SUMMARY

• Around 5 Years of experience in SFDC projects as Administrator/Developer.
• Proficient in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment
• Proficient in creating Triggers, APEX Classes, Controller classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Experienced with Apex Test Class for SFDC Testing.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com
• Experience in data migration and integration using tools like Castiron, Data Loader and Force.com migration Tool.
• Good understanding of the Scrum Agile practice
• Experience in Integrating App Exchange Applications with Salesforce, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization.
• Experience in analyzing requirements and documenting for Salesforce.com implementations.
• Knowledge on best practices followed in Salesforce configuration and development.

TECHNICAL SKILLS

SFDC Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, AJAX, Workflow rule, Approvals, Case Management Automation

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Dataloader, Apex Explorer, Excel Connector, Demand Tools, People Import, Force.com Platform (Sandbox, and Production)

Programming Languages: SOQL, SOSL, Oracle SQL, Oracle PL/SQL, Java, JSP, C

Scripting Languages: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i,9i,10g, 11g

Packages: Oracle EBS, MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environment: s: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Salesforce Developer/Admin

Responsibilities:

• Played the role of Salesforce.com Administrator for an Enterprise level Instance.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Performed detailed analysis of business and technical requirements and interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in migrating data from Oracle to Salesforce.com using Data loader.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Created and deployed Several Reports using salesforce.com platform.

Environment: Visualforce Pages, Data Loader, Email Services, Security Controls, WSDL, Sandbox, data loader, Eclipse IDE Plug-in HTML, JavaScript, Eclipse IDE, Apex Language

Confidential, McLean, VA

Salesforce Administrator/Configurator

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created maintenance plans in SQL Agent to back up the database.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Created and Managed Profiles, Roles, Permission sets.

Environment: Force.com Sites, Workflow & Approvals, Reports, Email Services, SandBox, MS Visio, MS project, Security Controls

Confidential

Salesforce Analyst

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Performed detailed analysis of technical and business requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Developed various Custom Tabs and Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Hands on experience on Roles, Profiles and Security and Sharing settings.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Environment: Saleforce.com platform, Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading