SUMMARY

• Around 8 years of progressive experience in IT industry with 5 years of inclusive experience in Salesforce.com CRM Development & Administration.
• Extensive experience in SFDC application Development, Administration, Data Migration, Integration and Deployment.
• Highly proficient in developing Salesforce applications using Apex Classes and Triggers, Visual Force Pages, SOQL, SOSL.
• Expertise in writing Visual Force Components in conjunction with JavaScript, HTML, CSS.
• Extensive working experience with integrated development environment like Eclipse IDE for creating, modifying and deploying Force.com applications.
• Strong experience in testing and developing applications in Sandbox environments and deploying application to Production environment using Force.com IDE.
• Extensive ability to write complex SOQL, SOSL queries using Workbench and Force.com Explorer.
• Good Knowledge onVeeva, Service Max, and Sales cloud.
• Strong Knowledge in Batch Apex, Schedule Apex, Testing Apex and Dynamic Apex.
• Expert in creating and managing Users, Profiles, Roles, Page Layouts, Validation rules, Record Types, Permission sets, Reports and Dashboards based on the SFDC application requirements.
• High Proficiency in creating custom objects, custom fields like Picklists, Formulae, Lookup Relationships and Master - Detail Relationships on the objects and creation of junction objects to establish connectivity among other objects as per the business entity relationships.
• Good Knowledge on Marketo Marketing Automation, Email Marketing, Lead Management, Pipeline Management, Case Management, Account Management, Forecasting and Campaign Management.
• Robust knowledge in Sales force automation, creating automated processes like Assignment rules, Auto-Response rules, Approval Processes, Workflow Rules and defining work flow actions like Field updates, Email alerts, and Tasks.
• Strong experience in creating public websites and applications that are directly integrated with your Salesforce.com organization using site.com.
• Extensive experience in managing multiple offshore teams, responsible for coordination between client and offshore teams.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Extensive
• Skillful in Data Migration using data load tools like Import Wizard, Data Loader and Workbench.
• Hands on experience in integrating the Web Services using SOAP API, REST API for extracting the data from external systems to display in the pages of Salesforce.com.
• Experienced with integration of AppExchange applications (Dupe catcher, Conga Composer, Apttus, Marketo)
• Expert in implementing Security Controls by defining sharing rules to provide shared access and by implementing object, field and record level permissions for different users at various levels of organization.
• Experience in technologies like Java, Oracle, SQL Server, HTML, CSS, Java Script/ Jquery, Ajax.
• A good team player with strong technical and interpersonal skills.
• Enthusiastic and always eager to get myself acquainted with the most recent and latest technologies.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Classes, Apex triggers, SOQL,SOSL, Workflows & Approvals, Reports & Dashboards, Apex Web Services, Custom Objects, Formulae, Validation Rules, Visual Force Components, S-Controls.

SFDC Tools: Eclipse, Force.com Eclipse IDE Plug-in, Workbench, Force.com Data Loader, Force.com Platform (Sandbox and Production).

Programming Languages: Apex, Java, J2EE (Servlet, JSP, HTML), C, C++

Methodologies: Agile(Scrum), Waterfall

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Web Technologies: HTML, XML, CSS, JavaScript, Ajax, WSDL, SOAP

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Salesforce.com Developer

Responsibilities:

• Worked as enhancement team member and performed the role of Salesforce.com Developer and Administrator in the organization.
• Involved in translating and documentation of business requirements into functional requirements.
• Created various Custom Objects, Fields, Validation Rules, Assignment Rules, escalation rules, case teams, Flows, Tabs, Record types and Page layouts as per the business requirements
• Involved in Marketo Marketing & Lead Management solution to help marketers acquire new customers more efficiently, improve sales effectiveness, and prove marketing’s contribution to revenue growth.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Developed Apex classes and Triggers, Batch Apex, Controllers, Extensions, Test Methods, Visual force pages using Force.com IDE based on the client-specific functionalities.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contract Management, Approvals and Workflow.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management
• Used sandbox environment for testing of application and deploying to production after testing.
• Configured security by working on Profiles, Permission sets, Organization Wide Defaults(OWDs), Sharing Rules and Field level security to specify access of objects, records and fields by different users.
• Configuring the relation between SFDC andService Max/Veeva as a development transection.
• Exported data from legacy system and imported into SFDC through Apex data loader
• Worked closely with business Coordination to resolve cases.
• Involved in building of the Customer Portal in the organization.
• Performed testing of Database functionality in new Salesforce.com Customer Database and Portals using SOSL and SOQL queries
• Created and used Email templates in HTML and Visualforce.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Involved in integration of salesforce with Zuora Platform for billing system thatkeeps track of subscription payments, invoices, pricing, product catalogs, and taxation.
• Usage of Drawloop’s document services to automatically create, manage and store documents from salesforce data. Usage of EchoSign to automate contract signing and processing directly from Salesforce.

Environment: Saleforce.com platform,, Apex Classes, Controller Classes, Triggers, Visualforce, Data Loader, ETL Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Informatica Cloud, Drawloop, EchoSign, Zuora, Force.com IDE.

Confidential, Washington, D.C.

Salesforce.com Developer/Administrator

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications and designing the solution by customizing various standard objects of Salesforce.com.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Designed various Web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed, and developed Apex Classes, Controllers, extensions and Apex Triggers for various functional needs in the application
• UsedVeevaCRM for Utilizing industry knowledge and expertise to focus client requests into industry leading solutions.
• Configure the Relationship between SFDC andService max
• Worked on Marketo marketing to provide rich functionality to marketers to automate and measure demand generation campaigns that generate more high-quality sales leads.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Data Migration from Siebel and excel sheets to Salesforce using Informatica middleware and Salesforce Apex Data Loader.
• Executes agile methodology to iterate and demonstrate evolving solutions across multipleVeevaproducts to meet project milestones, budget, and timelines.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used the sandbox environment for testing and migrated the code to the deployment instance after testing.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Configured security by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Force.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), HTML, Java Script, SOQL, SOSL, Force.com IDE, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

Confidential, Rock Island, IL

Salesforce.com Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC.
• In the service cloud environment, performed the role of Salesforce.com Developer and Administrator in the organization. Also participated in translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules.
• Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: SFDC, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential, Berkeley Heights, NJ

Salesforce.com Developer

Responsibilities:

• Lead Salesforce.com Developer on creating an E-Commerce Business App on the Salesforce platform in the most complex of environments to serve business partners.
• Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, Approval Processes for automated alerts, field updates, and Email Generation for business partners.
• Data Integration, Web Integration and Migration from SAP, Siebel and excel sheets, using Informatica middleware and Salesforce Apex Data Loader.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Created a robust Security Sharing Design, Profiles, Roles and Users with very strict caution that perfectly fit the E-Commerce Business App.
• Managed vendor partners and formulated optional solutions for integration.
• Configured Reports and Dashboards for various marketing and sales teams.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Wrote Triggers for custom validation process.
• Developed Visual Force pages using standard controllers, custom controllers in combination with controller extensions.
• Data Configuration for effective migration from Salesforce platform to Demandware.
• Provided on-going s to various marketing and sales teams on Salesforce.com.

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, Visual workflows, XML, .NET, HTML, RNT, App Exchange and Salesforce Chatter, Cast Iron, Siebel, SAP, Web Integration, Demandware, Informatica, MS Office, JavaScript, Visual Force Pages, Site.com.

Confidential

Java & J2EE Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script and JSF.
• Involved in the configuration, development, and deployment of EJBs and JSPs & Servlets in Web logic test environment.
• Used to write logics as per business requirements.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: JAVA, Java Scripts, HTML, JUNIT, Web Logic, Tomcat 4.x, Oracle 8i.

Confidential

Java & J2EE Developer

Responsibilities:

• Database schema design development and coding of DDL & DML statements, functions.
• Responsible for designing, coding and developed the application in J2EE using MVC architecture.
• Developed Business components using JavaBeans and database connections using JDBC.
• Configure application flow, controlling logic and navigation.
• Designed and developed base classes, framework classes and re-usable components.
• Designed web pages using JSP, HTML.
• Validations for the Client Side were done using JavaScript.
• Performance tuning, debugging issues in testing and deployment phases.

Environment: JAVA2, Servlets, JDBC, HTML, JAVA Beans, Spring Framework, Apache Tomcat, JSP, Oracle 8, Oracle 9i Lite.