SUMMARY

• 7 years of experience with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels ofSoftware Application Development with 4+ years of strong experience in Salesforce.com (SFDC) as Developer/Admin and 3+ years of experience with Microsoft .Netand Web applications.
• In - depth understanding of CRM business processes like Campaign management, Lead Management, Order Management, Account Management, Case Management and merging managment.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visualforce and integration tools like Apex Data Loader etc.
• Proficient in designing of custom objects,custom components, custom fields, role based page layouts, custom Tabs, design of Visualforce Pages, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Knowledge of SFDC standard data structures and in-depth knowledge of Force.com platform.
• Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
• Extensive experience in creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Decent development experience with Apex Language, Apex Trigger, Apex Classes, Web services API and REST API for implementing web services in the application for access to data from different users.
• Experience with tools like Force.com Explorer, Force.com Migration and Force.com Excel connector.
• Experience in working with both Force.com IDE and Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in wide range of languages and technologies such as Apex, Visualforce, ASP.Net, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Strong knowledge of different development architectures used for web development and cloud computing - single-tier, 3-tier and MVCarchitecture.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experience working in different SD environments as Agile.
• Expertise in design and development of single and multi-tiered web based applications using C# and ASP.Net with extensive use of AJAX, XML, Java Script etc.
• Experience in developing and using web services using Microsoft ASP.Net technology.
• Experience with IDE tools and Editors: Eclipse, Force.com Eclipse IDE Plug-in, Visual Studio 2003/2008, Visual Web Developer 2010, Emacs, Notepad++, nano (Linux).
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Expertise in testing Client/Server, GUI applications and Internet/Intranet based business applications including development and implementation of test plans, test cases and test scripts, system development life cycle.
• Experience performing Document Reviews and Cognitive Walkthroughs for new and modified programs along with the ability to perform usability tests according to principles of HCI ( Human Computer Interactions).
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, REST API, Workflow & Approvals, Case Management Custom Objects, Dashboards, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages & Technologies: Apex, C,C++,C#,ASP.Net, ADO.Net, Java(J2SE), SQL, Java Script, HTML, XML, DOM, CSS, AJAX, Heritix, Apache Lucene

Scripting Languages: Java Script, Python

IDEs and Editors: Eclipse, Visual Studio 2008/2003, Emacs, Notepad++

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server, Linux

Databases: SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, New York City, NY

Salesforce Developer

Responsibilities:

• Worked as a developer and architect for the Customer Support integration application.
• Worked in Agile development environment.
• Worked on Salesforce.com standard objects like Accounts, Contacts and Cases.
• Developed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Visualforce Pages and components according to requirement.
• Worked on the development of Apex Classes, Controller Classes, extensions and Apex Triggers according to requirements in the PRD.
• Developed extension controller to handle API calls to external Ruby server.
• Developed custom controller to implement business logic for the application.
• Designed Visualforce pages for Loan Applications, Customer History and Dashboard tabs.
• Developed modal pop ups containing Visualforce forms using YUI library.
• Developed Apex REST API functions to expose some business logic to external ruby application.
• Used JSONParser and JSONObject class to handle JSON response and send back JSON responses to external calls.
• Used OAuth 2.0 to authorize external calls to Salesforce Apex REST API.
• Added custom fields to objects to hold data coming from ruby server.
• Changed page layouts for Accounts and Cases depending upon the customizations and requirements.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated AppExchange application Five9 for call center support.
• Used SOQL to make queries to standard objects with consideration to governor limits.
• Used both browser development environment and Force.com IDE Plug-in using Eclipse for developing controllers and designing pages.
• Worked on enormous number of change requests from Business Analyst.
• Modified the code when necessary to take care of governor limits when making external API calls.
• Created profiles and set permissions based on requirements.
• Participated in the support sessions provided by the Salesforce team dealing with OAuth configuration.

Environment: Confidential platform, Apex Language, Visualforce Pages, Eclipse IDE, Force.com, Controllers, Visualforce Pages, Data Loader, Workflows, REST Apex API, YUI, JSON, OAuth 2.0, SOQL, Triggers, Custom Objects, Custom Tabs.

Confidential, Albuquerque, NM

Salesforce Consultant

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (newscreens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Createdpick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formulafields.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns.
• Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated AppExchange applications likeCase History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on doing making minor enhancements to SFDC application required by business users from time to time.
• Created new sandboxes and deployed Components and Data from one environment to another and Managed sandbox refreshes and release testing
• Created workflows and field updates.
• Participated in the sessions provided by the Salesforce team.

Environment: Confidential platform, Apex Language, Visualforce Pages, Eclipse IDE, Force.com, Controllers, Visualforce Pages, Data Loader, Workflows, Triggers. Custom Objects, Custom Tabs, Email Services.

Confidential, Chicago, IL

Salesforce developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with Salesforce.com team while implementing the solutions for the requirements.
• DevelopedVisual Pagesto include extra functionality and wrote Apex Classesto provide functionality to the visual pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs,Approval Processes and Auto-Response Rules for automating business logic.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Implemented application from the Force.com AppExchange directory, to easily execute and automate marketing campaigns from within Salesforce CRM.
• Implemented data security features with secure hardware tokens to create a failsafe login authentication process.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for among different business users groups and business centers.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Windows XP, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox, HTML, Java Script, CSS, WSDL, AJAX.

Confidential, Herndon, VA

Salesforce developer/Administrator

Responsibilities:

• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Created custom objects, Fields, Triggers, workflows and validation rules to manage information on products, orders, and vendors.
• Generated Visualforce pages utilizing custom controllers in combination with controller extensions to facilitate order entry and returns.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Involved in client management, security & access management, workflow set-up, importing and exporting data from Excel, Flat files other database applications, data cleaning, marketing campaign integration, analyze and install apps using Force.com AppExchange.
• Constructed custom reports and dashboards to track sales and other key metrics.
• Assisted project managers in determining next phases of the project.
• Integrated Salesforce instances with APIs and SFDC.
• Involved in setting up roles, profiles, accounts and field level securities in Salesforce.com.
• Used Apex Web Services APIs, Apex Metadata APIs, and Apex AJAX Toolkit APIs.
• Created custom buttons and links with Apex, defining the Web Service method and then call it using Ajax Tool Kit in a button using the JavaScript events.
• Provided connectivity to both the source and the target, wrote transformation logic, debugging, reporting, and future maintenance of the integration and the related metadata.
• Load data to and extract data from various data sources using data loader.
• Deployed the application using the Force.com IDE.
• Worked with data architects and business analysts to design processes.
• Developed enhancement reports and modified existing Salesforce.com reports using Apex code.
• Add accounts, contacts, opportunities, leads, dashboard forecasts, campaigns, and cases.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Set up and customize Fields, Page Layouts, Pick List, Objects, Templates and Images Integrate Apex applications and utilize Data Loader for data migration and Data Trim for cleaning.
• Completed web integration set up and customized any necessary templates requested.

Environment: Confidential platform, Visualforce, Force.com IDE, Force.com API, Apex Data Loader, Apex Explorer, JavaScript, Apex.

Confidential

.Net Developer

Responsibilities:

• Interacted with business users for requirements and developed the Use Cases & mockups for the approval for implementation.
• Developed user interface usingHTML, CSS and Java Script.
• Used CSS and master pages to provide a uniform style to all web pages across the application.
• Developed the business logic layer using C#.
• Used Validation control for implementing forms validations.
• Used Update Control to implement faster partial refreshing of web pages.
• Built various user controls as reusable components using C#, and incorporated them in application.
• Designed application architecture leveraging .NET Framework and utilizing Microsoft Practices.
• Involved in the development of Business Logic Layer, Data Access layer and Presentation Layer using ASP.NETand C# as development language.
• Designed database layer to connect, retrieve and to manipulate database information through ADO.NET, with transactions and stored procedures.
• Extensively worked on Dreamweaver, and client side technologies like Java Script, CSS, and AJAX beta.
• Developed and used assemblies to implement the business logic in the web application.
• Designed database (Tables, Views, Transactions, Stored Procedures, and Triggers) and retrieved data using ADO.NET andSQL from MS-SQL Server 2000.
• Created components for interaction between the database layer and business layer and also between business layer and the presentation layer.
• Used ADO.NET objects as data adapter and data sets.
• Used Server controls as Form View and Grid View.
• Supporting the applications for issues in all the release cycles and in production.
• Coordinating and exchanging views and ideas with various team members and client during the development process.

Environment: .NET Framework, ASP.NET, MS Visual Studio 2003, MS SQL Server, ADO.NET, C#, AJAX, HTML, XML, CSS and Dreamweaver.

Confidential

.Net Developer

Responsibilities:

• In addition to the application development, Involved with requirements gathering, specifications authoring, task prioritizing, authoring, and manual writing.
• Built on a custom framework using C#, Web Services, ASP.NETand MS SQL Server 2000.
• Used ADO.NET to connectSQL Server Database to retrieve and update data.
• Extensively used ADO.NET controls such as Data Set, Data View.
• Designed and developed custom .NET components and user controls using ASP.NET and C#.
• Extensively used Server Controls as Form View, Grid View with complex implementation as Grid Views embedded within other Grid Views.
• Built an application with ASP.NET, using a complex back-end involving SQL Server, XML databases.
• Wrote stored procedures and Triggers to implement the Data Access layer.
• Developed Graphical User Interface (GUI) for various web forms.
• Involved in developing web-based application pages using HTML, XML, JavaScriptand CSS.
• Used Master Pages and CSS to provide a uniform look and menu to the whole web application.
• Used XML to develop menu to be used in the Master Pages.
• Used Validation control for front end validation of forms on the presentation layer.
• Developed data access layer including business classes, which is responsible for storage, retrieval and database connection utilizingADO.NET, SQL Server.
• Implemented security of the application usingForms Authentication.
• Interacted with users to explain the usage of developed processes.
• Implemented role based security on a user's role.
• Designed and developed the SQL Server database schema.
• Implemented SOAP based Web Services to provider some functionalities for the third party clients.
• Performed usability tests on the application.

Environment: .NET Framework, ASP.NET, C#, ADO.NETVisual Studio .NET 2003, Microsoft SQL Server, CSS, HTML, XML, XSLT, XPATH, JavaScript, Web Services, SOAP, Web Pages.

Confidential

.Net Developer

Responsibilities:

• Involved in gathering therequirementsfrom client.
• Involved developing GUI using ASP.Net Web forms.
• Used ASP.Net validation control for the server & client side validation.
• Used Ajax update controller to implement partial refreshing.
• Developed Business Logic components in middle tier using C#.
• Developed reusable and optimized .Net components using C#.
• Created Stored Procedures, Triggers and Functions for the data manipulation in SQL server.
• Created complex business components in C#.Net using .Net Class Library assemblies.
• Designed complex User Interface (UI) screens, modifying existing screens to use AJAX framework.
• Extensively usedADO.NET objects such as Data Adapter, Data Reader.
• Involved in developing the client side scripting files usingJavaScriptfor dynamic actions as well as validations to be performed at the client-side apart from standard .Net validation controls.
• Used Dataset, Data Tables, Data Adapter, Data Reader and other ADO.Net connectivity controls.
• Extensively performed data binding to bind various server controls to the data from database. List controls like repeater controls, data list controls and data grid controls was used in displaying rows of data in a customized template format.
• Implemented browser UI functionality using HTML, CSS and AJAX.
• Used ASP.Netserver controls like Grid View, Form View as a part of user interface and for data display.
• Used ASP.Net Master Pages that were common throughout the application and content pages.
• Used Cascading Style Sheets (CSS) to attain uniformity of all web pages, Action script as scripting language.
• Participated in various Client meetings with the team and to discuss improvements/amendments in the development of the section.

Environment: .NET Framework, ASP.NET, C#, Visual Studio .Net, Microsoft SQL Server, CSS, HTML, JavaScript, Web Pages.