SUMMARY

• Salesforce 401 Certified developer with 6 years of Salesforce.com experience working on multiple projects in various roles including Developer, Administration, and Business Analyst
• Proficiency in administrative tasks like creating Profiles, roles, Users, Email services, Approvals, Workflows, Reports, Dashboards, Forecasts, Developed Formula fields, Work Flow rules, Validation rules
• Extensive work experience on designing of Custom objects, Custom fields, role based page layouts, Custom Tabs, Custom reports, report folders, report extractions to various formats, Snapshots, Dashboards
• Strong working experience with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
• Strong Knowledge in Salesforce Customization, Workflow, Data Validation, Sales, Marketing, Customer Service and Support Administration
• Creation of Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes
• Implemented platform security based on the Organization security, Session security and Network - based security (Using IP address)
• Hands on experience with implementation of various Apex/Visual force projects using Force.com platform. Developing UI Components using Visual Force Pages, Visual Force components, Apex Controllers, HTML, Java Script
• In depth knowledge of CRM business processes including Forecasting, Campaigns management, Leads Management, Order Management, Accounts Management and Cases Management
• Experience in working on Sales Cloud as well as Service Cloud. Good knowledge in writing test classes before deploying into production
• Identifying currently existing business processes and come up with compatible processes in Salesforce
• Experience with APEX Classes, Controllers & Triggers, Force.com API, SOQL, and SOSL to meet business project requirements. Experienced in Software Development Life Cycle (SDLC) models like Agile and Scrum methodologies etc
• Worked with team members for full-cycle projects, such asdevelopers, to complete consulting projects on time, and deliver outstanding consulting services tosalesforce.com clients
• Experience working in Web services, and OOPS concepts
• Good knowledge of scripting languages like HTML, PHP, JavaScript, Core Java & XML
• Experience in usingOracle 8i/9i, SQL Server 2000andSQLdatabases and Familiar with Stored procedures Triggers and Functions usingPL/SQL and AJAX
• Strong communication and interpersonal skills with a sense of analysis and problem solving skills, self-motivated, quick learner and can work with limited supervision or in a team environment

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-controls, Apex Data Loader, SOQL SOSL, Sandbox testing

Visual Force: Custom Visual Force Pages

IDE s: Eclipse, Edit Plus, Force.com IDE

Tools: InformaticaPower Exchange, Data loader, Cast Iron, Outlook, EchoSign, MS Excel, MS Access

Web: HTML, XML, CSS, JSP, JavaScript, SOAP

Design Tools: Microsoft Visio, Enterprise Architect

Database: MY SQL 7.0/, Oracle9i, Oracle 10g

Operating Systems: Windows 9X, 2000, Vista, Linux

Web: HTML, CSS, JSP, SOAP,REST, BULK, WSDL, XML

Languages: C, C++, JAVA, JAVA Servlets, JSP, Adobe Flex 3, Action Script 3.0

PROFESSIONAL EXPERIENCE

Confidential — VA

Salesforce Developer/ Business Analyst

Responsibilities:

• Analyzed business needs
• Working with user group for requirement gathering throughout the planning and implementation
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events
• Migrated data from external sources and performed insert, delete, upset, export on multiple records
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates
• partners in the usage of their portal
• Acted as initial point of contact with internal salesforce.com users for user requests, issue resolution based on the predetermined requirements
• Managed different users. Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups
• Developed Apex Classes, Controller Classes and Apex Triggers for different needs in the application
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules
• Implemented Dashboards & Reports
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security
• Conducted walk-through with the end users and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Integrated the Web Services for extracting the data from external systems
• Used the sandbox environment for testing and migrated the code to production after testing
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization

Confidential — CUPERTINO, CA

Salesforce Developer/ Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Customized the standard objects according to the business requirements by using Visualforce components
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, and Tabs and defined dependent Pick Lists
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address)
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Participated in the integration of Salesforce.com CRM
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard custom object
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security
• Developed Apex Triggers, Apex Classes and Test Methods

Confidential . — Melbourne, FL

Salesforce Business Analyst

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them
• Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to Salesforce.com implementation
• Worked on various Salesforce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application
• Designed different Communication templates. Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Imported products and price books using Data Loader
• Wrote several queries on custom and standard objects using SOSL & SOQL
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings. Created and managed User Roles, Profiles, and Hierarchies, Public Groups, Security Controls, and Shared Settings
• Imported accounts and contacts data through Import Wizard. Performed Data Analysis and migrated data to Force.com platform using Data Loader
• Assisted Post-Implementation Support team with handling cases
• Created formula fields and hyperlink formula fields
• Developed S- controls and triggers
• Created Workflows and Approval processes and developed validation rules

Confidential — Dallas, TX

Salesforce Developer

Responsibilities:

• Involved in project to understand the business needs and objectives of the system and interacted with the end client users, involved and gathered requirements for the integrated system
• Worked on creating custom E-mail templates like Mass Email, Email Templates, and Communication Templates to be sent to the customers regarding the new campaign benefits
• Development of custom objects, triggers, validation rules, visual force pages, apex classes
• Created users, profiles and implemented Object and field level security to hide critical information on the profile users
• Configured different workflows rule, approval process, assignment rules and escalation rules for different object to fulfill the business process
• Created and exposing web services using the Apex programming language
• Developed Visual force pages and components to customize captions, headers and footers of a table and to embed a standard list view of an object's records
• Developed several web service classes
• Developed batch apex classes and test classes

Confidential . — Rochester, NY

Salesforce Business systems Analyst

Responsibilities:

• Used Data loader in testing the future events by exporting data, deleting data from production
• Wrote Apex triggers, Apex classes for the application wherever is needed
• Embedded a Visual force page for force.com sites in order to display a static logo of the company
• Data storage and User interface and Reports Dashboards design based on the client’s requirements
• Created mash-ups in the Account page layout for billing address field
• Conducted Transfer-knowledge sessions on Analytical snapshots
• Created a custom wizard for users to create an opportunity related to Account and contact
• Worked on various custom, standard objects like Accounts, opportunities, Contacts, Task objectives
• Validated and conducted User Acceptance Testing on all applications
• Deployment of code from sandbox to production using Force.com IDE tool.
• Performed unit testing for every written code
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules
• Experience in using Apex Data Loader for various data related operations like data inserting, deleting, and exporting

Confidential — ORLando, fl

Salesforce Developer

Responsibilities:

• Performed the detailed analysis of technical requirements and translated customer requirements into specifications
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements
• Developed Visual force pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
• Designed deployed the custom objects with validation and formula fields, identified the lookup and master-detail relationships and created the junction objects
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customers cases in Cases Tab
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Used field level security along with page layouts to manage access to certain fields
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization for the different departments
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Created workflow rules and defined related tasks, email alerts, and field updates
• Ran the Weekly Export of Salesforce data to proprietary servers as a backup
• Performed the roles of Salesforce.com Developer and Admin in the organization
• Interacted with various business team members to gather the requirements and documented the requirements
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Experienced in Unit Testing, for the customizations and developments done during the project
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Imported Excel-based customer data into Salesforce using Data Import wizard
• Used Apex Data Loader to migrate over Millions of records as part of the exercise

Confidential

Business Analyst/Administrator

Responsibilities:

• Developer Administrator. Java, C++
• partners in the usage of their portal
• Involved in Significant customer interaction resulting in stronger Customer Relationships
• Worked in setting up Marketing Campaigns and managing Leads
• Automated the process of creating Leads directly from Web and Auto-Response rules
• Prepared functional requirement and design documents
• Performed the detailed analysis of technical requirements and translated customer requirements into specifications
• Created email templates and inbound emails
• Involved in production support, customer support and troubleshooting
• Experience in HTML, DHTML, Adobe Photoshop, Dream weaver
• Worked in agile environment, as of solving the issues within deadlines
• Working with user group for requirement gathering throughout the planning and implementation
• Design Implementation of GUI using HTML, JSP, AJAX and CSS