SUMMARY

• Over 4 years of experience on Salesforce Administration and Business Analyst. 15 years of total professional experience in industrial engineering, Marketing, Product Management, Post & Pre Sales Support, Planning and Service.
• Excellent inter personal communication and analytical skills.
• Extremely dedicated, Pro - Active and willing to assume responsibility.
• Highly motivated and responsible professional with skills in setting priorities, managing multiple tasks and meeting aggressive deadlines.
• Strong Experience in Requirements gathering and preparing functional documents like Software Requirements Specifications (SRS).
• Experience with standard Sales force CRM objects as well as building custom objects.
• Experience in building the Security Model for the organization and also Roles and Profiles.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Experience with interface between sales force and various applications.
• Implemented pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, and Forecasting.
• Ability to learn at a rapid pace, good at problem solving, excellent decision making skills, well organized, self-motivated, adaptable, responsible hardworking independent and team player.

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Salesforce.com Administrator

Responsibilities:

• Assisted in deployment of Salesforce CRM solution to handle marketing and support functions
• Performed Salesforce customization as per the requirements of financial controller and operation manager.
• Worked on enhancements after understanding the gap between solutions and business requirements.
• Interacted with Accounts, Finance, Marketing, sales and customer service users for requirements gathering & documentation.
• Maintain up-to-date & accurate records such as account profiles, individual contact details, opportunities and communications within the salesforce.com database.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Administrator of Salesforce.com CRM application responsible for configuring and maintaining users security settings as per organizational policies
• Implemented field level security along with page layout to manage the visibility and accessibility of fields according to individual profiles and responsibilities.
• Maintained databases by utilizing data loader for Lead, Contact, Account Management and Opportunity Management
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Customized Reports and Dashboards according to client’s needs to provide fast access to key, real-time business metrics.

Confidential, New Jersey

Salesforce.com Administrator/ Business Analyst

Responsibilities:

• Performed business requirement analysis such as information gathering, analyzing the information, documenting the functional and non-functional requirements on various projects.
• Scheduled and conducted meetings onvarious SDLC cycles such as analysis development, test inspections, and otherproject meetings..
• Created page layouts, search layouts to organize fields,custom links, related lists, and other componentson a record detail and edit pages.
• In Administrative function, created profiles and implemented Object level,field-level and record-level security.
• Provided support toongoingsalesforce.commaintenance and administration services including periodic data cleansing, custom objects, workflow andTriggers.
• Prepare the end user manual along with the HR - Department.
• Conducted the programs for user adoption.

Confidential

Branch Manager

Responsibilities:

• Marketing, Sales, Installation, Commissioning and Maintenance of Industrial Equipments.
• Preparation of Technical & Commercial documents for Govt. tenders for related products.
• Liaison with Contractors & Consultants for pumping and generating station products.
• Job involves selection of pumping units, engines and other equipment product approval, technical recommendations & execution; mainly being installation of submersible pumps with complete automatic control panel for wells.
• Co-ordinate with the Principals on technical and commercial matters.
• Representing the company in various Trade Shows