SUMMARY

• Over eight years of working experience as a developer, with Five plus years of experience as a Salesforce.com (SFDC) Techno Functional Consultant with proficiency as a developer & administrator
• Experience in Administration, Configuration, Implementation and Support of Sales force CRM and Sales force applications based on Apex Language and leveraging Force.com Platform
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in SFDC development in implementing Apex classes and Triggers, web APIs, Visual Force, Force.com IDE, SOQL, and SOSL.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Extensive experience in data migration and integration using Data Loader. Experience in working with Salesforce.com sandbox and production environments
• Performed work flows, e - mail services and approval processes using customization & Apex. Experience in working on Sales Cloud as well as Service Cloud
• Good experience in Web Service - Synchronous & Asynchronous, web service factory.
• Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP and other Java technologies.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts

TECHNICAL SKILLS

Operating Systems: Windows 2000/ XP/ 2003, UNIX, IBM AIX, Red Hat Linux

Sales-Force Tech: APEX Language, SOQL, SOSL, APEX Trigger, APEX Classes, APEX Web Services, Visual Force (Pages, Components & Controllers), APEX data loader, S-Controls, Force.com APEX Explorer, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in

Application/Webservers: IBM Web Sphere Application Server 5.x/6.x/7.x, Apache WebServer 1.x/2.0, IBMHTTPServer 2.x/6.x/7.x, IBM Tivoli Directory Server 6.0, Active Directory, Microsoft IIS, Tivoli Access Manager eB 6.0/6.1, WebSphere MQ series, ITCAM 6.1, iPlanet Directory Server, Netscape Enterprise Server

Tools: CastIron, Informatica, Business Objects, PHP, LMA, BMC BladeLogic, BMC BMA, Wily Introscope, IBM ISA, Adobe Photoshop, Adobe Flash, Macromedia Dreamweaver, MS Frontpage

Databases: ORACLE8i/9i/10g/11g, DB2/UDB7.2/8.0, SQL Server 7.0/2000/2005 , MS-Access 2000, and Sybase

Java/J2EE/Web: HTML, Java Script, DHTML, XML, XSL, XSD, CSS, Applets, AWT, JFC (Swing), J2EE 1.2/1.3, JDBC, Servlets, JSP, Java Beans, RMI, EJB, JNDI, JAXP, JMS, Java Web Services using JAXM, JAXP, SOAP, WSDL, UDDL

ProgLang: Perl, C/C++, JavaScript, COBOL, SQL, UNIX Shell Scripts, Jacl, Jython

Network Protocols: TCP/IP, UDP, HTTP/HTTPS, RMI/IIOP, SOAP, SSL, SMTP, ICMP, IMAP, POP3, NIS, NIS+, NFS, DNS, DHCP

Development Tools: IBM WSAD 4.5/5.x, RAD, AAT

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Senior Salesforce.com Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created various Batch jobs and time based workflows to update the data regularly.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API and WebSphere Cast iron.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources withthe support of Salesforce CRM.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
• Provided user support and bug fixing activities as per the SLA.
• Actively involved in most critical phase of the project, in the development and support areas.
• Instrumental in performance tuning of programs during the post Deployment and Deployment period.
• Co-ordinated and worked with offshore team and other client teams to resolve production issues
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Siebel, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox

Confidential, Plano, TX

Salesforce Developer/Admin

Responsibilities:

• Configured Sales Force Automation (SFA) for account management, opportunity management, account and contact management and data quality management.
• Wrote triggers in SOQL to make complex validations possible.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Designed and developed User Interfaces for SalesForce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Supported the data migration activities from various business centers and business center users.

Environment: Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

Confidential, Plano, Texas

Salesforce Admin/Developer

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Worked intensely on custom objects, triggers and workflows.
• Developed and customized User interface in salesforce.com using Visual force, APEX controllers and Force.com IDE.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica.
• Created and used Email templates in HTML and Visualforce.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Experience in Data Mapping from Siebel Tables to Salesforce native table, Data Cleansing, SQL Scripts, IFB scripts, Performance Tuning .
• Created views and store procedures to extract data from Siebel standard procedures.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE, Migration Tool and Change Sets.
• Designed and built custom applications using Force.com and Visualforce.com.

Environment: Saleforce.com platform, Seibel CRM, Boomi Integration, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, San Francisco, CA

Salesforce.com Developer

Responsibilities:

• Worked as a Business Analyst gathering requirements from the users.
• Established quality business relationships to generate new business partnerships.
• Performed Lead Management System to track potential prospects through cold calling, networking and other lead generation strategies.
• Created Job Portal using Sites concept in SFDC which will allow job-seekers to register and apply for the Jobs.
• Involved in integration of legacy systems like Siebel to Salesforce.com when the client adopted Sales force platform
• Created Visual Force pages, Apex Classes and Triggers which were used in job portal website.
• Created Workflows to update the fields and send email alerts to the recruiters.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created Profiles, Roles and Public groups to restrict certain users from accessing secured data.
• Created reports and dashboards to analyze data and evaluate the performance of the recruiters.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP,Salesforce.com Chatter

Confidential

Software Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Supported around 1000 users in the implementation of the Service cloud and salescloud.
• Developed Visualforce pages, controllers for goal setting and performance evaluation
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP Web services and also Informatica Web services.
• Developed integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization

Environment: Java Server Pages (JSP), Struts 2.0, AJAX, JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, IBM WebSphere 6.0, Eclipse 3.1.