SUMMARY

• Certified Salesforce CRM Developerwith 8+ years of IT experience, committed to maintain cutting edge technical skills and up - to-date industry knowledge as a Salesforce CRM Administrator, Developer.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Force.com IDE, Eclipse with SQL, SOSL and Force.com plug-in.
• Experience developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes and Controllers
• Expertise in Administration, Configuration, Customization, Development, Integration and support on Salesforce.com Platform.
• Writing Triggers to support custom business logic beyond Salesforce Standard workflow rules and Validation rules.
• Experience in both Salesforce Sales cloud and Service Cloud.
• Extensive experience in Salesforce Integration and Data Migration.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in APEX programming language.
• Experienced in working with Agile and Scrum methodologies. Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, have experience in using applications likeJIRAfor issue tracking and project management.Business processes and recommended solutions to improve their processes using Salesforce.com.
• Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies.
• Experienced in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven Development (TDD).
• Developed SOQL and SOSL queries to get data from related objects.
• Extensive experience in Standard and Custom controllers in Visual Force for development of custom visual force pages and components as required by business.
• Involved in Unit Testing for customizations and developments.
• Expertise in analysis, design and implementation of data warehousing/ BI solutions using Tableau, Teradata, Oracle, Informatica, Micro Strategy, Unix technologies.
• Experience with databases such as Oracle and My SQL.
• Experience building Lightning Components and process builder.
• Extensive knowledge of Relational Database Management Systems (RDBMS) with in depth knowledge of SQL. Having experience on HTML, CSS and JavaScript.
• Highly motivated with the ability to work effectively in teams as well as independently.
• Excellent interpersonal and communication skills, and is experienced in working with senior level managers, business people and developers across multiple disciplines.
• Ability to grasp and apply new concepts quickly and effectively.

TECHNICAL SKILLS

Sales Force: Sales Force CRM, Sales Force SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production)

Integrating Tools: Apex Data Loader and Informatica On-Demand,Jitterbit

Programming: Apex, C, C++, Java

Web Technologies: HTML, XHTML, XML, AngularJs, CSS3, AJAX, XRX, Web logic, Java Script

Operating Systems: Microsoft Windows (2000/XP/Vista), Linux Ubuntu 11.10, Apache Mac, iOS, Android

Database: Oracle 8i/9i/10g, MS SQL Server 200/2005

PROFESSIONAL EXPERIENCE

Confidential, Mooresville, NC

Sr. Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs and validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Maintain and support the Objectives of current Customer Relationship Manager (CRM) and Apttus Configure, price, Quote (CPQ) Systems.
• Focal areas will include, but are not limited to, ApttusCPQas primary CRM/CPQapplication for product configuration, program pricing and quote automation.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• UsedJitterbitData Loader as an import tool we can Insert new records, update existing records and perform upserts
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Generated various reports and dashboards in Lightningfor Sales performance tracking.
• Worked on translating several Visual Force pages to Lightning framework.
• Created Workflow rules and defined related tasks, email alerts and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created custom controllers and controller extensions while developing Visual Force pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Developed Test classes and maintained the proper code coverage to deploy in to the production
• Developed Validation rules on various objects. Also, created Assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Worked on Web to Lead and Web to Case.
• Pre-Deployment, Deployment andPost-Deployment activities inProduction.
• Worked with App exchange application Informatica for data migration.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Utilized Chatter for effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors. Provided training to business users about the system.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, AngularJS, CPQ Apttus, Visualforce pages, Jitterbit, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, Dublin, OH

Salesforce Developer

Responsibilities:

• Involved in group for requirement gathering throughout the planning and implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed Visual Force pages based on the business requirements
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the SalesForce.com premium tech support team on a regular basis.
• Designed various HTML Email templates for Auto-Response to customers
• Supported the data migration activities for migration of data from various business sources with the support ofsalesforce.com.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Implemented different levels of security to hide the important information from the users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Encryption of custom fields with the help of master encryption key to encrypt the data.
• Developed project in Agile environment and played role of Scrum Master.
• Participate in JAD sessions with Business users, Analysts Managers to discuss the Business requirements.
• Created Queues, Public Groups and Email Templates.
• UsedJIRAand for issue tracking and project management.
• Good Experience in mapping fields from legacy system to salesforce.com for data migration.
• Good understanding of Governor limits and implemented code based on understanding limitations

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, Eclipse IDE, VSS.

Confidential, Bloomfield, CT

Sales Force Developer/ Admin

Responsibilities:

• Worked closely with salesteam and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the salesperformance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual ForcePages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Communities, Reports, Service Cloud.

Confidential, Fort Worth, TX

Sales Force Admin

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Salespeople.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Automated sharing rules whenever there is a new change in sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), GIT Bash, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool

Confidential

Sales Force Developer

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback
• Gathered and documented the requirements that are critical to the business mission and using those requirements to design application software.
• Gathered requirements for generating account balance and transactions reports for a full year.
• Gathered requirements for linking the card payment system to the centralized payment system.
• Used RequisitePro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Defining/designing SOAP web services to interact with BIG credit check and On Base.
• Creating custom objects, Apex classes, visual force pages, controllers and extensions, triggers, workflows, validation rules etc.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Administrative work, created and maintained Users, Roles and Profiles.
• Developed complex workflows and approval processes for automating business logic.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Java J2EE Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlet that dispatched requests to appropriate classes
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.

Environment: Java 1.4, Servlet, JSP, HTML, PL/SQL, Java Script, Apache Tomcat, Eclipse MySQL, GIT Version.