SUMMARY

• Over Seven years’ experience in IT industry with over Four years’ experience in the Salesforce.com CRM using Visualforce pages,Apex Classes with substantial experience in Salesforce.com Administration, Operational Analytics,Project Management and Quality Assurance with emphasis on Process Improvement.
• In - depth knowledge and understanding of salesforce setup menu, configuration, custom application development, administration and deployment of applications to Force.com platform.
• Proficient SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Templates, Approvals, Workflows, Validation Rules, Reports, Dashboards, Tasks, and events.
• In-depth knowledge and understanding of salesforce setup menu, configuration, custom application development, administration and deployment of applications to Force.com platform.
• Experience in SFDC Development using Apex classes and triggers,test methods,Visualforce pages,SOQL,SOSL and working on developer console and Force.com IDE Eclipse.
• Implemented business logic like Formula fields,Validation rules,Sharing rules,Workflows and approval processes for automated alerts and email generation according to application requirements.
• Experience in analyzing the business requirements and designing the required entities like custom objects,creating the relationships like Master-Detail,Lookup among the objects and also Junction Objects for Many-Many relationships.
• In depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Order Management,Account Management and Case Management.
• Experience in AppExchange applications for integrating with third-party applications and customizing Salesforce for mobile applications
• Handled SFDC production support issues,bug fixes,System design and verification of efficient and quality code delivery.
• Extensive experience in Data migration and integration using Import wizard,Apex Data loader.
• Implemented and delivered projects under Agile development environment and test driven environment with large and small team projects.
• Experience in Force.com web services API for implementing web services in the application for access to data from different users
• Designed web applications using Struts framework

TECHNICAL SKILLS

Force.com: Apex Custom Controllers, Apex triggers, Visualforce Pages, EclipseForce.com IDE (Eclipse), Apex Data Loader, SOQL,SOSL, Sandbox testing

Salesforce Tools: Salesforce-to-Salesforce, Apex ExplorerRational Clear Quest, MS Office, Snag-It, MS Project

Platform: UNIX, Linux, Windows vista/XP/2000/98/95, Sun Solaris

Databases: Oracle 11g/10g/9i/8i, Teradata, MS Excel, MS Access, MS SQL server 2005/2008

Web: HTML, CSS, JSP, SOAP, WSDL,JSF, Ajax, XML

Programming Languages: SQL, PL/SQL, T-SQL, C, C++, JavaScript, Java

Version Management Tools: Perforce, CVS, Microsoft Visual Source Safe

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Salesforce Developer

Responsibilities:

• Eliciting and Managing customer’s functional and system requirements.
• Worked on standard objects like Accounts,Contacts,Leads,Campaigns,Opportunities
• Created custom objects,tabs,components and reports.
• Created Stand alone, Bundle, Option products.
• Created Pricing rules, constraint rules for types of products.
• Moved the changes from Sandbox to Production through Change Set.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts,search layouts to organize the fields,custom links,related lists and other components on a record detail and edit pages.
• Build the organization role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
• Implemented record level and field level security and configured their sharing settings.
• Created reports and dashboards for managers home page and provided accessibility to only authorized people
• Used Data loader to import and export data from Salesforce.com objects using CSV files.
• Created validation rules,approval processes,workflow rules as per the requirement.
• Use Chatter for collaboration.
• Designed and developed Visualforce pages,Appex Classes,Controller Classes,Extensions and appex triggers for various functional needs in the application.
• Used change sets and Eclipse IDE to migrate changes between environments.
• Debug Appex scripts using Debug logs and system log console to catch exceptions.
• Worked with Apex scheduler to invoke Apex classes at regular intervals.
• Created Visualforce pages that could be rendered as PDFs,and those identifies a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed
• Designed various web pages in Visualforce for capturing various customer inquiries and implemented logic for migrating cases to different queues based on the type of customer inquiry
• Integrated the web services by generating the necessary stubs for extracting the data.
• Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects .
• Prepared documents like deployment Doc,Estimation reports,Tractability Reports,Development tracking reports and weekly status reports(WSR)

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, WSDL, SOQL & SOSL, Eclipse IDE Plug-in.

Confidential, Houston

Salesforce consultant

Responsibilities:

• Configured and maintained Salesforce.com based on business requirements
• Configured the Service Cloud Console.
• Configured ServiceMax for Client based on their requirements.
• Created different SFM’s for objects like Installed Product, Work Orders etc.
• Creating PM plans, PM Templates and migrating the associated data.
• Performed details analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and using other platform based technologies like visualforce and Force.com API
• Designed and developed data models,implemented it on SFDC by creating custom objects
• Defined Lookup and Master-Detail relationships on the objects
• Designed and customized page layouts for the custom objects and assigned them to the different record types
• Created and managed workflow rules,Data validations and object customization
• Implemented approval processes for the application by creating custom formulas in different stages of approval
• Developed visualforce pages,Appex classes,Controllers and extensions based on requirements
• Worked on SOQL and SOSL queries to interact with database in apex transactions
• Worked with management and other developers to translate marketing needs into design requirements
• Extensively used Force.com IDE and developer console to create Apex classes and Triggers.
• Collaborated with product marketers to develop the right campaign messaging offers and go to market programs
• Worked on data migration from databases to SFDC using Data loader
• Designed and developed new custom applications for sales and marketing teams in sandbox servers.
• Managed end-to end Data.com lead management process in conjunction with corporate marketing sales.
• Developed workflow rules for various tasks and email alerts as per the requirement
• Created User roles and Profiles and implemented sharing rules for Force.com applications
• Used sandbox for testing and migrated the code to the deployment instance after testing

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, WSDL, SOQL & SOSL, Eclipse IDE Plug-in.

Confidential, MI

Salesforce consultant

Responsibilities:

• Worked with the user group for gathering requirements thought the planning and implementation
• Involved in SFDC application support for end users.
• Developed Workflows rules,Approval Processes, Email templates to implement the business logic
• Created page layouts,search layouts to organize the fields,custom links,related lists and other components on a record details and edit pages
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using visualforce pages.
• Worked with complex triggers which can handle multiple custom fields which results in effective test coverage of the whole application
• Configured role based authorization on records at object and field level.
• Created email templates and inbound email using visualforce for the clients and customers.
• Created custom fields like Picklists and multi-select Picklists and implemented field dependencies among those fields
• Designed and developed Apex classes,Controller Classes,Apex triggers and visualforce pages on Eclipse IDE for this application.
• Provided ongoing Salesforce.com maintenance and administration, which includes data cleansing, Workflow triggers,and integration of app with Salesforce.com using SOAP client.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, WSDL, SOQL & SOSL, Eclipse IDE Plug-in.

Confidential

Java Developer

Environment: Web Services,EJB,Struts,JSP, Servlets,JavaScript,Eclipse 3.2,HTML,CSS & Java Script

Responsibilities:

• Involved in Analysis,Design and development,Code review,Unit testing,deployment and support of the application
• Involved in providing new web services and other functionalities
• Developed the UI(User Interface) of the application using HTML,CSS and JavaScript
• Responsible in writing interface to the sourcing and inventory application. Data exchange is done by XML
• Wrote stored procedures and functions on Oracle
• Implemented Unit test cases using Junit
• Provided estimates, tracked the status and worked in the reporting tool JIRA
• Involved in weekly status meetings with Offshore and Onshore teams

Confidential

Java Developer

Environment: Web Services,EJB,Struts,JSP, Servlets,JavaScript,Eclipse 3.2,Clearcase

Responsibilities:

• Involved in the data modeling,analysis of data,creation of database schema,table
• Designed and developed Apex classes,Controller Classes,Apex triggers and visualforce pages on Eclipse IDE for this application.
• Used AJAX for the development of application
• Developed business logic on Java beans and setup connection with database.
• Worked on development of reports and charts.
• Used Eclipse 2.0 as IDE to develop the Java code.
• Involved in integration testing,bug fixing and documentation
• Used clear case as version control
• Used JSP to develop the web pages with HTML and Servlet as a controller for web pages to develop application on MVC design pattern
• Implemented Unit test cases using Junit
• Provided estimates, tracked the status and worked in the reporting tool JIRA
• Involved in weekly status meetings with Offshore and Onshore teams