SUMMARY

• 7 Years of experience in IT with 4 years of experience in the Salesforce.com CRM, Force.com platform and around 3 years of experience in Java Technologies.
• Expertise Managing users, Data Management, Domain Management, Generating Reports, Dashboards, Communication Templates, Tasks and Events.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns.
• Experienced in working with Sales force developer toolkit (Apex, VisualForce, force.com IDE, SOQL and Web services).
• Good development experience with Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Proficiency in defining lookup and master - detail relationships on the objects and creation of junction objects to establish relationship among objects.
• Strong salesforce administrative skills with creating/customizing Profiles, Roles, Users, Sharing rules, Lookup filters, Page Layouts, Search layouts, Validation rules, Email Services, Workflows, Approval process, Assignment, Escalation rules.
• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand.
• Experience in development using Scrum/Agile Methodologies.
• Experience in working with Salesforce.com Sandbox and Production environments.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Having good knowledge of HTML, CSS and JavaScript.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Written SOQL and SOSL queries in Apex.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Sales cloud functionalities. Strong knowledge in full life cycle project management. Experience in Integrating AppExchange Applications using Salesforce.
• Supervised project teams, including programmer, web designer, database manager, accounting and other internal project staff.
• Experience with Analysis, Design, Development and testing. Exposure to full life cycle of integration projects.
• Experienced in working with relational databases like Oracle and SQL Server.
• Excellent communication skills and a team player.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Bit-bucket and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports, AppExchange Package & Custom Application and Sandbox data loading

Languages: Apex, C, C++, C#, Java, J2EE, Visual Force

Web Technologies: HTML, XHTML, CSS, XML, Java Script, Agile

Platforms: UNIX/Linux, Windows

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: SQL Server, MYSQL and Oracle 8i/9i/10g

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Salesforce Developer/Administrator

Responsibilities:

• Design the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, apex managed sharing etc.,
• Develop Apex triggers, apex classes, batch apex and schedule apex to automate the business processes.
• Develop VisualForce pages from scratch to customize the user interface using various controllers.
• Use JavaScript/J-query to perform client side validations on VisualForce pages and to improve the performance of the User interface.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Built test suites using node.js to automate regression testing.
• Leverage future methods, bulkification techniques to develop apex code within governor limits.
• Develop and maintain test classes primarily to validate the code and also to improve the code coverage for the application.
• Leverage SalesForce analytics to cater various reporting needs of multiple business lines.
• Follow best practices to make the application more scalable.
• Work on ETL tools and WebServices API to integrate SalesForce with other applications within the organization.
• Developed custom Apex REST services for internal applications to consume data from Salesforce.
• Use bit-bucket as the code repository.
• Deploy changes between different environments and work on sandbox refresh process.
• Develop proof of concepts for business analysts, and work with them closely until the requirement is completed.

Environment: Salesforce, Triggers, ETL, Webservices, Apex, Visual Force, node js, Apex Rest Services, Reports

Confidential, Portland, OR

Salesforce Developer/Administrator

Responsibilities:

• Worked on Standard objects like Accounts, Contacts, Campaigns, Leads, Opportunity, Forecasting, Contracts, Products, Dashboards and Reports.
• Customization of Salesforce as per requirements of the organization.
• Analysis and designing of reports and dashboards.
• Created custom objects, custom fields, validation rules, custom page layouts etc.,
• Designed Workflows and Approval process as per the business needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Writing Apex triggers and classes as per the internal requirements.
• Designing Visual force Page and developed responsive VF pages and associated Apex classes to allow the customers to register, login and submit their service requests.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Developed test classes for Apex classes.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Hands-on experience in Force.com platform, Visual Force, Apex Coding, Triggers/Bulk triggers.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Setting up the role hierarchy, org wide defaults. Creation of the profiles and giving them the required permissions after having a deep understanding of the business user’s needs.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Environment: Force.Com, Apex, Visual Force, Triggers, Web services, Reports, CSS

Confidential, NYC, NY

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce.
• Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record Level and Field Level security and configured their sharing settings.
• Created Workflow Rules, Validations Rules.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Web Services, Force.com Eclipse Plug-in, Security Controls.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer, Admin and Analyst in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security team ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com. Extract, and load data from comma separated values (CSV) files.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Environment: Salesforce, Triggers, CSV

Confidential

Java Developer

Responsibilities:

• Responsible for the development and support the intranet portal and enterprise applications also.
• Involved in Requirement Analysis, designing, development and testing of the entire application.
• Designed and developed the middleware services that meet the business by utilizing java.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Used Adobe Dream weaver for prototype of GUI Screens.
• Developed the application using Java and JSP 1.2.
• Developed the GUI using JSP 1.2.
• Validated client side data using JavaScript.
• Used Rational Rose for UML diagrams.
• Provided testing and production support.
• Configured a Server to handle requests from application users and instantiate the handler classes.

Environment: Java, MVC, JSP, UML, Framework