SUMMARY

• Over 6 years of IT experience in analysis, design, development, testing, delivery and production support of application software.
• 3+ Years in Salesforce Administration, include application design, configuration and User & Security management
• Expertise in maintaining the functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, Reports and Email Updates.
• Experienced in creating Profiles, Role Hierarchies, Page & Search Layouts, Permission sets, Sharing Rules and custom Permission Controls, Workflow Rules & Approval Process, Data Validation, Portals, Case Management and applying security across the organization using out of box tools.
• Designing and developing applications, custom objects, maintaining relations between the objects, tabs, fields and Filters
• Customized workflows as per the business requirement and created alerts for the workflows including tasks, email alerts and field updates
• Implemented assignment rules on lead and case objects to assign the records to users and queues based on the business criteria
• Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs
• Development experience in designing Visualforce Pages along with custom controllers
• Excellent skills in creating Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services and Test methods for the classes and migrated to Production

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers/ Triggers, SOQL, SOSL, Visual Force Pages / Components, S - Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects

Salesforce ToolsSalesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) and Sand box testing

Databases: Force.com DB, SQL, MySQL

Languages: Apex, Java, Java Script, HTML, CSS, PHP, UML

PROFESSIONAL EXPERIENCE

Salesforce Administrator/Developer

Confidential, Denver, CO

Responsibilities:

• Created and configured various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards Page Layouts, Workflow Rules, Validation Rules, and Related Lists.
• Designed and deployed various Custom Objects, Tabs, Components, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Performed the detailed analysis of functional and technical requirements, identified the lookup and master-detail relationships and created the junction objects.
• Demonstrated ability to translate customer requirements into specification
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Queues, Public Groups and Email Templates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on APEX programming and VisualForce Programming with HTML and Java Script
• Designed VisualForce pages along with custom controllers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database
• Populated the landing page information or landing page URL values by writing triggers and using standard functionality

Environment: Salesforce.com, Visualforce Pages, Apex Language, Custom Objects & Tabs, Workflows & Approvals, Email Service, Salesforce.com Data Loader, Eclipse IDE Plug-in

Salesforce Administrator

Confidential, New York, NY

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Design, implement, unit test, maintain, and troubleshoot various applications and integrations with Sales force, including migration of legacy systems to Sales force, ensuring a flawless migration process and no disruptions to end users and existing business processes.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.
• Created Dynamic submission forms for marketing request to receive customize X-pression PDF Book for their client by automated emails in less than 30 second
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Reports and Report Folders for different user profiles based on the need in the organization and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Worked on integrating SFDC with ETL tools like Informatica and Data Loader.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, data Loader, Workflow & Approvals, Reports, Custom Objects, custom Tabs, Email Services, Security Controls, Sandbox data loading

Salesforce Administrator

Confidential, New Jersey, NJ

Responsibilities:

• Experience in all phases of software application design, ERP, Business Process design and development and Business analyses.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, tabs, Page layouts, Entity-Relationship data model, validation rules, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand
• Used Data Loader for data management to insert, update, and bulk import or export of data from Salesforce.com Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, cases, solutions, price books.

Business Analyst

Confidential, Richardson, TX

Responsibilities:

• Planned RUP iterations and documented the artifacts throughout the various phases of the development process.
• Worked closely with the development team to clarify/understand functionality and ensure that the developers clearly understood thebusinessrequirements that the system was designed to fulfill.
• Imported requirements from Word and Excel (CSV) format into Requisite Pro Projects where they were organized and categorized into functional, usability, reliability and performance requirements.
• Compiled the Vision Document and composed detailed Use Case Specification Documents in Rational Requisite Pro.
• Developed and managed work plans, acted as the key client contact, handled scheduling, resource planning and allocation matters, ran status meetings and compiled various reports on the progress of the project.
• Evaluated all the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a more general understanding, distinguished user requests from the underlying true needs and distinguished solution ideas from requirements.
• Collected, analyzed and prepared user requirements, definitions, scope and expectations for deliverable plans.
• Coordinated and attended meetings to review the requirement specifications with the Quality Assurance Manager and other team members.
• Coordinated work plans between project manager and client
• Scheduled and tracked progress of team members through project completion.
• Coordinated and facilitated user acceptance testing (UAT). Reported and documented any issues occurred during UAT.

Environment: RUP, CSV, Microsoft Office, Microsoft Visio, UML, SQL, UAT

Business Analyst

Confidential

Responsibilities:

• Understand and articulate business requirements from user interviews and then convert business requirements into technical specifications.
• Conduct joint requirements planning sessions as a facilitator to gather requirements from the business area.
• Implemented RUP and follow iterative, Use Case driven process for requirement documentation and deployment.
• Worked with the Release Manager in defining scope and planning releases.
• Analyzed Business Requirement and created Use case, high level and low level activity diagrams.
• Followed the RUP based methods using Rational Rose to create: Use Case, Activity diagrams, State Chart Diagrams, Sequence Diagrams.
• Identified Test execution method: Manual/Automated. Read and Understood Test cases and identified the frequent functions.
• Defined validation to be built into application in line with the functional requirements.
• Participated in meetings with developers, Project manager and Quality Analyst to discuss business requirements, test planning, resource utilization, and defect tracking.
• Worked closely with the UI team to model the screens, which met user, define requirements and also company standards.
• Created Use Cases, activity report, logical components to extract business flows and workflows involved in the project using UML and Microsoft Visio.
• Develop user manuals, presentation and training manuals per project specification and timelines.

Environment: SDLC, Microsoft Office, Microsoft Visio, UML, SQL, Windows XP