SUMMARY

• 6+ years of experience in IT software development in Salesforce.com CRM, Force.com platform, .Net.
• 4+ years of strong experience in SFDC as Administrator/Developer.
• 2+ years of strong experience in .Net and web applications.
• Experience in SFDC development using Visual Force pages, Apex classes, Apex Triggers, SOQL, SOSL, and Force.com IDE.
• Experience in data migration using Import wizard, Apex Data Loader.
• Proficiency in SFDC Administrative tasks like creating Profiles, Page Layouts, Email Services, Workflows, Validation Rules, Reports, Dashboards, Tasks and actions, Roles, Approvals.
• Performed workflows, E - mail services and approval processes using customization and Apex.
• Experience in web technologies like HTML, XML, CSS, JavaScript, WSDL and JSP.
• Proficiency in Languages like C, C++, C#, ASP.NET.
• Served as CMS (Content Management System) Administrator and developer for the Texas A&M - Commerce websites.
• Tested applications and websites for cross-browser and cross-device compatibility where relevant and troubleshoots inconsistencies.
• Strong experience working with collection frameworks.
• Proficiency with working on Wrapper classes and Pagination.
• Developed SharePoint Lists, Libraries and Workflows for the clients.
• Strong Experience in Front-end web developing with both technical and creative skills.
• Ability to proactively manage workload and identify opportunities for additional contribution.
• Demonstrated efficiency in team projects as well as handled projects independently.
• Ability to understand available technology, tools and existing designs and work on complex problems where analysis of situations and data gathering is required.
• Ability to work in challenging environment.
• Excellent analytical, problem solving skills and a motivated team player with an excellent inter-personal skills and familiar with offshore and multi-site development.

TECHNICAL SKILLS

Salesforce Technologies: Apex Custom Controllers and Extension, Apex Classes, Apex Trigger, SOQL, SOSL, AJAX, Visual Force Pages, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, Workflow & Approvals, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in.

Web Technologies: HTML, JAVA SCRIPT, CSS, XML, XSLT

Database: SQL, Microsoft SQL

Platforms: Windows, Linux, UNIX

Languages: C, C++, .Net

PROFESSIONAL EXPERIENCE

Confidential, Chicago

Salesforce.com Developer/Administrator

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and created rule based automated workflows.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team

Environment: - Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Windows XP

Confidential, San Diego

SalesForce.com Administrator/Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard and customer objects like Accounts, Contacts, Leads, Reports, Dashboard, Inventory, Orders, Production Planning, Scheduling, shipping, Logistics, Document management, Warranty.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for CRM implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: - Apex Classes, Apex Triggers, Visual Force pages, Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, CSS, HTML, Java Script, Sandbox.

Confidential, Reston, VA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: - Force.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• Created user Profiles, security controls and shared settings.
• Worked on various standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Importing and exporting large volumes of data using Data Loader.
• Wrote technical approach and documentation supporting business need.
• Wrote several Apex classes and visual force for UI customized pages.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed Custom Objects, Custom reports and configuration Analytical Snapshots to dump the data into a regular basis for sales performance and lead generation statics.

Environment: - Salesforce.com, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential

Application Developer

Responsibilities:

• Developed ASP.Net pages using web forms, server, validation, and user controls
• Extensively worked with win forms using C#.Net
• Developed JavaScript For Client Sides Validations.
• Designed DTS package, DTS import/export for transferring data between different databases
• Used ADO.Net extensively to interact with SQL Server databases.
• Created stored procedures, triggers in SQL server.
• Enabled rich designs for rapid application development for creating and managing web forms.
• Wrote a component which interacts with web service to process the payment details.
• Developed Server side scripts in C#.Net and utilized within ASP.NET code.

Environment: - .Net 1.1, ASP.Net, C#.Net, SQL Server, DTS packages, T-SQL, JavaScript.

Confidential

Application Programmer

Responsibilities:

• Worked in Visual Studio 2005, 2008, C#, SQL Developer for development of web applications.
• The responsibilities included development of dynamic controls, on web applications.
• Developed, applications which are flexible, and easily maintained.
• CSS, JavaScript, XML.
• Participated in code reviews.
• Worked closely with Business Analysts and Clients.
• Used Active Directory for implementing authentication.
• Team Foundation Server for version control and code repository.
• Setting up development and test environments, using IIS Manager, to set up application pools and maintain.
• Developed Windows Console Applications for processes. The projects also needed back end processes to run.
• Used Task Scheduler on IIS to schedule tasks to run on the server.
• Created Master Pages for the entire website for a consistent look.
• Maintained the view state and session state management for application.
• Java Script was written for the client side validation, browser detection and application functions.

Environment: - SharePoint, SQL Server, HTML, XML, XSLT, CSS, JavaScript, ASP.Net

Confidential

Application Programmer

Responsibilities:

• Worked in Visual Studio 2005, 2008, C#, SQL Developer for development of web applications.
• The responsibilities included development of dynamic controls, on web applications.
• Developed, applications which are flexible, and easily maintained.
• CSS, JavaScript, XML.
• Participated in code reviews.
• Worked closely with Business Analysts and Clients.
• Used Active Directory for implementing authentication.
• Team Foundation Server for version control and code repository.
• Setting up development and test environments, using IIS Manager, to set up application pools and maintain.
• Developed Windows Console Applications for processes. The projects also needed back end processes to run.
• Used Task Scheduler on IIS to schedule tasks to run on the server.
• Created Master Pages for the entire website for a consistent look.
• Maintained the view state and session state management for application.
• Java Script was written for the client side validation, browser detection and application functions.

Environment: - SharePoint, SQL Server, HTML, XML, XSLT, CSS, JavaScript, ASP.Net