SUMMARY

• Around 7+ years of IT experience with 4 years of experience in Salesforce.com CRM platform as an Administrator and Developer and 3+ years of experience in JAVA technologies.
• Experience in creating custom objects and integrating existing desktop and web apps.
• In - depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, and merging management.12
• Over 4 Years of experience as Salesforce Developer and Administrator.
• Certified Salesforce ADM 201 & DEV 401.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and DHTML, JavaScript. Familiar with AJAX.
• Hands on experience in SFDC development using Apex classes and Triggers, Components, Visualforce, Integration, JavaScript, Ajax, CSS Styles, Reports, SOQL, SOSL, Process Builder and Flows.
• Proficiency in performing SFDC Administrative tasks like creating Profiles, consigning Roles, validation rules, Users, Page Layouts, Cases, Record Types, Email Services, Workflows, Approvals, Custom Reports, Dashboards, Custom objects, Fields and role based page layouts.
• Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
• Extensive experience in data migration and integration using Data Loader and management in bulk.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Experience with data analyzing tools.
• Creation and maintenance of reports to support the business in Salesforce.
• Excellent Interpersonal, Communicational, Organizational and Project Management skills.
• Excellent team player, self-motivated, quick learner and with good trouble-shooting capabilities.
• Experience in using Eclipse.
• Experience in SQL, PL/SQL and database triggers in Oracle databases.
• Experienced to independently complete the development work without any oversight.
• Expertise in data modeling, data migration and both API and user interface development principles
• Experience in using the Sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.

TECHNICAL SKILLS

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Salesforce Tools&Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

System Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005/ 2008, Microsoft Office Suite

CRM: Salesforce

Data Modeling: UML, MS Visio, Lucid Chart

Scripting Languages: Transact SQL, C, C+, Java, HTML,XML, VB Script, Apex Language, ApexTrigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force Page, Component & Controllers, JSON, SAML, SOAP, REST

IDE: IBM RAD, Eclipse 3.5, WebSphere Integration Developer. Force.com IDE.

Operating Systems: MS-Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Salesforce.com Admin

Responsibilities:

• Worked closely with Business user groups on Requirements gathering and was responsible for Designing Solutions.
• Developed Visual force Pages, Apex Classes, Apex Components and Apex Triggers for various functional needs in the application.
• Worked on Wrapper classes, Test classes and Batch Apex and controllers (Standard, Custom, and Extension).
• Worked on Visualforce requirements requiring CSS Styles, JavaScript and Ajax.
• Worked with various salesforce.com objects Standard objects like Accounts, Contacts, Leads, Case, Reports and Opportunities.
• Used the DebugLog and SystemLog Console to catch exceptions.
• Worked in Agile methodology process attended daily standup calls.
• Created batch classes, which can be invoked programmatically at runtime using APEX.
• Designed page layouts, search layouts to organize fields, related lists and other components on record pages.
• Integrated Salesforce with Third party system JDE using Rest API.
• Used different record types for different countries and assigned permission sets for particular agent’s profile and Single Sign-on for login authentication.
• Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic.
• Worked with various service cloud objects STANDARD Objects like Service Contract, Knowledge Articles, Entitlement & Milestones
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed Custom Report Types and Reports & Dashboards
• Created workflow rules, Flows, Page Layouts, Validation Rules and Approval Process based on Business needs.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Implemented the Federation authentication with HTTP post requests.
• Enabled the Custom Domain for Single Sign on Authentication.

Environment: Salesforce.com Platform, Service cloud, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Data loader, Workflows, Visual force, Triggers, Batch Classes.

Confidential, Mellon, NYC

Salesforce.com Admin/ Developer

Responsibilities:

• Responsible for Analysis & Requirement understanding, development and data modeling.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Expertise in generating and analyzing custom reports and dashboards for management and various business unit personnel to provide detail information on key performance indicators like performance to business centers and their sales teams.
• Created workflow Rules which notifies the users if SLA of the case is exceeded and also creating validation rules and approval process as per organization needs.
• Designed and developed SFA based application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface. Worked on Apex Triggers for field updates and cross field updates.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separate values (CSV) files.
• Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Assist in the configuration, maintenance and deploying application to various environments.
• Provided on new processes/application changes to business and end users.

Environment: Salesforce.com Platform, Sales cloud, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Greenville, SC

Salesforce.com Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Tested and Installed AddressTools of Provenworks from AppExchange to implement theirFunctionality for Address fillup in the organization
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Followed Six Sigma DMAIC methodology to implement all the phases - Define, Measure, Analyze, Improve and Control.
• Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, workflow rules, Auto-Response rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com Platform, Service cloud, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Understand the existing application and analyzing the impacts.
• Develop the Application according to Change Requests.
• Develop User Interface using core java, J2ee and spring framework.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Worked on migration of light weight web application from Web-logic to Tomcat.
• Used XSL and DHTML to format the front-end pages.
• Used hibernate with HSQLDB.
• Performed unit testing for all scenarios.
• Regular interactions with team lead to update the progress.
• Resolved critical bugs and deploy code in QA and Production servers.

Environment: Eclipse, WSAD, Microsoft Suite (Word, Excel, PowerPoint, Access).