We provide IT Staff Augmentation Services!

Salesforce.com Developer/administrator Resume

0/5 (Submit Your Rating)

MinneapoliS

SUMMARY

  • 7 years of overall professional IT experience and 4+ years of experience in Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Administrator and Developer.
  • 4+ years’ experience in configuration, Customization, Development and Support of Salesforce.com CRM.
  • Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud & App - exchange applications.
  • Experience working in fast paced Agile Environment involving in Daily scrum, Sprint Grooming and Planning sessions.
  • Experience in System Integration using SOAP and REST based Web Services API to internal applications and legacy systems.
  • Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing.
  • Extensively worked in the area of Case Management functionality to help agents solve customer issues thus improving overall productivity.
  • Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
  • Experience in SFDC development using Visual Force Pages, Visual Force Components AJAX Tool Kit, SOQL, and SOSL.
  • Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
  • Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
  • Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
  • Experienced in Data Migration using out of the box Apex Data Loader.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Work bench.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extensions, Apex Triggers, Apex Scheduler, Batch Apex, Apex Class & Web Services API, Visual force SOQL & SOSL, Service Cloud Console.

Languages and Scripts: C,C++, HTML,XML, JavaScript

Database: Force.com, SQL Server 2005/2000, Oracle 10g/9i.

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Work Bench.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis

Salesforce.com Developer/Administrator

Responsibilities:

  • Comprehensive understanding of Case Management along with Account, Contact and Opportunity Management in Salesforce.com and its application in the Call Center application.
  • Designed Apex Triggers and Apex classes to manage complex business workflows. Wrote Apex Test Class (Methods) for SFDC testing to facilitate test driven development.
  • Developed Visual Force Pages along with controller extensions using the Salesforce.com AJAX tool kit.
  • Integrated Salesforce.com with various legacy systems and in house applications using the Force.com SOAP and REST based web services API.
  • Exposed Custom Web services in Apex to support callouts from external systems through the API.
  • Implemented Batch APEX to execute complex business logic to support bulk handling of application data and scheduled it using out of the box Scheduler.
  • Implemented Test Methods for all the Apex Code and followed best practices to avoid governor limits and achieve better code coverage.
  • Refactored a lot of legacy code as part of Technical debts to avoid redundant execution of business logic and optimized the code better maintenance.
  • Created Force.com SITES and configured security for guest profiles and access sites form external links.
  • Actively involved in Sprint Grooming and Planning Sessions to work with business and come up with a designed solution.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Performed Data Loads using the standard Apex Data Loader to create test data in full copy sandboxes as part of UAT Testing with Business users.
  • Created various Reports, Report Folders and Dashboards on the existing Object data to visualize some key indicators to help business analyze the volume of cases created with in a specific time range.
  • Created Work Flows and Approval Processes and executed different actions for specific records that meet the business criteria.
  • Created Roll Up Summary, Formula fields and Validation Rules to ensure data is validated and automate business logic conditionally..
  • Maintained Task, Defect lists and coordinates with different teams to ensure development related bugs are closed in timely fashion.
  • Developed Test Cases, Executed UAT and log all the defects using various tools like Share point, Bugzilla..

Environment: s: Saleforce.com Platform,Data Model, Service Cloud Console, Service Related Data Model, Data Loader, Reports, Custom Objects, Custom Tabs, Email Templates, work Flows, Approval Processes.

Confidential, Atlanta, GA

Salesforce.com Developer/Administrator

Responsibilities:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, Locking statements, Transactional control to invoke Apex triggers.
  • Review all development stories, follow up user access related changes with development and raise access related design concerns to prevent potential operational overhead.
  • Created Visual Force Pages to display search based record sets and paginated using Standard Set Controller methods.
  • Responsible for adding App Exchange applications, which is especially used to generate game rewards automatically based on predefined conditions.
  • Performed Deployment related tasks during Go Live using Force.com IDE deployment and Change Sets to accomplish code push.
  • Created various Custom Reports for standard objects as well as custom objects to give complete detail verview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report.
  • Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
  • Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities using Apex.
  • Developed various Custom Reports, Dashboards and deployed them for different business users based on security.
  • Refresh the sandboxes in regular intervals and deploy the code into production.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Supported the Data migration activities for migration the data from various business sources with the support of salesforce.com using out of the box Data Loader.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom TabsSecurity Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Charlotte, NC

Salesforce.com Developer

Responsibilities:

  • Collected Business requirements from Business owners for applications that are owned and need to be bundled and documented them in functional specification.
  • Configured different page layouts and customized field level security of fields for different objects.
  • Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
  • Performed the administrator role by creating roles, profiles and configured the permissions based n the organizational hierarchy requirements.
  • Created reports and dashboards for different objects based on the user requirements.
  • Performed the activities like insert, update and delete and export using apex data loader.
  • Created Apex triggers, and Apex classes based on the complexity of the requirements.
  • Worked on different relationships between the objects like lookup and master detail relationships.
  • Created junction objects and established many to many relationships.
  • Created workflow tasks, time based alerts, and email notifications with approval process.
  • Automated workflow to keep applications moving quickly through the approval process.
  • Customized Reports and Dashboards to give access to reliable, real-time recruiting application.
  • Designed and developed Apex classes, Extensions and Apex triggers for various functional needs in the applications.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom TabsSecurity Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, San Francisco, CA

SFDC Administrator/Developer

Responsibilities:

  • Created, modified and changed all attributes, page layouts, approvals workflows, notifications and document templates.
  • Designed, Developed& deployed various APEX Classes,Triggers,Test methods,Visual Forcepages.
  • Worked on various tasks, which basically involved creating different Reports and Dashboards to capture the company’s performance and upcoming jobs in the pipeline.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
  • For maintaining the correctness of the data, have also done various Data loading operations such as uploading, inserting, exporting using Data Loader & Import Wizard in Salesforce.com.
  • Worked on other tasks like, Workflow Rules, Email Alerts & Templates, Support Processes, modifying and creating new Page Layouts, Validation Rules, Formula fields, Custom Objects, Report types etc.
  • Administered Salesforce.com by creating new users & giving access to users which involved in various tasks like, Creating roles, Profiles, field level securities, Groups, Queues, sharing settings etc.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Applications, Custom Tabs, Email Services.

Confidential

Software Engineer

Responsibilities:

  • Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.
  • Involved in designing the user interfaces using JSP.
  • Developed UI with JavaScript for more interactive web pages.
  • Developed the application using Struts Framework that leverages classical Model View Controller (MVC) architecture.
  • Implemented Business processes such as User Authentication, Account Transfer using Session EJB.
  • Implemented persistence layer using Hibernate that use the POJOs to represent the persistence database tuples.
  • These POJOs are serialized Java Classes that would not have the business processes.
  • Implemented the application using the concrete principles laid down by several design patterns such as MVC, Service Locator, and Singleton.
  • Used Web Services (XML, SOAP, UDDI, and WSDL).
  • Used Java Messaging Services (JMS).
  • Deployed the applications on IBM Web Sphere Application Server.
  • Used CVS for version control across common source code used by developers.

We'd love your feedback!