SUMMARY

• Over 7 years of experience in IT with 4 years of Experience in salesforce.com (SFDC) as developer/administrator and 3 year of experience using java technologies.
• Experience in all phases of software development life cycle (SDLC), Quality management systems and project life cycle processes.
• Highly skilled in salesforce.com (SFDC) development and implementation.
• Working experience on Both Sales cloud and Service Cloud.
• Developed mobile applications inside Salesforce1.
• Experienced in salesforce.com Apex classes, apex triggers, visual force. Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions.
• Working experience on Web services on REST and SOAP API’s.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Designed junction objects and implemented various advanced fields like picklist, Controller/dependent picklist, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Expertise in maintaining the Functional areas of Data Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands - on experience with development tools like Force.com IDE, Eclipse, Force.com Explorer and Data Loader.
• Use of Data Loader, Import wizard and Batch apex for Data Migration
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Using JQuery developing the Visual Force pages.
• ETL testing and Test Data management using various database for testing mainframe, banking, financial and data ware house applications.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Use of Out of Box Applications and Features.
• Having good experience with user Roles, Role hierarchies, Profiles, Permission sets and sharing settings to ensure that the protected data is available only to the authorized users.
• Experienced in JAVA/J2EE technologies and SQL.
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, spring, JDBC.
• Experienced in scripting languages like HTML, XML, CSS and Java Script.
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, SOQL, SOSL, Dashboards, Force.com IDE, and Eclipse.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Foorce.com Platform.

Languages: APEX,SQL, PL/SQL, T-SQL, C, C++, JavaScript, Java

Database: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL,RDBMS

Web technologies: Web Services, HTML, DHTML, XML, AJAX, Java script.

Operating systems: Windows 8, XP, Vista, 7, OS X (Mac) and Linux

PROFESSIONAL EXPERIENCE

Confidential - Raleigh, NC

Senior Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks.
• Developed variousApex classes andApex Triggersfor different functional requirement.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Assignment Rules, Approval Processesand Auto-Responsefor automating business logic.
• Created Visualforce pages, and usedCascading Style Sheets(CSS)and JavaScript for creating effects for different page layout.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• EnabledChatterfor the Organization and to effectively communicate with the users in the Organization.
• Extracted and cleanse data usingData Loader.
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided trainingto business user’sabout the system.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential - Houston, TX

Senior Salesforce Consultant

Responsibilities:

• Design and draft solutions to the Sysco360 sales support for field level activities.
• Involving in solution brainstorm sessions and workshops with Sysco Field Business users.
• Created various custom logics on Activity based Opportunities.
• Devised a Solution to report on all the war room accounts activity feed.
• Solutions to devise a survey to send out from Sales force to users with customer requests.
• Designed Salesforce 1 Mobile guided Selling process for the ground staff to be able to easily cope with their daily activities.
• Implemented Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Developed custom reports which handles large set of data using Visualforce, HTML, CSS, JavaScript, AJAX, jQuery, Apex, SOQL.
• Developed Apex Triggers to perform operations on Tasks and other standard objects in Salesforce.
• Developed Apex test classes for the Apex Triggers & Controllers and used Change Sets to deploy the components to production environment.
• Created and customized various joined and custom Reports & Dashboards based on the business requirements.
• Implemented Tableau Desktop & Birst for sales analytics and integrated them in Salesforce using Force.com Canvas.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plug-in, Tableau (Desktop & Server).

Confidential - Salt Lake City, UT

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API.
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Developed Visual force pages, controllers for goal setting and performance evaluation.
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP Web services and also Informatics Web services.
• Developed integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Work with end users and other client stakeholders to resolve production issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential

Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Exposure to Agile methodologies through SCRUM.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Create complex workflows and Approval processes.
• Worked in Data Migration from Legacy Applications to Sales Force Using Data Loader Utility.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on test classes to achieve deployment at 90%.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, WebLogic, JavaScript, Oracle, HTML, XML, Windows XP.

Confidential

Java Developer

Responsibilities:

• Identified the Business Requirements of the project.
• Involved in preparing the Detailed Design document for the project.
• Developed UI using JSP, Tiles, Java Script, and CSS.
• Developed the application using Struts framework..
• Used JDBC to connect to the database.
• Involved in Unit testing, System Testing and writing test cases.
• Design Database tables and Wrote SQL queries and stored procedures
• MySql Server administration
• Apache Tomcat server administration.

Environment: Java, JSP Struts 1.1, JDBC, J2EE, Apache Tomcat 5, HTML, JavaScript and MySQL