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Salesforce Consultant Resume

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North Chicago, IL

SUMMARY

  • Over 7 years of IT experience that includes 4+ years in Salesforce.com CRM Platform and 3+ years on Development and Design of Java based enterprise applications.
  • Experience in Implementation, Development, Configuration, Administration and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as Confidential Service (SAAS) application running in Cloud Computing Environments.
  • Provided customer with best practice solutions as related to Salesforce.com and CRM.
  • Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API, SOQL and SOSL.
  • Experienced in Workflow Rules and Approval Process.
  • Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing Setting.
  • Report/Dashboard creation & customization, user/role/profile management.
  • Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.
  • Worked on Importing, Exporting and Upgrading Packages.
  • Worked on Deploying using Change Sets and Force.com IDE.
  • Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
  • Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
  • Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
  • Created several reports and dash boards.
  • Involved in configuration Implementation of Force.com.
  • Used Data loader for data management in Force.com platform.
  • Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Salesforce.
  • Worked on Notification services in setting up the Scheduled jobs and alerts.
  • Confidential well - organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.

TECHNICAL SKILLS

Salesforce Technologies: Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, C++, ASP.Net, VB.Net, C#.

Scripting Languages: HTML, XHTML, PHP, JavaScript, XML, JSP, CSS.

Database: MySQL, SQL Server, Oracle 10g /11g, and PL/SQL.

IDE: NetBeans, Eclipse, Visual Studio.

Operating Systems: Windows XP/2003, Windows 7, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, North Chicago, IL

Salesforce Consultant

Responsibilities:

  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
  • Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on Confidential record detail.
  • Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Provided administrative level support for users of theSalesforceapplication.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
  • Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
  • Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
  • Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with"Read-only"Permissions granting client-requested Create/Read/Update/Delete capabilities.
  • Implemented Security settings for Customer Portal users.
  • Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
  • Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com Enterprise Edition, Force.com, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Pick lists, Page layouts, Data Management, Lead processes, Record types.

Confidential, Irvine, TX

Salesforce Developer

Responsibilities:

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
  • Designed the solution by customizing various standard objects of SalesForce.com.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Created and deployed several workflows, and Reports using salesforce.com platform.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
  • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
  • Created and used Email templates in HTML and Visual force. Created Custom Objects and fields for transactional and contractual information.
  • Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
  • Involved in accounts merging, maintaining Public groups.
  • Uploaded about close to Confidential million records using the Data loader.
  • Created various Analytical Snapshots to schedule various report generations.
  • Interacted with the Salesforce.com premium tech support team on Confidential regular basis.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extraction.

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE.

Confidential, Foster City, CA

Salesforce Developer

Responsibilities:

  • Worked as production support consultant during Post Implementation Phase.
  • Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Implemented Web-to-lead to track and solve leads from the website.
  • Created different workflow rules and Approvals for various campaign processes.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Bridged the communication gap between students, teachers and administrators using CRM customizations.
  • Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements of Intergraph.
  • Customized tabs for among different business users groups and business centers.
  • Created the workflow for the automated lead routing, lead escalation and alerts.
  • Performed the roles of support Engineer for the internal users to use the application and develop their own custom reports.
  • Involved with Salesforce.com premier support and handled the support cases with the help of Salesforce.com support.

Environment: Salesforce.com, APEX, Visualforce, Java script, XML, Web service API, Data loader, Apex explorer, Eclipse IDE Plug-in, Data Loader, Custom Objects.

Confidential, Winston Salem, NC

Salesforce Developer

Responsibilities:

  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on Confidential record detail and edit pages.
  • Worked on lead capturing from different resources using Web to lead functionalities.
  • Created Roles, Queues and assigned members and accessibility permissions.
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
  • Designed the optimized screens for service agents to manage the social media and case activities.
  • Used field level security, profiles and audit trail setup to ensure that protected Organization data is only shared with authorized persons.
  • Created custom reports and enhancedSalesforce.comenvironment as per user needs using Apex and Visualforce pages.
  • Created data migration document for import/export of data from Salesforce.com environment.
  • Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
  • Developed Custom Reports and Dashboards as per given requirements.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
  • Developed custom pages using Apex classes and Apex pages and controllers for customized UI of application workflow.
  • Configured business rules and implemented complex business rules in Sales force for complex workflows.
  • Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.
  • Integrated the Web Services for extracting the data from external systems.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Environment: Salesforce.com platform, Apex classes, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Web Services, Custom Tabs, Email Services, Eclipse.

Confidential

Java Developer

Responsibilities:

  • Implemented the project according to the Software Development Life Cycle (SDLC).
  • Implemented JDBC for mapping an object-oriented domain model to Confidential traditional relational database.
  • Created Stored Procedures to manipulate the database and to apply the business logic according to the user’s specifications.
  • Developed the Generic Classes, which includes the frequently used functionality, so that it can be reusable.
  • Exception Management mechanism using Exception Handling Application Blocks to handle the exceptions.
  • Designed and developed user interfaces using JSP, Java script and HTML.
  • Involved in Database design and developing SQL Queries, stored procedures on MySQL.
  • Used CVS for maintaining the Source Code.
  • Logging was done through log4j.

Environment: JAVA, Java Script, HTML, JDBC Drivers, Soap Web Services, UNIX, Shell scripting, SQL.

Confidential

Java Developer

Responsibilities:

  • Requirement gathering, Gap analysis, workflowdesign, decision-making rulesof required inputs.
  • Perform Business analysis and create High-level design and detail design of the entire process.
  • Designed and developed backendJavaComponents residing on different machines to exchange information and data using JMS.
  • Coding involved writingAction Classes/Forms/Custom Tag Libraries and JSP.
  • Developed theJavacomponents to access content from content providers(via HTTP) to obtain data of varioustypesXMLandHTML.
  • Developed and maintainedGUIusingJSP,HTMLandUsedJavaScriptfor client side validations.
  • Created stored procedures and Triggers usingPL/SQL. Created tables, Views and other database objects in the Oracle database.
  • Involved in debugging and load-testing of the application. Provided production support to the end users andperformance tuning.

Environment: JAVAJ2EE, JSP, Servlets, HTML, XML (DOM and SAX), XSLT, JavaScript, Oracle 8i, JDBC, PL/SQL, Eclipse, Rational Rose.

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