SUMMARY

• Over 7 Years of professional experience and 4+ years of which was in Force.com Development, administration, CRM, configuration, customization, implementation, and support
• Worked on the various Application modules such as Call Center, Sales and Marketing Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Experience in capturing, analyzing and documenting requirements.
• Proficient in utilizingSales forceout-of-box functionality for customizations and defining user security model, creation of validation rules, approval process, workflow rules, sharing rules, profiles, permission sets, Security Access, Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experienced working withSales forcestools: Force.com IDE, Force.com Explorer, Developer Console, and Force.com, Data Loader.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Experienced inusing Sales ForceChange Sets, eclipse and ANT tool to migrate changes between sandboxes.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules in Salesforce classic and Lightning Experience (LEX).
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud.
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.
• Excellent communication and inter-personal skills

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, APEX Classes, Visualforce Pages, Data Loader, Reports, SOQL, SOSL, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: Web Services, HTML, DHTML, XML, AJAX, Java script.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS

Tools: & Technologies Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, MS Office, MS Excel, PowerPoint, MS VSS, Excel

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Identified business requirements and translated them to technical specifications for Force.com.
• Created a custom app on project management and recruiting modules
• Designed community portal website for timesheets, cases, and implemented service setup for customers and employees.
• Created Web-to- case, Web-to-lead, Email to case.
• Used Data loader to upsert the customer data.
• Integrated Salesforce with Data.com, Fast call, Box.com using Rest API.
• Developed Apex Classes and Triggers using Force.com IDE, created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with Production support team and fixed the issues on On-Demand basis, built custom sharing rules and role hierarchies.
• Designed and developed custom pages using Visual force, JavaScript and complex functionalities using APEX and wrote test classes with 100% code coverage.
• Developed triggers for complex workflow rules working around the governor limits.
• Involved and created force.com sites and customer communities
• Based on the business requirements, created multiple custom objects and fields (created VFpages for custom objects according to the client requirement
• Auto populated fields in the custom objects according to the values entered by the users through VFpages.
• Deployed Salesforce for Outlook for all the users with Altiris pushes.
• Involved in client interaction for discussing the workflow and customization of page layouts in Salesforce classic and lightning experience.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Identified business requirements and translated them to technical specifications for Force.com.
• Created and managed complex workflow rules, data validations, and object customizations.
• Involved in creating the Tabs, Links and VisualForce pages to configure the application in Salesforce.
• Managed ongoing support requests and administrative needs of users.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Developed on sandbox environments and performed time deployments on production servers.
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC.
• Developed plans, materials, and documentation for Salesforce.com users, kept materials updated
• Coordinated new user and ongoing session’s companywide.
• Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
• Created custom visual force pages to customize the user experience.
• Worked with Informatica Cloud to integrate data from Siebel to Salesforce and vice versa.
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Developed and communicated a schedule for future releases/enhancements.
• Developed custom controller classes and extensions to standard controllers using Apex.
• Involved in client interaction for discussing the workflow and customization of page layouts.
• Involved in business process reviews.
• Involved in data import into SFDC using Apex Data Loader through CSV files.

Environment: Saleforce.com platform, Apex, Data Loader, Demand Tools, Dupe Blocker,HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox), Eclipse IDE Plug-in.

Confidential, Phoenix, AZ

Salesforce Developer/Administrator

Responsibilities:

• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs that align processes and technologies to achieve business objectives around credit risk.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD).
• Prepared material and trained salesforce.com business users.
• Deployed the Classes, Triggers, Objects, Components, and Pages from one environment to another environment using Change Sets and Force.com IDE.
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes, Controller Classes, VisualForce Pages and Apex Triggers for various functional needs in the application.
• Worked with the Salesforce to Salesforce functionality and automate the process for record sharing from one organization to another organization.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Data Loader, Apex Visual Force, SOQL, SOSL, HTML.

Confidential, Denver, CO

Salesforce Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst /
• Developer and Administrator in the organization.
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Software Consultant

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC Methodology
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Monitoring, Asset Management, and Marketing
• Conducted interviews with key business users to collect requirement and business process information
• Developed business process models in RUP to document existing and future business processes
• Performed extensive requirement analysis including data analysis and GAP analysis
• Participated in various stages of data and requirement analysis for project needs using SSAS
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted classes
• Ensured alignment of Sales & Marketing is in place before defining and creating Leads and Opportunities management processes to assist in increasing user adoption of Salesforce.com Sales Cloud.
• Leverage Salesforce.com product and platform expertise, to provide relevant technical recommendations on solutions and enhancements specific to business needs.
• Governance of change management process (continuity and quality management).
• Wrote functional/system specifications content writing, product summary and detailed program specification.

Environment: XML, MS Office, MS Visio, Oracle, RUP, UML, SQL, Rational Requisite, Quality Center, Salesforce.

Confidential

JAVA Developer

Responsibilities:

• Used OOPS concepts like Inheritance and Polymorphism
• Used Exception Handling for handling run time errors
• Worked on applications including GUIs
• Developed the application using Struts Framework that leverages classical Model View Layer (MVC) architecture
• Involved in client side scripting using JavaScript
• Developed Servlets and EJB components for the middle tier
• Developed stored procedures for SQL Server database
• Involved in performing unit testing and writing Test Cases and Test Plan

Environment: JSP, Struts, Swings, JavaScript, JDBC, Servlets, EJB1.1, SQL Server 2000, Eclipse, Web Logic.