SUMMARY

• 7+ years overall experience involving analysis, design, development, Siebel Configuration, Siebel EAI, Siebel Order Management, Workflows, Configuration, Business Service and Scripting, Server Administration and Siebel Performance issues.
• Strong experience in Implementation, analysis, design and development of Siebel Call Center, Siebel eService, Siebel Service Wireless.
• Server Administration: Good knowledge in Siebel Server Administration activities like installation of dedicated & mobile client on Windows, database extract, user administration etc.
• Strong knowledge in Siebel Configuration, Business Service, Workflow & Scripting.
• Involved in the entire project life cycle (Requirement gathering, Design and Development).
• Strong experience in Telecomm domain.
• Working experience in Web Services, Dispatch Services, Data Maps and other Siebel EAI components.
• Experience in Siebel Testing.
• Extensive experience in Sanity, CIT (Component Integration Testing), Regression, CST Testing and E2E test support.
• In - depth understanding of Siebel Project Implementation Methodology, Best Practices in implementation and communication.
• Strong Knowledge in Customer Order Management and Product/Pricing Administration.
• Strong knowledge on vanilla Siebel BS for Order Management.
• Worked on entire Order Management Journey Development for a particular product. Have created VBC’s, applets, views and controls in applets.
• Worked on complicated Siebel workflows (Creation, Debugging and making changes to existing WF’s).
• Developed stubs using Jakarta Tomcat Server on testing environment which help to simulate responses coming from other Components to Siebel.
• Expertise in analyzing Siebel OM Log Files for debugging performance issues.
• Developed Siebel e scripts for very complicated business requirements.
• Work experience in Telecom domain.
• Sound knowledge on SDLC as well as STLC.
• Worked on agile delivery project.

TECHNICAL SKILLS

CRM: Siebel 8.0/7.8/7.7, Configuration, Scripting, EAI, Workflow Management, Siebel Order Management, Siebel Product Configuration.

Oracle Technologies: Oracle PL/SQL, SQL

Database: Oracle 10g/9i.

Other Tools: TOAD, Confidential Rational ClearCase, Confidential Rational ClearQuest, Oracle SQL Developer,HP QC.

Operating Systems: Windows 8/7/XP/2000/NT.

PROFESSIONAL EXPERIENCE

Confidential

Senior Siebel Developer and Onsite Coordinator

Responsibilities:

• Worked as an Onsite Coordinator and SME in Madrid, Spain.
• Worked as s Senior Siebel Developer/Designer.
• Worked as a Siebel Team Lead.
• At onsite I was involved in resolving critical defects on production environment.
• Worked as a product model designer at Onsite.
• Responsible for analyzing/implementing the CRs (Change Requests)
• Customize Business Layer and UI Layer.
• Interacted with the customer for quick defect resolution.
• Worked on complex Product Design POC’s at Onsite.
• Coordinated with the offshore team for defect resolution and requirement briefings.
• Conducted design walkthrough calls between onsite and offshore team.
• Reviewed technical designed documents for checking feasibility in Siebel.
• Prepared low level design documents for offshore team.
• Attended technical feasibility calls for new requirements.
• Lead a team of 20 people working on product modeling and designing.
• Handled critical delivery of entire release as a team lead.
• Responsible for grooming new team members.
• Developed an automated Business service which locks, edits and releases products from Siebel product admin screen.
• Worked on designing and developing automated creation of quote in Siebel OM by using RCOIS Business service.
• Worked on complex requirement of automatic quote creation on button click using RCOIS business service.
• Worked on resolution of UAT and e2e testing defects.
• Worked on RSTT vanilla business service.
• Worked on build of entire products by taking requirements from client.
• Worked extensively on Siebel Tools and Client Applications. Expertise in Siebel 7.8 tools and have worked in almost all Siebel Object configurations using tools.
• Completed several POCs (Proof Of Concept) for a number of complex business requirements those are not supported by SIEBEL as per the out-of-box
• Write Server side as well as Browser side Scripting
• Involved in dedicated and mobile client installation in the windows server.

Environment: Siebel Wireless Application (8.x), Siebel Tools (8.x), Oracle 10g, Toad, Windows.

Confidential

Senior Siebel Developer/Designer.

Responsibilities:

• Worked on the development of an entire journey in Order management in which I started from scratch and developed new views and applets based on VBC (Virtual business component). Wrote the code for VBC business service which called WF’s from scripts.
• Understanding customer requirements by going on socialization calls. I had provided estimates in terms of man-days for various L2C requirements from development perspective.
• Worked extensively on Siebel Tools and Client Applications. Expertise in Siebel 7.8 tools and have worked in almost all Siebel Object configurations using tools.
• Developed as per the Technical specifications, modified Business Objects and Business Components, Applets, Views and Screens.
• Responsible for analyzing the feasibility of the business requirements
• Completed several POCs (Proof Of Concept) for a number of complex business requirements those are not supported by SIEBEL as per the out-of-box
• Lead the Technical Design effort and suggested best suitable methods to meet the requirements.
• Database extraction for the new users.
• Configuring Business components, Business Objects, Joins, Links and Pick Lists as per Business requirements.
• Customized UI layer through changing defining controls and list columns in Applets using Siebel Tools for Sales Orders and Activities Modules.
• Customized Dynamic PickLists, Drilldowns and Toggling applets.
• Defect Closing.
• I am working in the performance analysis team and analyze the Siebel OM logs to rectify various performance issues.
• Configuration through Siebel Tools.
• Write Server side as well as Browser side Scripting
• Involved in dedicated and mobile client installation in the windows server.
• Database extraction for the new users.
• Administration Runtime Events: Responsible for supporting runtime event administration for invoking workflows, business service.
• Create Integration Object and integration Component.
• Create Workflow for different Inbound/Outbound interfaces.
• Created Calculated Fields, PickList (Static, Dynamic).
• Implementing Business logic through UserProp and eScript on all the objects
• Created data validation rule using DVM and RTE’s.
• Creating Workflows with making use of Business Services.
• Adding new columns in tables for Database extension.
• Adding of Views, Responsibilities, and LOV’s (List of Values).
• Writing Unit Test Plan. Perform Unit Testing.
• Defect fixing during integration testing and user acceptance testing phase.
• Worked on Siebel EAI as well.

Environment: Siebel Call Center Application (7.x), Siebel Tools (7.x), Oracle 9i, Toad, Windows.

Confidential

Siebel Developer and Test Analyst.

Responsibilities:

• Worked on Siebel EAI.
• Worked in the performance team. I need to analyze the SQL queries running in the background (Siebel data layer) and provide crucial inputs to improve application performance by changing the Siebel Business layer configuration. This is very critical and beneficial for the client.
• Reading the Design Specification and conducting meeting with Designers and business analysts to understand the Application feature and testing scope.
• Prepared the Work Request (Test Strategy & Test Plan) for system testing and CIT by knowing the E2E requirements and how they would affect my component (One Siebel).
• I was the SME for two products launched by BT. So I had to guide other team members to write test cases related to these products. I had also represented my component while CIT testing of these 2 newly launched products.
• Review and write Test cases for the new requirements during the CST phase and sending to design and BA teams for signoff.
• Prepare Test Environment Setup like setting up the data and changing the parameters in the Env for making it available for E2E testing.
• Performing Sanity Check by doing a round of sanity when new requirements were delivered by dev team each week.
• Represented the team in CIT testing and handled the entire environment for end to end testing alone.
• Have been involved in Component Integration testing and support with teams from various different companies on calls to rectify various issues in end to end testing.
• Interact with Client (BT Managers) directly to report daily progress, discuss deadlines & analyze Issues. I had to also update whether the upcoming deliveries will be on time or not. Had to provide update on the defects risen by E2E testing. I had to verify whether the defects raised by E2E testing teams raised were valid or not.
• Reporting the Status to Project Manager and Client every day.
• Supporting E2E testers to know their requirements. Had to make them aware of how the component functions.
• Have been involved in regression testing. I had knowledge of all the products in One Siebel and had done regression testing for all the products.
• Experience on Defect management tools like Confidential Rational ClearQuest and testing tool HP Quality Center (QC)

Environment: Siebel Call Center Application (7.x), Siebel Tools (7.x), Oracle 9i, Toad, Windows.