SUMMARY

• 7 plus years of IT experience in application design, customization, development, Web based application using Java/ J2EE Technologies with 4+ years of experience in SalesForce.com Platform as a developer and administrator.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in Administration, Implementation, support, and Configuration experience with Salesforce.com platform. Experienced in developing and administrating projects on Salesforce platform.
• Experience in SFDC related technologies such as Visual Force, Apex.
• Conducted technical process reviews, technical UAT’s, and worked in partnership with the business consultants.
• Analyze data quality requirements, define data quality plan and execute.
• Designed and developed customer solutions in Apex, D/HTML, Visualforce, CSS, JavaScript, DOJO, AJAX, and other technologies.
• Hands on experience in writing queries using SOSL and SOQL in Apex Classes and Triggers.
• Sound experience in working all three aspects of Visual Workflows like flow design, flow management, and runtime. Experience in integrating Salesforce using SOAP and Rest API.
• Strong experience in development and customizations of Salesforce.com applications using Visual Force, Apex classes, Apex triggers, Page Layouts, Workflows, Sharing Rules, S - Controls and migration tools.
• Extensive experience in developing APEX classes, Triggers, Visual force pages, Controllers, writing Workflows, and Force.com API.
• Implemented the Salesforce.com applications using Agile SCRUM technique that involves the iterative development methodology.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Experience in migration applications from Sandbox to Production using Force.com Migration Tools like Force.com IDE and CRM UI.
• Extracted data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica.
• Experienced in integration and data migration using Informatica Cloud and Data loader.
• Extensive experience in creating approval processes, workflows, validation rules and sharing & security rules.
• Used Eclipse IDE for development environment and configured eclipse plug-in for Spring Framework and Struts.
• Experience in working with Databases like Oracle, Microsoft SQL Server 2005/2008/R2 and MySQL.
• Experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles.
• Self-motivated, able to work independently and can effectively interact with customers to stay focused on their objectives.
• Adaptable to variable schedules, requirements and able to manage commitments across multiple projects
• Enthusiastic, Project oriented, and Flexible team player with excellent analytical skills to develop creative solutions for challenging client needs.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Data Loader, Apex Triggers,Workflows, Batch Apex, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Force.com IDE

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Databases: MySQL, SQL Server 2000/2005/2008/ R2, Oracle 9i, 10g

Operating Systems: UNIX, Windows 95/98/2000/XP/2003

Languages: C, C++, Java/J2EE, Servlets

App/Web Servers: Apache, Tomcat, Web logic, Web sphere

ETL Tools: SQL Server Integration Services (SSIS), SQL Server ReportingServices (SSRS), Informatica

PROFESSIONAL EXPERIENCE

Confidential, MA

Sr. Salesforce.com Developer

Responsibilities:

• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, e.tc.
• Developed conceptual data requirements, technical feasibility/alternatives and determine operating requirements from Salesforce.com application’s perspective.
• Worked in the development and post implementation support of SFDC - CDH integration of Accounts and Contacts using Oracle Fusion Middleware.
• Worked closely on interfacing SFDC with Oracle R12 modules such as HCM and UWQ using SOAP web services via Oracle Fusion Middleware.
• Implemented Chatter and developed custom Swarm process on cases for the users to receive notifications when the swarm process is initiated.
• Implemented Chatter Desktop and Chatter Mobile applications.
• Implemented Apptus for contract management.
• Worked on Salesforce services like Data.com, Live Agent.
• Installed the salesforce applications packages like Marketo, Five9, and Dupeblocker.
• Constructed new sandbox Plan and assembled all the Requirements for Project.
• Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, Cruise Control, and Change Sets.
• Created Time Based Workflow Rules, Case Assignment Rules, and Escalation rules, Validation Rules and configured on demand Email2Case, Reports, Dashboards.
• Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation.
• Created more than 200 Queues in all the phases of SDLC using Automated tool Imacros.
• Worked on Various service cloud items like Migration of Cases from Legacy System Crmod to Salesforce, Migration of Knowledge Articles to Salesforce using S2K tool recommended by Salesforce.com
• Configured and maintained field visibility permissions on the article display templates for internal, partner, customer and public knowledge base portals.
• Gave profile permissions and knowledge user licenses for all the users and support specific profiles.
• Created Custom Article Display Templates using Visualforce page, Apex Classes for different article types.
• Developed Logic to capture and store feedback on Articles.
• Worked on custom page using Visualforce page, JavaScript, CSS to capture users’ comments which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages to fulfill various business requirements.
• Created VisualForce pages for customer portal which will override the standard customer portal.
• Integrated GSA Search tool with Salesforce which indexes Sharepoint and other databases with in the Organizations.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Implemented bi-directional Interface with Oracle CDH via Fusion Middle ware using SOAP API.
• Implemented SSO from Salesforce to Oracle CDH.
• Migrated users from one of the Spoke System called HCM (Human Capital Management) to Salesforce.
• Worked on Post Go-Live Service desk Tickets.

Environment: SaleForce.com platform, JavaScript, HTML, Apex, CSS,AJAX, VisualForce, Apex Explorer, SOQL, Triggers, Snapshot, Apex Data Loader, Migration Tool, Workbench, InformaticaOnDemand, Custom Objects, Custom Tabs, Workflow and Approvals and Eclipse 3.4.

Confidential, Redwood City, California

Sr.Salesforce.com Developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (newscreens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Dataloeader.IO, Jitter bit data Loader and Informatica on Demand.
• Proficient in Deployments of code and configurations and between different Salesforce instances using Change sets, Force.com IDE and Force.com Migration tool.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Installed Apptus for better contract management in internal salesforce
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on doing making minor enhancements to SFDC application required by business users from time to time.
• Created new sandboxes and deployed Components and Data from one environment to another and Managed sandbox refreshes and release testing
• Created workflows and field updates.
• Participated in the sessions provided by the Salesforce team.

Environment: Force.com platform, Apex Language, Visualforce Pages, Eclipse IDE, Force.com, Controllers, Visualforce Pages, Data Loader, Workflows, Triggers. Custom Objects, Custom Tabs, Email Services.

Confidential, Papillion, NE

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Created custom objects, Fields, Triggers, workflows and validation rules to manage information on Products, orders, and vendors.
• Generated Visualforce pages utilizing custom controllers in combination with controller extensions to facilitate order entry and returns.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Involved in client management, security & access management, workflow set-up, importing and exporting data from Excel, Flat files other database applications, data cleaning, marketing campaign integration, analyze and install apps using Force.com AppExchange.
• Constructed custom reports and dashboards to track sales and other key metrics.
• Assisting project managers in determining next phases of the project.
• Integrated Salesforce instances with APIs and SFDC.
• Setup roles, profiles, accounts and field level securities in Salesforce.com.
• Provided connectivity to both the source and the target, wrote transformation logic, debugging, reporting, and future maintenance of the integration and the related metadata.
• Load data to and extract data from various data sources using data loader.
• Deployed the application using the Force.com IDE.
• Worked with data architects and business analysts to design processes.
• Developed enhancement reports and modified existing Salesforce.com reports using Apex code.
• Add accounts, contacts, opportunities, leads, dashboard forecasts, campaigns, and cases.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Set up and customize Fields, Page Layouts, Pick List, Objects, Templates and Images Integrate Apex applications and utilize Data Loader for data migration and Data Trim for cleaning.
• Completed web integration set up and customized any necessary templates requested.

Environment: Saleforce.com platform, Visualforce, Force.com IDE, Force.com API, Apex Data Loader, Apex Explorer, JavaScript, Apex.

Confidential

JAVA/J2EE Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Having the ownership of the total use cases and implemented the agile methodologies.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Wrote PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Prepared High level design document and UML class diagrams by interpreting customer provided functional requirements.
• Used JSP, HTML, DTHML, CSS (cascading Style Sheets), and AJAX to develop User Interface components of Site Manger and ePublish templates.
• Designed and implemented the Hibernate Domain Model and wrote hibernate queries to manipulate data in database.
• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements.
• Wrote Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Worked on the enhancements for the existing pages using servlet, JDBC technologies with MS SQL server as the back end. The pages were developed using HTML, Velocity and java script for client side validation.
• Configured Data sources in Web Sphere Application Server and wrote UNIX shell, Perl scripting for deployment process in AIX systems.
• Developed the Loan approval using credit rating from partner banks module.
• Developed presentation tire using HTML, JSP, Java Script, and JSF.
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.

Environment: Java, JDBC, Java Script, HTML, Oracle, J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT2.0), JavaScript, Ant1.7.x, Putty, JQuery, TOAD, Hibernate, AJAX, Junit4.x, Windows XP.