SUMMARY

• Having 15 years of IT experience including 3+ yearsin ServiceNow Development and Administration experience, working on Service Catalogs, Change, Incidents, HR Case management, Assets and CMDB.
• Certified ServiceNow System administrator.
• Designing and developing solutions within the ServiceNow environment for new and existing applications, forms, workflow, UI policies, UI actions, access control, CMS and other customizations.
• Integrating ServiceNow with Salesforce and other third party applications using REST.
• Moving update sets from lower environment to production and sup prod instances.
• Having experience withLDAP integration, importing bulk data updates to ServiceNow..
• Competent in web enabling Notes Applications, Formula Language, HTML/DHTML, AJAX, XML, Web Services, JavaScriptandCSS.
• RDBMS experiences includeSQL Server, OracleandDB2programming & database connectivity usingODBC, SQLandPL/SQLProcedural Programming and have used tools like TOAD.
• Developed, migrated and maintained a variety of workflow applications forBanking, Finance,Clinical Services,Property ManagementandCustomer Service.
• Functional Domain experience includesBanking/Finance, Pharma/Clinicaland Automobiles with leading clients including Confidential, FannieMae, Confidential, Confidential, Covance, Union Bank of CA, Credit Suisse Private Banking, and Societe Generale Bank and Trust.
• Have leadership abilities with good communication and inter - personal skills; a strong contributor and a quick learner with excellent analytical, programming, problem solving and research skills.

TECHNICAL SKILLS

Operating System: Windows 2000/2003/Vista/XP/NT4.0 Server/Workstation, UNIX (SunOS 5.2), IBM Mainframe - S/390

Languages/Tools: ServiceNow(Fuji, Eureka), JavaScript, AJAX, HTML, AngualrJS, SOAR/REST Web Services, CSS, XML and XSL. Lotus Notes, Jira, PVCS and SAS, COBOL, CICS and JCL. Visio, MS Office and Power Point for presentation.

Database: MySQL, Oracle, MS SQL Server and DB2

PROFESSIONAL EXPERIENCE

Confidential, Auburn Hills, MI

ServiceNow Developer/Administrator

Responsibilities:

• Working on Service Management custom applications.
• Integrating ServiceNow modules with Salesforce.
• Working on incident and change management modules.
• Working closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Working closely with ServiceNow functional team, configure and improve core and custom applications.
• Migrating various service requests to Service Catalogs.
• Working with end users to resolve support issues within ServiceNow.
• Developing systems integrations and process automation
• Loading, maintaining data between Service-now and other systems
• Creating ServiceNow reports and dashboards for various departments.
• Designing and developing solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and other customization required to support ITIL processes.
• Configuring data integration processes between ServiceNow and other services.
• Working on UI Policies, UI Actions, Client Scripts and Business Rules and Script Includes..
• CMS User Interface customization.
• Working on importing legacy data, Inbound and Outbound Web services.
• Responsible for deploying applications, update sets and importing data using import sets.
• Monitoring health, usage and overall compliance of the application.
• Performing version upgrades and install patches, and responsible for submitting Hi System tickets for ServiceNow support.
• Working on incident and change management, Implementing bug fixes and performing root cause analysis.

Environment: ServiceNow(Fuji), CMDB, JavaScript, AngualrJS, HTML, DHTML, CSS,AJAX and Jira.

Confidential, Reston, VA

ServiceNow Developer/Administrator

Responsibilities:

• Worked on Catalog, Change Requests and Incidents.
• Worked on system policies, business rules, client scripts and scheduled imports.
• Moved customizations using update sets to various instances, like Dev, UAT, and Production.
• Experienced in User Administration like user profiles, assignment groups, approval groups, active directory groups and non-my services groups.
• Fixing workflow issues in the catalog requests and change Management modules.
• Monitoring health check like request status, and inactive users requests, verifying scheduled jobs and checking email logs.
• Requirements gathering, analysis, design, implementation and testing.
• Create design documents, use cases and testing scripts.
• Design administration modules to create and manage different application lookup views and reports
• Responsible for communicating with ServiceNow support team using HI Customer Services System.

Environment: ServiceNow(Eureka), CMDB, JavaScript, HTML, DHTML, CSS,AJAX, Jira and Remedy.

Confidential, Malvern, PA

Responsibilities:

• Communicate with the client for requirements gathering, analysis and user acceptance testing.
• Testing Notes Client and Web applications in 8.5.x environment
• Testing Tools related with Notes applications in 8.5x environment
• Identifying Active Notes applications and removing obsolete applications while upgrading to 8.5.x
• Perform coding, testing and debugging LotusScript code modules and libaries.
• Used Agile development methodology for delivering the client requirements.
• Using AJAX for on-screen data validations, duplicate check and lookups.
• Used javascript framework libraries for user interface design and application functionality.
• Used Lotus Script Agent based model to render the transaction screens and process the screen data.
• Used AJAX to provide enhanced end-user experience and functionality.
• Designed user configurable security modules securing various sections of the sites like Portal tabs, portal toolbars, keyword tables etc.
• Using Teamstudio CIAO for version control, configurator and delta.

Environment: Lotus Domino v7.x/v8.5.x, Lotuscript, Javascript, JSON, HTML,DHTML, CSS,AJAX using Prototype, javascriptframework libraries, MS SQLServer 2005, Teamstudio CIAO, Configurator and Delta

Confidential, East Hanover, NJ

Responsibilities:

• LEI setup has been created for Data transfer between Lotus Notes to Oracle database.
• Designed and developed Framesets, Forms, Sub Forms, Views, Pages, Outlines, Navigators, Embedded/Shared elements, style sheets, and libraries (JavaScript, Lotus Script) in Notes & Web.
• Used @Formula Language and Java Script to validate and process data in Notes/ Web.
• Provided Technical support and Implementing Change Request for existing applications.
• Indentified the Lotus Notes Applications for migration and categorized the applications based on User group, complex coding, number of users accessing the applications.
• Used Team studio for applications enhancement and assessment.
• Created design documents, use cases and testing scripts.

Environment: Lotus Notes 7, Lotus Script, MOSS 2007,Quest (Notes Migrator for SharePoint), Binary Tree (CMT Inspector for Lotus Notes R3.8), PL/SQL, Oracle

Confidential, Madison, WI

Technical Lead

Responsibilities:

• Developed and supported Clinical Study applications.
• Supporting other Notes Applications across Covance.
• Used LEI and LC LSX to establish data transfer between Notes databases and Oracle, MS SQL.
• Designed complex reports using Crystal Reports and Business Objects.
• Communicate with the client for requirements gathering, analysis and user acceptance testing.
• Perform coding, testing and debugging lotusscript code modules and libraries.
• Used agile development methodology for delivering the client requirements.
• Used Teamstudio CIAO for version control, configurator and delta.
• Used AJAX for automatic alerts, validations and duplicate checking.

Environment: Lotus Notes R7, Lotus Script, LEI, HTML, DHTML, CSS, AJAX, JavaScript, Crystal Reports, Team Studio CIAO, SQL, PL/SQL, MS SQL Server and Oracle, Visio

Confidential

Senior Project Lead

Responsibilities:

• Project Coordination
• Requirements gathering, analysis, design, implementation and testing.
• Conduct client meeting to review functional specifications and deliverables.
• Create design documents, use cases and testing scripts.
• Involved overall Application Design and implementation.
• Design administration modules to create and manage different application lookup views and reports
• Used object oriented paradigm to build the application and business logic.
• Delivery in-charge for all UBOC Notes Applications.
• Worked on application enhancements and production support issues.

Environment: Lotus Notes R6.5, LEI, HTML/DHTML, CSS, JavaScript, PL/SQL and Oracle.

Confidential

Project Lead/Systems Analyst

Responsibilities:

• Module Lead involved in Application Design and implementation.
• Conduct client meeting to review functional specifications and deliverables.
• Create design documents, use cases and testing scripts.
• Low-level design for interface programs and Coding.
• Co-ordinate application deployment and roll-out using online deployment tool.
• Develop and assist the AD team in building the application modules.
• Review and Testing, Perform coding, testing and debugging code modules.
• Conduct unit testing of application modules and schedule integration testing.
• Co-ordinate with AD teams and DBA to move changes from DEV-UAT and UAT-PROD.

Environment: Lotus Notes R6/R5, HTML, JavaScript, CSS, PVCS, PL/SQL, Oracle 8.1.7