SUMMARY:

• 7+ years of IT experience as Salesforce Developer in Analysis, Design and Development of various CRM & Web - based applications which includes 5+ years of experience as Confidential consultant with proficiency as Developer & Administrator and 2+ years of experience as a Java Developer.
• Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Experience working with Force.com IDE and Confidential Sandbox environments.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experienced in implementing Visual force pages, S-control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Implemented Security setting across the organization using Roles, Sharing settings, Profiles and Permission sets.
• Preparing System test plans and System test design documents.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C#, C++, and web technologies like HTML.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experienced with Microsoft SQL Server, SQL & PL/SQL databases.
• Good experience with SQL, HTML, XML, CSS and JavaScript, Angular JS.
• Interacted with Customers for requirement gathering and effective analysis.

TECHNICAL SKILLS:

SalesForce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Other Programming Languages: C, Apex, Java

Web Tools: HTML, CSS, AJAX, XML, JavaScript, Angular JS

Other Tools: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Salesforce Developer/Admin

Responsibilities:

• Used Sales Force Automation for Sales Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Confidential reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in data mapping and migration of data from legacy systems to Confidential Objects and fields.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Experience with maintain user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data.

Environment: Confidential Platform, Confidential Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, Confidential sandbox.

Confidential, Minneapolis, MN

Salesforce Developer / Admin

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL.
• Provided ongoing Confidential maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Confidential platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential, Dallas, TX

Salesforce CRM Developer / Administrator

Responsibilities:

• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Confidential .
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Confidential and Force.com platform.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Worked on SalesForce Integration using Informatica cloud including setting up SalesForce related objects on the Informatica cloud.
• Worked on enabling notifications and getting s for SSL web services, creating user groups and read only groups on Informatica cloud.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Performed the roles of Confidential Administrator / Implementer in the organization.
• Customized tabs for different business users groups and business centers and facilitated to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Confidential platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential, Wilmington, DE

Salesforce Admin / Developer

Responsibilities:

• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented the Marketing process to remove dupe contacts, Leads, Auto Merge Leads, Contacts if already exists.
• Created custom objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created the Workflows for automated lead routing, lead escalation.
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed Users, hierarchical Roles, Profiles, Security controls.
• Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into SFDC.
• Designing, Implementing and deploying the Custom objects, Page layouts, Visualforce pages using HTML, CSS, Angular JS.
• Testing and migrated the code to the Deployment instance after testing.
• Created Workflow rules to automate the business process and to send automated Email alerts.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto reports.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, Web Services API, DupeBlocker, CRM Fusion, Force.com Explorer, Google docs, Gliffy tool (flow charts)

Confidential, Cupertino, CA

Salesforce Developer / Admin

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom Objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Worked on various Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns and designed the solutions for business and technical requirements by customizing various standard and custom objects.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit to the needs of the application.
• Migrated code from Sandboxes to Production.
• Implemented Security and Sharing Rules at Object, Fields, and Record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Customized Page Layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Confidential objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Sales cloud, Windows XP, Force.com Platform, Salesforce Enterprise Edition, Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Confidential Sandbox, Email Services, ANT tool.

Confidential, Carrollton, TX

Salesforce CRM Analyst / Jr. Developer

Responsibilities:

• Installed and developed company's first SalesforceCRMsystem, integrated with NetSuite and Birst BI dataware house.
• Updated and repaired outdated SQL database.Continually developed new Salesforce applications to accommodate growing sales department.
• Assisted the administrator in troubleshooting and solving problems.
• Helped to create new Salesforce applications for a variety of B2B and B2C sales projectsand business automation processes.
• Maintained SQL database and worked to integrate database with Salesforce applications
• Responsible for successfully designing, implementing and integrating various internal business needs intoSalesforce.com (SFDC), through effectively leveraging data and resources from various existing external and internal platforms.
• Work collaboratively with other groups and departments to ensure that implemented solutions are implementedwithin agreed upon time-line and Service Level Agreements (SLAs) Customize Confidential to build a complex set of functionality to support business processes for sales, marketing, service, operation, support etc.
• Implement of best practices for analysis, design and development on Salesforce platform.
• Provide user program on new functionality. Ability to juggle multiple priorities simultaneously and take initiative.
• Design, implement, monitor, and govern SLAs as it relates to business stakeholders, customers, and executiveleadership.
• Act as the primary contact and provide viableoptions from Salesforce platform.

Environment: Salesforce Platform - Enterprise edition,175 users (Sales, Service and Marketing cloud), SQL Server, TOAD, HTML, CSS