SUMMARY

• 7+ Years experience as Salesforce Developer/Administrator.
• Experience in working with different software development methodologies like Agile and Waterfall model.
• Experience in Software Architectures like MVC, SOA.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Proficient in SFDC Administrative tasks such as creating Profiles, Permission sets, Users, Page Layouts, Security and Sharing Rules at Object, Field, and Record Levels.
• Good Experience in implementing Salesforce Security Model by creating Users, Roles, Profiles, Field Level Security and Permission Sets.
• Implemented Role Hierarchy, OWD and Sharing Rules on controlling record visibility.
• Good Experience in Advanced APEX programming, Bulkification, Batch Processing, Triggers, test classes and Visualforce development.
• Good Experience in integrating external applications in to Salesforce using Canvas Apps(Connected apps).
• Good Exposure in Integrating Salesforce with Heroku using Salesforce Connect and Heroku Connect.
• Good exposure with integrating using SOAP, REST based services using callouts and Named Credentials.
• Good Experience in working with Salesforce underlying Database using SOQL and SOSL.
• Hands - on experience in working with Lightning Frame work.
• Good Experience in working with Outbound Messages, Workflows and Approval Processes, Process Builder, Login Flows and customizing flows using flow plug-ins.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Experience in working with native AJAX Frameworks and Salesforce AJAX Toolkit.
• Created Custom Objects, Custom Fields and created relationship between Objects using Lookup, External Lookup and Master Detail
• Defined Business processes, Record Types and Page Layouts
• Created Lead Assignment Rules, Case Assignment Rules and Escalation rules
• Created Email templates, letterheads and created Automatic Response Rules
• Migrated Data from Legacy systems and from ERP’s to SFDC using Data Loader and other ETL tools.
• Deployed SalesForce components from Sandbox to other Sandboxes and Production instances using Change Sets, ANT Migration Tool, Eclipse IDE.
• Experience in working with Force.com IDE(Eclipse plug-in).
• Good understanding of advanced Relational Database concepts and experience in SQL and TSQL.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com, Workflow & Approvals, Analytic Snapshots, Reports, Dashboards, custom objects, APEX, SOQL, SOSL, Apex Triggers, Visualforce Page/Components, Process Builder, Visual WorkFlows, Data Loader, Callouts, Salesforce Connect, Heroku Connect, Salesforce1, Wave Analytics. AJAX Toolkit, Workbench.

Software Methodologies: SDLC Agile/waterfall

Other Programming Languages: Java, HTML, CSS, JavaScript, C and C++, SQL.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008 and Linux

PROFESSIONAL EXPERIENCE

Confidential, Grand Rapids, MI

Sales force Developer/Administrator

Responsibilities:

• Created custom Apex Controllers, Visualforce pages, triggers as a part of our complex systems.
• Integrated JavaScript, HTML, CSS, Bootstrap, JQuery with visualforce pages
• Configured Outbound messages to notify external systems on specific Salesforce events.
• Integrated with External systems using SOAP, REST services using Callouts.
• Parsing the WSDL’s and WSDL flattening to generate Apex classes, retrieval of various metadata like Object field list and properties using Soap API.
• Optimized existing code by applying Salesforce Batch Processing and Bulk processing.
• Created custom Reports based on the requirement using Visualforce reporting tags.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response
• Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created a complex flow to help business create a Mass Task creation for multiple users with few clicks based on filter criteria.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.
• Performed Deployment between Sandboxes and Production Instances using Change Sets and ANT Migration Tool.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, PageLayouts, Workflow & Approvals, Reports, AppExchange Applications, Microsoft Outlook.

Confidential, Schaumburg, IL

Salesforce Administrator/Developer

Responsibilities:

• Developed and modified various Apex Triggers, Apex Classes, Controllers and Test Classes within Governor Limits.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform Database objects.
• Invoked remote methods in apex controller from visualforce pages using JavaScript Remoting.
• Worked inSingle sign-on, SAML settings to enable the user to login to various applications simultaneously.
• Integration between Salesforce and Jira ticketing system.
• Developed various Batch Apex Classes and scheduled those Apex Schedulable Classes.
• Worked on reviewing and suggesting enhancement solutions on Application level security, primarily reducing the no of profiles by assigning permission sets to merge profiles by following industry bestpractices.
• Configured and implemented chatter, chatter Mobile within the organization.
• Provided day-to- day support ongoing saleforce.com maintenance and administrative services including periodic data cleaning, custom objects, workflows, sharing rules, page layouts, roles etc.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Dashboards and Reports.
• Developed, maintained processes to continuously monitor data quality and integrity in platform applications
• Designed Visual force pages using Visual Force Components, Style Sheets, JavaScript and JQuery.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created various Sandboxes, which are clone of an entire production environment for developers to develop and test without risking production data.
• Created Page Layouts, Approval Process, Tasks, Email Alerts, Field updates and Outbound messages to manage the Workflow & Approvals.
• Developed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and Visual Force code.
• Created SFDC Site.com sites to provide public access to visual force pages.
• Interface with staff developing strategy as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades
• Production support for new and existing Salesforce user base with incidents and issues.

Environment: SalesForce.com, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Dashboards, Reports, Sandbox, Production environment, IDE Plug-in, Data Loader.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce.com Administrator in the organization.
• Created Custom objects, Users, Profiles, Permission Sets, page Layouts, Record Types, Roles and implemented Salesforce Security model.
• Created Custom flows using Visual Workflow and Process Builder.
• Configured Outbound messages to integrate with external systems.
• Created custom Email Templates as per business requirements.
• Used Apex Dataloader to perform ETL operations from legacy systems to Salesforce.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, PageLayouts, Workflow & Approvals, Reports, AppExchange Applications, Microsoft Outlook.