SUMMARY

• Experienced as a Salesforce administrator and Business analyst with expertise over workflow rules, tasks, alerts, Validations, Reports and dash boards, Visualforce components, page layouts and record types.
• Over 8 years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirements gathering, requirements analysis, design, development, implementation & enhancement of projects in SalesForce.com with 5 years of experience in salesforce and 3 years in .net technologies.
• Experienced in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Extensively experienced over creating workflows, approval processes, validation rules and sharing & security rules.
• Have good Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experienced in Conga and Docusign for Business updates and Business transactions.
• Used various data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experienced in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand.
• Experienced in working with Databases like Oracle 9i, SQL Server and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.
• Excellent organizational and strong problem solving skills with a proven ability to contribute in a team environment.
• Excellent analytical, communication and inter-personal skills with compatibility to work on agile environment software.

TECHNICAL SKILLS

CRM: Salesforce.com, ServiceMax

Salesforce.com: Apex, Visualforce, HTTP, HTTPS, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Aura js, Apex Data Loader, Roles & Profiles, Data Migration, OOTB, Web Service Integration, S-controls, Sandbox Testing, JIRA, Dupe blocker, outlook connector

Web Technologies: JavaScript, XML, XSL, HTML 5, DHTML, jQuery, JSON, CSS 3, AJAX

Front End Tools: Cold fusion, Dreamweaver, Frontpage 2000.

Databases & DB Utilities: Oracle 10g, Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS

Programming Languages: JAVA, J2EE, C, C++, C#, ASP.NET, PL/SQL, T-SQL

Web/Application: Servers Apache Tomcat, IIS

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis

Salesforce Business Analyst

Responsibilities:

• Worked as a Scrum Master to lead the agile environment project with the guidelines issued from Management about relevant goals, products, organizational hierarchy and work flow.
• Analyzed the organizational goals in a more specific detail to gather requirements, assigning and updating tasks as per the generated requirements to the team members at the sprint events.
• Worked with end users to create and manage complex workflow rules, validation rules and triggers of the Salesforce.
• Created Salesforce role hierarchy using organizational hierarchy and defined data access/restriction via OWD settings; sharing settings: assigning profiles, assigning roles and assigning groups; monitoring field level security.
• Monitored Salesforce users work domain via Field level history and audit trail.
• Generated Salesforce visual workflow flows to automate the Business processes gathered from organizational pre-existing workflow.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects.
• Used it to read, extract and load data from comma separated value (CSV) files.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle through fortunes.
• Integrated the Web Services for extracting the data from external systems.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created Visualforce pages as per the client requirements and has experience in working with Partner portal system.
• Customized the standard objects as per the user requirements by using Visualforce components.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records relevant to managerial roles at lower level to managerial roles at higher level.
• Integrated the existing java and .Net system with force.com platform using REST FULL Services.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Docusign, Conga, Sandbox data loading, Eclipse IDE Plug-in, VisualStudio, Dupe blocker, Windows XP.

Confidential, Philadelphia PA

Salesforce Business Analyst

Responsibilities:

• Generated Ad hoc reports through specific guidelines from its venture capitals division to create web application and registration systems.
• Generated objects, fields, record types, dashboards, custom page lay outs and updated them as per the notification of prospects.
• Created dependent picklists to let users choose a target data source such as an external web services.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Orders, PriceBooks, Users, Roles, Profiles, Reports and Dashboards.
• Responsible in customization of service cloud 3.
• Develops and improves processes for service delivery team to ensure orders are entered and scheduled within defined SLA’s.
• Worked with service cloud 2 and well aware of all features.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Predicted fortunes and leads from sales data and provided relevant data to sales manager through access permissions using market integration.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Developed ETL mappings in Informatica for integration between Salesforce and DB2.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce.com Developer/Admin

Responsibilities:

• Ensured the quality and accuracy of customer information and activities.
• Regularly performance data de-duping and clean-up procedures.
• Logged and tracked down system problems and found resolutions.
• Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
• Designed and developed Apex Test classes, Controller Classes, Apex Triggers, Apex scheduler, batch Apex and Visualforce Pages for this application.
• Developed workflows and approval processes for various policy managements.
• Configure Role based Authorization on Object/Field Level.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated Application (OE modules) with Salesforce.com using SOAP Client.
• Development and integration for policy Report Customization.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and Triggers.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Software Developer

Responsibilities:

• Involved in the entire software development process, established the goals and requirements of the application, involved in data collection and analyzing the data as well as business flow.
• Involved in getting requirements from the users and converting them to functional and technical specifications.
• Developed Detailed Design using UML tool Rational Rose.
• Made extensive use of web forms controls in addition to writing custom controls inherited from web forms controls.
• Web UI for Dynamic inquires to historical Data executing on-the-fly queries to the Database.
• Developed User Interfaces using ASP.Net, and C#.
• Worked in ASP.NET Web Forms, ASP.NET State Management, ASP.NET Caching features, Securing ASP.NET Web Applications.
• Worked extensively on the data layer and business logic to implement numerous web user controls which display information about the gift certificates, available services and balance.
• These controls and data layer are developed extensively in ASP.net, ADO.net, C# and SQL server.
• Implemented numerous client and server custom validation in JavaScript and c#.
• Performed enhancement to the old web site, implemented Asp.net using C#, T-Sql and SQL server. Developed a new look using CSS.
• Implemented several extendable controls from a main Web user control to display information about purchasing and sale of gift certificates. These controls are developed in c#.
• Involved in the design, development and implementation of a windows forms application in .net using c# which communicates with data layer to access the data from Back end database.

Environment: C#, ASP.Net, ADO.Net, VBScript, Web Services, XML, VB.Net, MS Visual studio 2003, MS office XP, MS SQL Server 2000.