SUMMARY

• Over 6 years of IT experience with above 3 years experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes Administration, Configuration, implementing and support experience with Salesforce.com platform
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment
• Experienced with Salesforce Service Cloud and ETL tools Experience with Agile Development methodology.
• Good understanding of Project life cycle and Development methodologies.

TECHNICAL SKILLS

Salesforce.com: Salesforce.com configurations like Workflow Rules, Record Type, Role Hierarchy Validation, Quotes, Formulae, Custom objects, Page Layouts. Apex Classes, Apex Trigger, Visual Force, Force.com Web Services API, SOAP, REST

Salesforce tools: SFDC plug-in for Eclipse, Force.com IDE, Apex migration tool, Apex Explorer, Data Loader

Languages: C#, C++, JavaScript, Apex

Web Development: HTML, CSS, Visual force, Asp.Net, XML

Operating Systems: Windows 9X, XP, Vista, 7, OS X (Mac) and Linux

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

SalesForce Administrator/Developer

Responsibilities:

• Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.
• Designed and configured the various Roles, Profiles and Sharing Rules to entire DigitalGlobe Salesforce Organization.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on Opportunity Page Layout Enhancements.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Created and deployed Several Reports using salesforce.com platform.
• Performed functions like periodic data cleaning and administered custom objects, workflow, and campaign management.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Coordinated development activity with Offshore Team.
• Experienced working with salesforce.com with Workbench, ANT Force.com Plug-in environments

Confidential, Boston, MA

Salesforce Administrator/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created various Batch jobs and time based workflows to update the data regularly.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API and WebSphere Cast iron.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources withthe support of Salesforce CRM.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
• Provided user support and bug fixing activities as per the SLA.
• Actively involved in most critical phase of the project, in the development and support areas.
• Instrumental in performance tuning of programs during the post Deployment and Deployment period.
• Co-ordinated and worked with offshore team and other client teams to resolve production issues
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Technologies: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Confidential, Pittsburgh, PA

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Supported around 1000 users in the implementation of the Service cloud and salescloud.
• Developed Visualforce pages, controllers for goal setting and performance evaluation
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP Web services and also Informatica Web services.
• Developed integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Work with end users and other client stakeholders to resolve production issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team

Technologies: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, Westminster, CO

Salesforce Administrator/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,Workflow Rules, Auto-Response Rules, Page layouts,Components, Visual Force Pages to suit to the needs of the application
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Written Apex Test classes to Unit test Apex classes and also User Acceptance Testing before moving to Production.
• Managed Operational requests and trouble shoot issues, working with diverse groups.
• Created and maintained the documentation for Design, Migration and Integration.
• Good experience in deploying applications from Sandbox to Production.

Technologies: Saleforce.com platform, Force.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

.Net Developer

Responsibilities:

• Analysis of the specifications provided by the clients.
• Involved in requirement gathering, functional and technical specification.
• Used N-tier architecture for presentation layer, Business and Data Access Layers using C#.
• Coding and debugging using ASP.NET and C#.
• Developed web forms using ASP.NET server controls and validated client side using Java Script.
• Used ADO.NET objects such as DataAdapter, DataReader and Dataset for consistent data access.
• Writing Database routines, stored procedures and fixing up standard specifications.
• Testing using Nunit testing.
• Creating reports using the Crystal Report for the report needed by Middle Office, Back Office users.
• Identified researched, investigated, analyzed, defined and documented business processes.
• Involved in enhancing the business layer to provide more interfaces and functions needed for the system.
• Used a hybrid of waterfall and incremental model as the SDLC.

Environment: .NET Framework 2.0, ASP.NET, Web Services, SOAP Messages, C#. NET, Visual Studio .NET 2005, JavaScript, IIS, HTML, Crystal Reports, SQL Server 2005.

Confidential

.Net Developer

Responsibilities:

• Analyzing the specifications provided by the clients.
• Involved in requirement gathering, functional and technical specification.
• Used N-tier architecture for presentation layer, Business and Data Access Layers using C#.
• Coding and debugging using ASP.NET and C#.
• Developed the web forms using ASP.NET Server controls and Performed validation on the client side using JavaScript and Validation Controls.
• For consistent data access used ADO.NET objects such as Data Reader and Data Set.
• Used Stored Procedures, Database routines for fixing up the standard Specifications.
• Testing using N-unit.
• Creating reports using the Crystal Report for the report needed by Middle Office, Back Office users.
• Identified researched, investigated, analyzed, defined and documented business processes.
• Involved in enhancing the business layer to provide more interfaces and functions needed for the system.
• Used a hybrid of Waterfall and Incremental model as the Software Development Life Cycle.

Environment: Visual Studio 2005, C#, ASP.NET, ADO.NET, .NET Framework 3.0, HTML, DHTML, CSS, Web Forms, JavaScript, Microsoft, XML, Web Services, IIS, SQL Server 2005, N-Unit, VSS, Crystal Reports 9.