHTML, Shell Scripts and Web service

Databases: MS SQL Server, Oracle, DB2, UDB, MySQL

Documentation Tools: MS Office

PROFESSIONAL EXPERIENCE

Confidential, Minnesota, Minneapolis

Salesforce Consultant

Responsibilities:

• Manage user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Involved in working with Development team for solving the gaps in Business requirements.
• Perform functions like user management, profiles, roles, permissions, rules, assignment rules and queues. New User Set-up for the entire Sales Organization
• Create custom formula fields, email services, approval processes and field updates according to application and business requirements.
• Worked on variousSalesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Develop and manage complex workflow rules,datavalidations, and object customizations.
• Handle daily maintenance tasks associated with SFDC.
• Assist inSalesforcerole and profile hierarchy changes and ongoing maintenance, governance documentation, security creation measures to ensure clientdatasecurity and integrity.
• Designed, Implemented and deployed visual force pages forSF1(mobileplatform).
• Used Easy Describe application to extract data from salesforce.com to MS Excel.
• Extensively worked with MS Office and performed Vlookups on CSV files for data migration.
• UsedDataloader and loaded the data by using insert, upsert, update, and export operations.
• Experienced in cleansing the unwanted data in CSV files before importing data into salesforce.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Involved in data mapping and migration of data from legacy systems toSalesForce.com Objects and fields.
• Experienced working withdatamigrationusingSalesforceDataloader from legacy system.
• Test change management techniques in sandbox and recommendations before push to production.
• Experienced on Inbound and Outbound change sets.
• Created change sets before deploy the data from Developer org to UAT and Production Environment.
• Responsible for deployment to production including management of deployment logs and go-live release schedule
• Supported and enhanced existing Force.com based applications.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows 7.

Confidential, Washington, DC

Salesforce Consultant

Responsibilities:

• Reviewed and updated requirements with BA and Business client.
• In addition to Development, also provided all QA/Testing on all Development work.
• Worked on various Salesforce.com Standard objects like Accounts, Contacts, Opportunities, Leads, and Campaign.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
• Created Email templates in Text, HTML and Visual Force necessary for the application.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Developed workflow rules, validation rules, approval processes and customizations within Salesforce.com
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Created Custom Report types, custom reports and Dashboards for stakeholders review in the Organization.
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created custom buttons and links on Custom Objects and Standard objects.
• Used Conga composer for generating pdf and word documents.
• Provide solutions to the grants system in salesforce.
• Developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used skuid in salesforce for better UI layout
• Created various communities in salesforce in order to meet the business requirements.
• Manage the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release.
• Experienced in consuming rest API’s.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used connected apps feature in salesforce in order to use some of the legacy system functionalities in salesforce.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTMLJQuery, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, API’s, Eclipse IDE Plug-in.

Confidential, Birmingham, AL

Salesforce Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales
• Performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Created custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Wrote test class for classes related to the project, helped other teams in writing it and always maintained more than 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
• Experienced in consuming rest API’s.
• Integrated the existing system with force.com platform using Cast Iron.
• Used eclipse, change sets and Ant scripts to deploy changes between environments.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTMLJQuery, Java Script, S-Controls, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Source Revision Control (SVN)API’s, Windows XP.

Confidential, St. Petersburg, Florida

Salesforce Consultant

Responsibilities:

• Developing new tools for Business in Salesforce.com.
• Automating business process by developing batch processes using APEX programming language.
• Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, Css and JQuery programming Languages.
• Developing backend logic using APEX programming language.
• Writing SQL, SOQL and SOSL queries. (SOQL and SOSL are Salesforce Query Languages).
• Integrating Legacy applications like SAP, Hyperion, Amazon web services and Oracle Database with Salesforce.com using REST based, SOAP based web services and JAVA.
• Architecting and building solutions within the Salesforce Portals and Force.com sites.
• Processing and transforming business data using ETL tools like Informatica, CAST IRON and Data loader.
• Developing complex Dashboards and Reports in Salesforce.
• Developing Salesforce Triggers to handle Bulk data loads.
• Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
• Managing IDM (Identity management) tools based on OAuth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).
• Design and implement SSO (single sign on) for Salesforce applications.
• Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, Sharing rules, Roles and Role hierarchies, Change Sets, Workflow’s Rules, Approval Process and Knowledge articles.
• Using Salesforce IDE and Eclipse IDE for developing and deploying code.
• Strong understanding of agile methodologies.
• Developing Unit test cases using Apex Test methods, Java.
• Maintaining code coverage for Salesforce application around 90%.

Environment: Saleforce.com platform, Force.com API, Apex Managed Sharing, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, API’s, Eclipse IDE Plug-in.

Confidential, Deerfield, IL

Salesforce Developer

Responsibilities:

• Involved in requirement gathering.
• Played key role in UAT, SAT and training business users on SFDC system and process.
• Handled different Integrations with other platforms, like CTI Integration.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL &SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Experienced in consuming rest API’s.
• Experienced in using Development tools like Forece.com IDE Plugin in Eclipse and developer console.
• Created custom, HTML and Visual Force Email templates.
• Interacted with the Salesforce.com premium tech support team on a regular basis for requesting new features and increasing feature limits

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers)Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex TriggersWeb Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, API’s, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Frisco, Texas

Salesforce Admin

Responsibilities:

• Created various tabular and summary reports.
• Developed various different dashboards (pie chart, donut and tabular).
• Performed various data cleansing operations using data loader and excel connector to clean the Duplicate data.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Used excel connector tool to use data migrations into the org.
• Used data loader to perform mass data load of Referrals and Referral Sources into the org.
• Created new objects, page layouts and relationships among them.
• Created profiles and implemented Object level, field-level and record-level security.
• Providing filed level access, monitoring of debug logs, time based workflows, apex jobs.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Created email templates and inbound emails using Visual force for the clients and customers.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Creation of various record types and page layouts based on the profile level hierarchy.
• Importing data into sales force using Data Loader.
• Performed all administrative functions as needed and required for the SFDC team of two.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing.
• Performed the duties of monitoring the Automation process of world pay system data into Salesforce.
• Used DBamp tool to monitor refresh and replicate jobs, data pushes and perform various queries on our organization data of Salesforce.

Environment: Saleforce.com platform, Visual Force Pages, Workflows, Reports, Custom ObjectsCustom Tabs, Apex Language, Apex data loader, Excel Connector tool, DBamp.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, Deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include Data flow diagrams, Class diagrams, Sequence diagrams, State diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed Data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, JavaBeans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScriptORACLE8i, HTML, DHTML, XML, Windows Xp.