SUMMARY

• 8 years of IT industry experience, with 4 years of experience as Salesforce Implementation Consultant, Developer.
• Worked on the various Application modules such as Production support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in SFDC development using Apex classes and Triggers, SOQL, SOSL.
• Extensive experience in data migration using Data Loader, Import Wizard, Informatica.
• Working Knowledge in web services like REST, SOAP and also Cast Iron, Integrator.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes.
• Worked on Sales Cloud, Service Cloud and Marketing Cloud.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards and Email generation according to application requirements.
• Good experience with user Roles, Role hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
• Good knowledge on salesforce.com and Force.com with sharing rules and user access privileges.
• Worked on integration with SAP and Oracle through drop box.
• Added formula fields and validations to new and existing objects and added custom functionality using custom controllers
• Good experience in sales force automation (SFA)
• Designed junction objects and implemented various advanced fields like Email generation according to application requirements.
• Did my Salesforce ADM 201 certification in 2013 and also DEV 501 in 2016.

TECHNICAL SKILLS

Salesforce Tools: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse IDE, Force.com, Apex Data Loader, SOQL, SOSL, AppExchange, Analytical snapshots, Workflows and Approvals, Case management Automation, Sandbox testing, Sales Cloud, Service Cloud, Marketing Cloud.

Database: SQL Server 7.x

Scripting: JQuery and JavaScript.

Operating Systems: Unix, Windows 9X, 2000, Vista, Linux, Windows 7

Web: HTML, CSS, JSP, SOAP, REST, WSDL, XML, MS Office

UNIX: UNIX Shell Scripting.

Production support tools: Service Snow, Netcool, Autosys.

PROFESSIONAL EXPERIENCE

Confidential, New York

Sr Salesforce Developer

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked close to business user and performed the actions of support analyst in complete SDLC.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Implemented data migration and integration between Oracle Legacy system and Salesforce CRM
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case.
• Used the sandbox for development, testing and code migration to the production.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: Saleforce.com platform, Apex Visualforce, HTML, Java Script, Apex Triggers, Workflow & Approvals, Controllers and Extensions, Custom Objects, Custom Tabs, Email Services, Force.com IDE, Sandbox, Windows XP.

Confidential, New York

Sr Salesforce Developer

Responsibilities:

• Implemented the requirements for users and customers onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Managing over 150 users, Public Groups, Profiles, and Roles within theSalesforceCRM, this involved designating access to the applicable user within the user hierarchy.
• Created Formula Fields, Validation Rules, Workflows, Visual flows and approvals, Process builders for the flexibility and functionality of force platform application.
• Worked with integratingSalesforcewith 3rd party systems using web services and App exchange.
• Worked with migration tools, SOSQL, API integrations SOAP, REST and CAST IRON with other systems for extracting the data from the home grown applications by using the home grown web services.
• Supporting the Sales cloud implementation, Service cloud modules,SalesforceSF1, Client interfacing and Chatter when converting leads and dealing with cases.
• Worked with development and deployment of code through change sets from sandbox to production environments.
• Designed various Webpages in Visualforce MVC for capturing various customer enquiries and created various User interface as per the requirements of Customers.
• Used SOQL & SOSL Queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Hands on experience onSalesforceLightning for Customizing Reports and Dashboards for business use.
• Writing and developing Apex Classes, Triggers, Batch processing, custom email templates, custom visual force components, asynchronous jobs, callouts etc.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
• Worked on bulk imports and exports of data using Apex Data Loader and Import Wizard for regular data loads and backup purposes.

Environment: APEX, Visual Force, JavaScript, Apttus CPQ, Windows server 2003, Web services, SOSL, SOQL.

Confidential, Georgetown, KY

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit the needs of the application using Eclipse.
• Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL & SOSL queries.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers Components for creating various User interfaces for different Users and Customers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Visual flows, workflow rules, Validation rules, configurations and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked on WebSphere Cast Iron and Informatica cloud for integrating and data migration between on-premises applications and enterprise systems in a hybrid environment.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Performed data migrations usingSalesforce.com Data Loader.
• Worked on Sales and Service cloud communities sharing Business Process extend them across offices and departments, and outward to customers and partners.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing using change sets.
• Worked on Agile/Scrum Methodology using Version One and SDLC.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Sanjose, CA

Salesforce Developer/Admin

Responsibilities:

• Implemented automated escalation and alert notification and automated surveys to measure customer satisfaction.
• Worked with Service Request status information and reports.
• Worked upon Service Cloud.
• Create and maintain support queues and case escalation rules, add new support products / resolution codes.
• You can easily mix products, services and subscriptions together which means you’ll maximize the value of every deal while minimizing paperwork.
• Implemented real-time reports to measure success such as Current and historical case volumes, overview of current open items by Queue and Owner, measurement of response and resolution time
• Worked with Communication Solution such as Knowledge Base, Email Templates and Workflow Alerts and Notifications
• Implemented Support Follow up process such as Surveys, Employee Satisfaction.

Environment: Salesforce.com platform, Custom Objects, JavaScript, Custom Tabs, Apex Language, Data Loader, HTML, Revvy CPQ, Workflow & Approvals, Reports Validation Rules, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential

UNIX administrator

Responsibilities:

• Supporting different types of servers e.g. UNIX, Wintel, DB services, Netback up, Storage.Handled Sybase and Oracle database alerts from different servers.
• Working knowledge in services like SSH, Telnet, FTP etc.
• Working for NAS and SAN team in Storage as the main Contact Point for server disk replacements, storage issues e.g. volume, space issues on global UBS servers Responsible for monitoring Database alerts Downloading daily data files from one server and transfer (FTP) those to the other, located at different business locations by connecting through UNIX terminals.
• Administering Solaris production Servers in 24 x7 environments. Manage day to-day affairs viz., User ID creation, Password reset, issues and giving access rights.Logging case with vendors, such as Netapp and EMC.Resolves interoperability problems to obtain operational solutions.Taking regular & incremental backups of file systems & database

Environment: Citrix, Windows Desktops & Servers, Linux & Solaris Servers, UNIX Several other Support Applications.

Confidential

Responsibilities:

• Worked on different UNIX and Linux Terminal Servers to interact with jobs. Autosys is a robust and scalable job Scheduling and management system, designed for distributed environments.
• Scheduling of automatic repetitive Jobs with Crontab and Autosys. Autosys Jil promotions and testing them. Managing Critical Autosys Central Scheduling Instances Identifying the root cause for the job failures and providing the users with break fix Managing PEGA Investigation tool for Critical alerts.
• Run the Pega EOD batch, and reply to pending requests on console, once the missing files are sent. Check for the files in ftp site, download them and sending it to clients.
• Ability to deliver tasks assigned within agreed SLA

Environment: Citrix, Windows Desktops & Servers, Linux & Solaris Servers, UNIX & several other Support Applications.