SUMMARY

• Over 9 years of experience in the IT industry including 5+ years of experience with SalesForce Administration on the Force.com platform.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis,agile,functional design, implementation and enhancement of projects in Sales Force.com
• Experience in developing Salesforce CRM App Exchange applications, Service Cloud and Sales Cloud Functionalities and also good in configuring and administrating Salesforce CRM environment.
• Experience in using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Rolesand resource monitoring at different hierarchical level of Organization
• Skilled in customizing standard objects like Accounts, leads, Opportunities, Cases and Campaigns as needed.
• Expertise in Salesforce Data Validation, Sales, Marketing, Customer Serviceand Support Administration
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Strong knowledge in customized Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Informatica On Demand and Cast Iron.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers),Visual forcepages, Custom tabs, Custom Objects, S - Controls, Reports, Analytical Snapshots and Dashboards.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Involved in project to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Working with user group for requirement gathering throughout the planning and implementation.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and deployed several reports usingSalesforce.com platform.
• Experienced in using Excel to create Pivot tables, Vlookup functions and accessing multidimensional cubes from Excel.
• Great interpersonal and communication skills, focused, self-motivated,organized,quick learner and team oriented.

TECHNICAL SKILLS

SalesForce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Integration Tools: Data Loader, Force.com, Informatica, Force.com Workbench

Web Technologies: SOAP, WSDL, HTML, ASP, AJAX, JavaScript, XML, CSS, HTML

Languages: Java, C++, C, SQL, .Net

Packages: MS Project, MS Visio, MS Office suite, Open Office Suite

Databases: SQL Server 2000/2005/2008 , MS Access, Oracle 11g

PROFESSIONAL EXPERIENCE

Confidential, Jackson Ville FL

Sr SalesForce Admin / Business Analyst

Responsibilities:

• Worked closely with business partners to realize the full capabilities ofSalesforce.com CRM.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• UsedSalesforceAutomation (SFA) for Sales Lead Management, Campaign Management,Opportunity Management,Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with variousSalesforce.comobjects likeAccounts,Contacts,Leads,Campaigns, Reports,and Opportunities.
• Developed variousCustom Objects,Tabs,Entity-Relationship data model, validation rules,ComponentsandVisualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, relatedlists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of theapplication usingForce.com Explorer.
• Extracted the data fromSalesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide criticalinformation on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesForceas a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: SalesForce.com platform, Apex Language, Eclipse IDE plug-in, MS Visio 2007, MS Project2007, SharePoint, MS Office 2007, JAVA, Citrix, Windows 2000

Confidential, NY

Sr SalesForce.com Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Assisted in developing different Visual Force Pages to suit to the needs of the application using different Visualforce components.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level, record-level security and sharing rules.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Chicago, IL

SalesForce.com Admin / Business Analyst

Responsibilities:

• Working as a Salesforce.com Business/System Analyst involved majorly in business and functionalRequirements gatheringandanalysis, translating the requirements into specifications,solution designing, documentation, acting as a link between developers, subject matter experts and end users, performinggap analysis.
• End to End Implementation: Enterprise-wide compleximplementations, of SalesforceAutomation, Service and Marketing initiatives, Force.com Customization, Project Management and Delivery.
• Config Lead involvedin Salesforce.com Customization, Configuration, Administration, Data Migration, Deployment, Monitoring and Production support. Configured and customized Salesforce.comMarketing, Sales&Service cloudandForce.comPlatform using workflow rules, approval processes, validation rules, custom objects, fields, profiles, permissions sets, assignment rules, Analytics such as Reports & Dashboards, Analytic snapshots, layouts, tabs,apps, mobile configuration, desktop integration, Chatter, content management, Salesforce to Salesforce, sites, web-to-lead, mass email, sharing settings.
• DATA Conversion-Analysis, Validation and remediationof Source data for Data Conversion, Knowledgeof SFDC systems DATA model
• Worked with a variety of toolsExcel, import wizard, data loaderand Bug reporting tool likeQC and SFDC Cases
• IdentifiedSLAs and defined escalation ruleswith other stakeholders
• Code Deployment: Force.com IDE, ApacheANT,Change Sets, Jenkins and Dream Factory (App-exchange Tool). Involved in packaging components, creating repositories, Validation against production, validating test classes, Deployment preparation, and script based deployments and manual deployments in production, Sandbox management, andcode migration between sandboxes/production.
• AssessedApp-exchange plug-insand applications, implemented app-exchange products
• Supporting more than 12 business platforms on Salesforce.com CRM, monitoring integration logs, debugging code, responsible forreceiving and distributing tickets among the team and responding with solution or escalating the tickets to proper team.
• PerformingData Migrationactivities usingApex Data Loader and Excel Connectoralso created reusable mappings.
• Salesforce.com Administratorlearned current process and worked closely with all users as updates continue to be developed and rolled out.
• Acted as the primary point of contact for Salesforce users
• Testing: Worked extensively onFunctional Testing, Database Testing, GUI Testing and Manual Testing and also developing QATest Plan, definingTest cases, reviewing and maintainingTest scripts, analyzing bugs,automated testingandUser Acceptance Testing(UAT)
• Involved in and managing monthly releases. Change requests and enhancements are captured as cases in Salesforce, and undergo fullSDLC.
• User Training - providedEnd User Training, Administration Training,andIT Training.

Environment: Salesforce.com Enterprise and Unlimited Edition, Force.com, custom objects, Workflow and validation rules, profiles, security, single sign on, Layouts, user and roles, mobile and desktop integration.Force.com IDE, Apex Data Loader, Eclipse, SOAP UI, Apache ANT, Jenkins, Data Extract Tool, C-Force/Config AID, Apex Explorer, AppExchange packages, Service Now, Clarify, HP Quality Center, MS Office, MS Visio, AstroGrep

Confidential, Virginia Beach VA

Salesforce.com Admin / Developer

Responsibilities:

• Created webtoLead for partner on boarding and deal registration forms
• Developed Queues for the specific leads based on the lead assignment rules
• Created approval process for the partner and deal registration users
• Implemented the logic to find the existing matches for the account, contact and opportunity
• Created Visualforce pages and Apex classes
• Developed Apex triggers, Apex classes and test methods
• Integrated Salesforce.com with Siebel,.Net systems using SalesForce Web Services
• Wrote various queries in generating reports using combination of custom objects and standard objects
• Used Data Loader for Data Management in force.com platform
• Perform administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Quest Salesforce.com instance
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Have worked on moving data from external legacy system into Sales force application using Apex Data loader & CSV files
• Worked on workflow rules & approval processes

Environment: Salesforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows

Confidential, Los Angeles, CA

Java Developer

Responsibilities:

• Evaluate and prototype to determine suitable technology stack
• Design and contribute towards the architecture of the application
• Developed CRE&FM web portal using Java, Spring Ioc, Spring Data JPA, SQL server 2008
• Developed CRE&FM SharePoint Sync App using Java Spring IoC, Spring Data JPA, UNC, and Microsoft SQL Server.
• Prepared JUnit test suite using Mockito and Power mock
• Develop configuration plan and release management process using Jenkins and SVN
• Leading and Co-coordinating the offshore team.

Environment: Java 1.3, Spring IOC, Spring Data JPA, Microsoft SQL Server, Tomcat Maven, My Eclipse, SVN, JPA (Hibernate), Agile s/w development lifecycle.

Confidential

Software Engineer

Responsibilities:

• Involved in requirements gathering.
• Designed and developed SSO for Unilever and purchase order site.
• Developed server side classes, JSP’s, Actions, Forms, HTML and JavaScript.
• Developed code using JMS API to interact MQ Server.
• Involved in mentoring junior Programmers on technology and domain knowledge transition.
• Interacted with clients to provide status updates and demos.
• Unit testing bug fixes and enhancements.
• Developed different modules with Struts framework.
• Bug fixing.
• Worked on Unit, Integration and System testing.

Environment: Windows XP, UNIX, CSS, HTML, XML, JSP, Java, Servlets, JSTL, JDBC, JMS, Struts 1.2, SQL Server, DB2, WebSphere, Java Mail, RAD 6, UML and JavaScript