SUMMARY

• Over 7+ years of IT experience that includes 5+ years of experience in Salesforce.com in CRMPlatform both as Administrator and Developer.
• Experience in writing Apex Classes, Visual force Pages and Triggers.
• Worked on SalesforceCustomization, Configuration, and Security Controls, creating profiles,roles, users, record layouts and email services.
• Worked on Salesforce configuration, customization, migration and Trained in Apttus.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.
• Technical knowledge in Lightning Experience.
• Technical knowledge about salesforce lightening Schema Builder, App Builder,
• Lightning Components and Lightning connect.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
• Experience in Integrating Dell Boomi with Salesforce.
• SalesforceDevelopment and admin experience using Sales, Marketing, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Good Knowledge on Apttus - CPQ
• Strong working experience in Agile Environment with daily Scrums
• Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats.
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Experience in implementing the relationships and automate the business Process using Approval Process, Workflow rules, Escalation Rules and Auto-Response Rules and Process Builder.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Experience in working with client specific solutions like salesforce.com sandbox deployments, Force.com IDE, Eclipse, SOQL, SOSL and various production environments.
• Experience in implementing SOAP, REST based web services to integrate Salesforce with various third party applications.
• Hands on experience in leveraging Change sets, Force.com IDE, ANT migration tool for deploying the metadata components between different Salesforce organizations.
• Capability to adapt and learn new tools, techniques, and approaches quickly.
• Ability to handle multiple tasks and work independently as well as in a team.
• Superior communication and interpersonal skills, accustomed to working in both large and little team circumstances.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Process Builder

Salesforce Tools and Integration Tools: Eclipse,Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages: Apex, Java/J2EE, PL/SQL, AngularJs

Web Technologies: HTML, JavaScript, XML

Operating Systems: MS-DOS, Microsoft Windows XP/7/10.

Database: Oracle, MS Access

IDE: Eclipse, Force.com IDE

Other Tools: Workbench, Force.com Explorer, ANT tool

PROFESSIONAL EXPERIENCE

Confidential, Malvern, PA

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Apps visually with Lightning App Builder and Lightning Components
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed several lightning components, Global actions, process Builders and objects specific actions.
• Created Impressive designs with Customs styling to bring dynamic versions of the components when setting up in Lightning App builder. related users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Automated weekly rep call reports of submitted, saved and planned calls..
• Automated weekly Synchronization report of the reps. Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforceas a sales tool and configured various Reports and for different user profiles.
• Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad for Data Analysis.

Environment: SFDC, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Process Builder, Dell Boomi, Workflow & Approvals, Apex Data Loader, Reports, Dashboards.

Confidential, Alpharetta, GA

Salesforce Admin/Developer

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization
• Developed cloud computing application using Force.com, Visualforce and Apex Languages
• Responsible for loading the data in Sandbox, Quality and Production environments
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Event using lightning.
• Enhanced in Communities by adding new fields, field sets using salesforce lightning.
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Administrated and monitored the company's Salesforce CRM application. Created workflows for automated lead routing, lead escalation and email alert
• Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-
• Level security and configured their sharing settings
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation
• Developed field & page layout customization for the standard objects like Account, contact, Leads
• Maintained and gave permissions to communication templates based on Profiles Performed Data Analysis and migrated data legacy system to sales force
• Involved in Accounts Merging, maintaining Public Groups
• Created Reports and Dashboards as per the customer requirements
• Worked on Record Types, Validation Rules and Page Layouts
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products
• Worked on data migration from databases to SFDC using Apex Data Loader Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
• Performing the Risk Analysis and Cost Assessment for the Project implementation
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created new custom objects, assigned fields, custom tabs, components, custom reports
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Translation Workbench, Sandbox, Changesets, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, and Email Services.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Gathered requirements from the Sales, Marketing and Customer service teams.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Levelsecurity and configured their "sharing" settings.
• Developed and Customized salesforce.com applications based on the user needs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Reports and Dashboards.
• Imported accounts and contacts data utilizing the Data loader tool.
• Created Custom objects, Custom tabs, validation rules, Page layouts, Approval Process, Workflow Rules: Tasks, Email Alerts, Field Updates and OutboundMessages.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules, Assignment rules.
• Built processes using Process Builder and Flows.
• Designed and developed Visualforce pages based on the business requirements.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Visualforce, Data loader, Workflows & Approval process,Reports, Dashboards, Sales cloud, Service cloud, SOQL, SOSL, Record types, Data Loader, Reports, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, Visualforce pages, Apex, JavaScript, Angular JS, JQuery, JSP, HTML.

Confidential

Salesforce Admin/Dev

Responsibilities:

• Involved in gathering business and technical requirements and build the application right from the scratch and deployed it to production.
• Created custom Page layouts with custom fields and buttons.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases, Leads, and Campaigns etc.
• Created several custom Objects, Custom tabs, validation rules, Auto-Response rulesand approval processes.
• Involved in using lightning, process builder and workflows.
• Used the Force.com developer console to write SOQL and SOSL queries.
• Worked on tools like Workbench, Data loader & Jitterbit for mass updates, import and export of data.
• Designed and developed Visual Force pages based on the custom requirement.
• Developed Apex Classes using Controllers & Extensions to add required functionality to Visualforce Pages.
• WrittenApex Triggers to implement business logic.
• Integrated the SOAP/REST API based Web Services and Informatica for extracting the data from external systems.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Used the sandbox for testing and migrated the code to the Production after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool, Eclipse.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework and Struts.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Worked along with Operation team on ANT configuration to build the application like EAR, WAR, JAR files.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Responsible for writing the automation tool in java for manipulating the dates. Used JSTL in struts based JSPs.
• Configured Jenkins for running automated Junit test cases as well as to perform deployment.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Developed Session and Entity Beans to implement business functionality.
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers.
• Worked on XML conversions and validations. All java components are ported into WebLogic Application server running on Linux.

Environment: Java 1.5 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, Hibernate