SUMMARY

• Have 6 years of experience in analysis, design and development of various CRM platforms, 3 years in Salesforce.com as a developer/administrator and 3 years in SIEBEL CRM
• Well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC
• Experience in SFDC development in implementing Apex classes and Triggers, web APIs, Visual Force, Force.com IDE, SOQL and SOSL
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships
• Extensive experience in data migration and integration using Data Loader
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and Search layouts
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment
• Good experience in working on Eclipse IDE with Force.com plug-in for writing business logic in Apex programming language
• Experience in web technologies including HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel
• Experience in providing production support, analyzing the cause and fixing it
• Excellent analytical, de-bugging and documentation skills

TECHNICAL SKILLS

CRM Tools: SalesForce.com, SDFC,SIEBEL CRM

SalesForce Technologies: Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web service

SalesForce API Tools: Eclipse, Apex Explorer, App Exchange Data Loader

Databases: MS Access, Oracle 10i/9g, SQL Server 2005/2008, MySQL

Programming Languages: Apex, Java, JavaScript, HTML SQL

Others: MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, San Jose CA

Salesforce Developer

Responsibilities:

• Worked with the WW Sales operation team to develop end to end design of the application
• Contributed in the roles ofboth Salesforce admin and developer
• Created users, roles, profiles and implemented role hierarchies, sharing rules, Permission sets and record level permissions to provide shared access among different users
• Implemented picklists, dependent picklists, lookups, junction objects, master detail relationships, roll-up summary, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages as per the application requirements
• Created Validation Rules, workflow rules, time triggered tasks, email alerts and filed updates to implement business logic
• Created multi-page wizard to develop account, contact and opportunity details using Visual force page and controllers
• Developed and configured various Reports and Report Folders for several user profiles based on the need in the organization
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis to generate sales performance and lead statistics
• Performed unit testing for every written code
• Integrated Salesforce’s applications using their WSDL
• Used sandbox for testing and migrated to Production environment for final implementation

Confidential, Costa Mesa CA

Salesforce developer/administrator

Responsibilities:

• Worked with business users to prepare and update Business Process Requirements, Software System Requirements
• Understood SFDC CRM processes for pre-sale activities
• Customized the apps to match the functional needs of the organization
• Worked with configuration and also Security aspects of Salesforce
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Created and deployed Several Reports using salesforce.com platform
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed and deployed workflows and approval processes for opportunities and products/ assets management
• Created and used Email templates in HTML and Visual force
• Used Data migration tools and de-duplication
• Worked with products, proposals, Quotes
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Estimated project migration effort
• Setup Chatter for the users to communicate with the organization

Confidential, Dallas TX

Sales Force Administrator

Responsibilities:

• Performed the roles of SFDC Analyst and Administrator
• Provided user support and bug fixing activities as per the SLA
• Implemented enhancements on standard objects like Accounts, Campaigns, Contacts, Dashboards, Leads, Opportunities and Reports
• Gathered requirements from business teams and developed data model to suit complex their needs
• Designed HTML Email templates for Auto-Response to customers
• Developed a web-to-lead functionality to Chase.com site that directs leads to Salesforce CRM
• Wrote Custom Formula fields and Validation rules
• Wrote Escalation rules to escalate the cases
• Developed Workflow Rules and Approval Process for few fields
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader
• Created and deployed reports for user profiles based on the organizational need
• Productivity and performance of business centers and their sales teams are tracked using Customized the Dashboards

Confidential, Nashville, TN

Salesforce Developer

Responsibilities:

• Configured the Salesforce.com environment
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Campaigns, Line Items, Leads, Reports and Dashboards
• Created Custom objects to build new application functionality in the Salesforce.com
• Created workflow rules and defined time triggered tasks, email alerts, filed updates to implement business logic
• Created email templates, approval processes, approval page layouts and defined approval actions to automate the processes
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organization levels
• Created Custom Profiles, Public Groups and Roles to provide proper user rights and functionality
• Developed Visualforce page using the extension controller
• Developed Apex Classes &Triggers to implement the business logic as per the requirements
• Developed SOQL and SOSL queries to extract data from different related objects
• Responsible for understanding the data migrating requirements and analyzing data to be loaded from legacy systems to Salesforce.com
• Involved in data mapping and migration from legacy systems to Salesforce.com Objects and fields
• Worked on enhancing and supporting the application

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality requested by the Stakeholders
• Created separate views for different users for the tabs like accounts, opportunities
• Created different folders to store the reports of different groups and categories
• Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, Visualforce Pages to suit to the needs of the application
• Used Apex Explorer and Apex Data Loader to Manage and Query the data
• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality
• Created Email templates, approval processes, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes
• Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality
• Deployed the code from Sandbox to Production and was part of release activities and UAT

Confidential

Siebel Functional Consultant

Responsibilities:

• Involved in preparing Functional Design and Technical Design Documents
• Created Applet Toggles, Static & Dynamic drill downs, Links and Joins according to the requirement
• Worked on different objects like Pick list, Pick applets and Multi Value Group Applets
• Customized application through Siebel e-Script and user properties to achieve the business requirements.
• Designed workflows for automation process as per the business requirements
• Worked on creating Internal Integration Objects and External Integration Objects
• Involved in Developing Integration Work flow for outbound and inbound process with Siebel provided Business services
• Involved in creating MQ series both Outbound and Inbound Process
• Worked on designing a workflow that receives the data from the MQ Series and updates in Siebel
• Involved in creating data mapping between external integration object and internal integration object
• Designed a Workflow Which Receives Request from Portal Application for Sending Service Request Information as a Response using Inbound Web Service
• Involved in developing Error Logging Custom business service which will be used by all the Transaction in Siebel EAI Workflows
• Involved in writing custom business service that reads the tag value from the XML file and do the related operation in Siebel
• Setting up the calls with onsite team for daily updates, queries on Testing

Confidential

Siebel developer

Responsibilities:

• Customization of UI objects like applets, views and screens
• Involved in customization of Business and data layer
• Created links and joins according to the requirement
• Configured Drilldowns, Pick lists, MVGs and Applet Toggles
• Added Extension columns to the Existing Tables
• Implemented Custom Scripting in the Business Components and Applets using effective Scripting techniques
• Used User Properties at BC, Field and Control level for achieving Specific Functionality