SUMMARY

• Having 7 years of IT experience with 4 years of experience in Salesforce.com Administrator / Analyst. Gathered information from various sources and evaluate them according to the client needs. experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform.
• Highly skilled in Salesforce development and implementation.
• To create custom objects as per the business requirements.
• Experience on standard objects like Accounts, Contacts, Opportunities, Products.
• Experience in Data Migration from Traditional Applications to Salesforce using Data Loader and Informatica on Demand.
• Designed and developed Workflow Rules, Approval Process and Validation Rules.
• Developed and Designed the Dashboards, Reports and Folders for different users in the organization.
• Extensive knowledge of SalesForce.com implementation cycle in Sales, Marketing, Service and support modules. Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Have performed Page layout customization and custom Links.
• Maintained security and sharing for the Objects, Fields and Record Level on different users at different Organizations.
• Created various profiles and configured the permissions based on the Organization Role Hierachy.
• Reports, Analytic Snapshots and Dashboards in cloud computation.Web Services Implementation & Integration experience on SalesForce.com Capturing, analyzing and documenting requirements for SalesForce.com cloud implementations. Data Migration from SAP CRM to SalesForce .
• Experience in Cast Iron Integration on SFDC with other applications
• Good understanding with governor limits in salesforce.com.
• Created Crystal Reports for the VB .net applications.
• Worked on PHP to collect form data and generate dynamic page content.
• Accessing Chatter from the JAVA and .NET client.
• Developed VB.Net application for migration of VB 6 to VB.Net applications.

TECHNICAL SKILLS

Development on Force.com: Apex Language and Apex Scheduler, Apex Class, Apex WebService, Enterprise WSDL, Visual Force (Components, Controllers and Pages).

Custom Integration: Outbound Messages, Workflow & Approval, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and tabs, Email services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, Ajax tool Kit, migration tool, Excel Connector, Eclipse IDE Plug - in.

Programming Languages: Apex, Visual Force, VB.NET, C, JAVA

Skills: HTML, WebService.

Platform: Windows (NT, XP, 2000, 7)

IDE: Visual Studio 2005, Force.com IDE Eclipse plug-in.

Tools: Rational clear case, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Administrator

Responsibilities:

• Collabarated with clients in order to analyse the needs and create a desired solution
• Served as lead technical business analyst for business process management (BPM) system
• Created complete set of detailed system flow diagrams, used to guide developers in implementation f the Business Process Management (BPM) software performed data analysis, created data dictionary, collected all lookup values, designed new relational database
• Wrote user guides for four different user roles
• Reviewing the test cases provided by the QA team, and providing feedback.
• Working closely with SalesForce Programmer team to drive successful implementations of new projects, adoption data quality and best practices of use.
• Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Experince in handling projects from planning to post-launch.
• Created separate views for different users for the tabs like accounts, opportunities etc.
• Created different folders to store the reports of different groups and categories.
• Displayed the quarterly and yearly results on the Dashboards of the users.
• Experience in daily customer service through telephone and email communication. Provided basic, premier, and administrative level support for users of the SalesForce application.
• Good knowledge and experience in customizing SalesForce.com consisting of but not limited to the creation of customer reports, dashboards and dashboard components, workflow rules, approval process, validation rules, page layouts, record types, profiles, sharing settings, assignment rules, auto response rules, queues, public groups, email temples, email to case, web to lead, support processes, lead processes, custom buttons and links, security controls, data migration/manipulation.
• Conducted administrative duties which include working with C- level executives, system administrators, and end users to gather their business requirements then developing customized solutions to meet their needs.

Confidential, Chicago, IL

Salesforce.com Administrator / Analyst

Responsibilities:

• Responsible for gathered requirements and conducted customer-facing meeting to capture end user needs.
• Implemented a pilot Salesforce.com project with 55 field sales users and 20 inside sales representatives.
• Developed VisualForce pages, APEX triggers, S-Controls using JavaScript to achieve expected functionality for SPI.
• Developed single sign on between Salesforce.com and Exchange for email automation using Sun Security Manager.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, visual force pages, custom reports.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed various Custom Reports and deployed them for different business user levels.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads and cases etc.,
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Apex Language, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Schamburg, IL

Salesforce.com Administrator / Analyst

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans. the internal business users to use the application and develop their own custom Objects. designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification
• Working knowledge on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting)
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Environment: Saleforce.com platform, Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Service.

Confidential

Salesforce.com Administrator / Analyst

Responsibilities:

• Interacted with the business users and implemented the same.
• Performed the roles of salesforce developer, consultant and administrator in the organization.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Developed Apex Triggers, classes and VisualForce pages.
• Implement the Workflow and validation rules to maintain proper flow and avoid unwanted data.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed, developed and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Created fields for the Object and Field level security for the Objects.
• Created new Reports & Dashboards
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used the Force.com Web Services API for extracting the data from the Force.com organization to other external systems.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, DHTML, Ajax, Apex data loader, migration tool, schema explorer, Force.com Eclipse 3.x IDE, Java 1.5, Apache Axis 1.3, sand box environment.

Confidential

SFDC Consultant

Responsibilities:

• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented various Custom and Standard Reports based on the requirements.
• Developed PDF in Visual Force for multi tired complex custom object relationships.
• Loaded data into SFDC using data loader and migrated several legacy applications to the force.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.

Environment: s & Tools:Force.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, MVC Design Patterns.

Confidential, Macon, MS

.Net Developer

Responsibilities:

• Implemented Enterprise Specific Business Rules and Procedures into appropriate business logic components such as code libraries and APIs in C#, Stored Procedures in SQL Server 2005 using T-SQL.
• Designed and Implemented ASP.Net Web Forms and Class libraries for business and data persistence logic using C# as the programming language. Various Server and Custom Controls were used for user interaction.
• Forms Based Authentication was implemented and ASP.Net Validation Controls were used for user validation. Implemented user state through User Session and Application Page objects, deferred session state was built to store and retrieve session information of users.
• Modeled database Entity Relationship diagram using the Erwin Data Modeler 4.0 which serves as the central repository for information. Implemented data retrieval using ADO.NET.
• Use-Case analysis was done using UML 2.0 as design language. But agile nature of Application leads us to in corporate changes in the requirements with project schedule. UML was used for design, deployment and documentation of the Application.
• MS Project 2000 and MS Visio 2003 were extensively used to in corporate changes in the requirements and update on the project schedule.
• .NET Remoting was used for remote data access and storage. Component ware from older application were reused and accessed to in corporate their business logic as part of newer application.
• Created Test Cases using NUnit and documented the trouble shooting. Identified design related issues as hurdle in system performance and implemented the measures by facilitating the data cache and OO patterns.
• Implemented Custom Diagnostic Utility for Application specific trace and debug. This was done by making use of the diagnostic utilities provided by the System. Diagnostic namespace to trace and debug the ASP.Net based pages.
• Added “notification mailer” to send e-mail regarding particular schedule, appointments and notifications item via SMTP Mail.
• Implemented Appointment Scheduler using C#.Net and ASP.Net. Legacy COM component for scheduling was used by CCW (COM Callable Wrapper).
• Extensive use of the Calendar and Data Grid controls for display and date selection. Extended the functionality of the calendar control to make it possible to display and work with the scheduling of different appointments scheduled in each month. Calendar control was incorporated with the legacy scheduling COM component.
• Explored using BizTalk 2004 Server Orchestration Designer to represent the business process compiled and ran it as an Xlang Schedule.
• Implemented windows authentication for the Administration Services. Wrote Custom Error trapper and logger to trap errors and look for Security Exceptions and converts them into 401 codes.