SUMMARY

• Over 6 years of experience in IT industry including 4 years of experience in Salesforce.com CRM Platform and 2 years developing Web based Enterprise application using Object Oriented Analysis and design (OOA/OOD) principals
• Extensive experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, Lookups and Entity relationship data model, Pages, Classes and Interfaces.
• Involved in developing Force.com Sites, and Communities (Customer).
• Designed force.com applications using process builder & visual work flow.
• Experience in writing Apex triggers, VF pages, Apex controllers using the salesforce best practices.
• Experience in Integrating Salesforce with External systems as per the Business needs.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Experience in developing and implementing Web Services using SOAP and RESTful.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Extensive experience in developing Multi-Tier Enterprise applications and system integration solutions using Java, J2EE standards, Collections, Multi-threading, Web services, Servlets, JSP, SOAP, JDBC, AJAX and HTML 4/5.
• Proficiency in development of enterprise software applications using Swing, JMS, Java Beans, EJB, XML, IBM Web Sphere like WSAD/RAD, WebLogic.
• Vastly Experience in Project implementation using advanced J2EE Frameworks such as Struts, JSF and ORM tools like Hibernate for fast pace and with efficient coding
• Proven expertise in implementing IOC and Dependency Injection features in various aspects of Spring Framework (Core, Web, JDBC, MVC,ORM and DAO)
• Involved in Agile processes like SCRUM daily standup meetings, Sprint iteration development and Sprint retrospectives.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, VF Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: HTML, CSS, CSS3, Java script, jQuery

Languages: C#, APEX, SQL

RDBMS: Oracle, SQL Server

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform(Sandbox and Production).Visual Studio

Operating systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential - Scottsdale, AZ

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup and Customization activities to fulfill the functional needs of the organization
• Interacted with the business team and other stakeholders for Requirements Gathering, Analysis and implemented them on Salesforce.com platform
• Closely worked with SalesForce.com teammates while implementing solutions for the requirements
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Closely monitored the development of Triggers, Apex classes and Visual force pages and ensured their alignment with the requirements
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers
• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler
• Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution
• Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users
• Used a Sandbox for testing and migrated the code to the Production instance after all the test cases were cleared
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Worked with Salesforce.com Premier Support and handled the support cases
• Provided training to the internal users to use the application and develop their own custom Reports

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, CSS, C#.Net, Java JavaScript/JQuery, Security Controls, Force.com IDE, Eclipse IDE Plug-in.

Confidential, New Jersey

Sr. Salesforce Developer

Responsibilities:

• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, VF Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Used Data loader for data migrations to sales force.
• Designed force.com applications using process builder & visual work flow.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Involved in Agile processes like SCRUM daily standup meetings, Sprint iteration development and Sprint retrospectives.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential - Phoenix, AZ

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups, SMEs for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.
• Developed Business requirement Document, Need Analysis, Functional Specification and User Requirement Documents.
• Created Use Cases, Use Case Scenarios, and Use Case Specifications.
• Developed Force.com Sites for the customer to explore the properties.
• Liaised between the project management team, developers, system designers and architects and business in crafting of the solutions to meet business challenges.
• Act as a primary point of contact for Salesforce users on the IT team on Salesforce usage/adoption concerns.
• Lead and develop strategy for enhancing systems to meet business needs, and mapped client business process and requirements onto the capabilities of Salesforce.com and the Force.com platform.
• Worked with various functions and end users to identify, document, and communicate standard business processes.
• Worked on CPQ pricing quotes. Given price quotes to customers using Apptus tool from App exchange
• Identified process flaws in the current system and recommended business process automation in the new system after analyzing and documenting AS-IS system and TO-BE system.
• Participated in cross-functional teams to address strategic and operational issues involving CRM and Salesforce instance.
• Implemented break fixes, business enhancements support, feasibility requests and administrative needs to Salesforce application users.
• Maintained system metrics and logs to track trends in usage & adoption, data quality & integrity, and application failures.
• Identified Salesforce usage problems and crafted technical / communication plans for remedial initiatives.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce configurations.
• Assisted in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Worked with the development team to design and deploy Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Utilized SOQL and SOSL to query and search for business data.
• Collaborated with the QA team in reviewing and validating test plans and test cases, and ensure that the application meets user requirements.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, CSS, C#.Net, Java JavaScript/JQuery, Security Controls, Force.com IDE, Eclipse IDE Plug-in.

Software Developer

Confidential

Responsibilities:

• Involved in interaction with the client for designing of Function Specification document.
• Developed Use Cases, Class Diagrams, Activity Diagrams and Sequence Diagrams
• Developed JSPs for the front end and Servlets for handling Http requests.
• Developed GUI using JSP, HTML and JavaScript.
• Developed a search engine in web page with HTML and JavaScript to get the funds details of the organization.
• Used JDBC to interact with MySQL database.
• Wrote SQL code within Java classes.
• Involved in creating the SQL and PL/SQL queries and procedures.
• Testing the application and troubleshoot and fixed bugs.
• Deployment on the Tomcat Server.
• Prepared User manual, deployment guide for doing required configuration.
• Involved in configuration of Struts MVC, E-mail, File-Upload, and Integration with ORM Framework.
• Developed complex service components for Data Access Layer, DAO classes to interact with backend using Java and Hibernate Framework.
• Involved in Unit Testing of the components using JUnit.
• Used SVN for version control.

Environment: Java, J2EE, JSP, HTML, JavaScript, MySQL, SQL, Tomcat, Struts MVC, Hibernate, Junit, SVN.