SUMMARY

• Over 6+ years of IT experience with 3+ years of experience in Salesforce.com Administration, configuration and testing
• Worked closely with Business Users to enabled business process using SFDC.
• Administer Salesforce.com SFA setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email alerts, Reports, Dashboards and Tasks .
• Expert in managing multiple users set up, profiles, roles, and teams.
• Experience in creating complex workflow rules, Approval processes, Validation Rules Cross Object Formula fields and Look Up filters.
• Currently pursuing ADMIN 201 certification
• Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Attention to detail and complex problem solving abilities.
• Excellent technical, written and verbal skills.

TECHNICAL SKILLS

Salesforce.com: Force.com Web Services API, S - controls, Apex Classes, Apex Trigger, Visual Force, Force.com API, Salesforce.com customizations like Workflow Rules, Validation, Record Type, Role Hierarchy, Custom objects, Page Layouts.

Operating Systems: MS DOS, Windows 98/XP/2000, Red Hat Linux, Windows 7

Networking: TCP/ IP, Network Architecture

Languages: APEX

Software Tools: MS Word, MS Excel, MS Access, MS PowerPoint

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

Salesforce Administrator

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Worked with Apex, Triggers, API integration.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential, NJ

Salesforce.com Consultant

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management. triggers
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created UI for new application and AppEx Packages for different MSPR Applications on Salesforce.com
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages,, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP

Confidential - Londonderry, NH

Salesforce Administrator

Responsibilities:

• Analysis of requirements for Case Management.
• Maintaining Users, Profiles and Roles.
• Maintaining the Organization Administration.
• Creating custom fields and adding help text to standard and custom fields.
• Customization of page layouts, assignment based on profiles/record types.
• Adding custom links, buttons to Page layouts.
• Setting up validation rules on Case objects.
• Creating Workflows to meet business requirement.
• Setting up of Support process for different record types on Cases.
• Creating escalation rules, assignment rules as per business requirement.
• Creation of Auto Response rules to provide acknowledgement on case creation.
• Web-to-case functionality implemented on customer portal.
• Customized reports to track different stages of cases.
• Creation of queue’s to monitor and clear up cases based on SLA

Confidential

Network Engineer/Network Associate

Responsibilities:

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including Desktop, Laptop, WAN, LAN, and remote systems.
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
• Monitored and troubleshot LAN installed and configured routers and switches.
• Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
• Produced backup software for distribution and maintenance all computers and peripherals.
• Provided technical support to clients via telephone.
• Provided technical support and solutions for Network problems.
• Managed servers, switches, and routers

Confidential

Help Desk Engineer

Responsibilities:

• Responsibilities included but not limited to data entry, various administrative duties, and desktop support.
• Troubleshoot any issues that may arise during or after installation of any of the products
• Prepared work/hook-up orders for sales teams and installation technicians, communicated daily with customers.
• Support of phones, networks, PCs and applications, hardware and software installation.
• Responsible for team desktop support for team desktop and laptop computing environments.
• Provided user support for Server 2003 and Microsoft Office.
• Assists in the planning and administration of company’s.
• Windows Server 2003 Active Directory and Group Policy infrastructure.
• Stays current on system hardware and software inventory and creates plans for service pack and patch deployment.
• Provided support for Vista/XP clients.
• Problem solving via remote assistance
• Responsible for implementation of the systems at various client places
• Systems service and software installation