SUMMARY

• Over 8+ years of experience in business analysis, functional requirements gathering, defining specifications across the project lifecycle (Software Development Life Cycle and Rational Unified Process) in the fields of Finance, Insurance and Retail.
• Experience in gathering and assessing customer requirements using Unified Modeling Language (UML).
• Strong visual modeling and business process modeling skills using Rational Unified Process (RUP) and well experienced in developing Use Case Models, Data Flow Diagrams (DFD), Activity Diagrams and State chart diagrams.
• Proficiency in conducting JAD and RAD sessions, brainstorming sessions, requirement reviews, system walkthroughs and customer interviews for various business processes.
• Supervisory experience in Functionality, Usability, Reliability, Performance, Regression testing and UAT for various projects using manual methodologies (Black Box testing) and automated tools.
• Experience in repository management with ClearCase, change management with ClearQuest, and submitting change proposals and analysis to change control boards (program CCBs).
• Experience in developing end - to-end business processes from scratch to meet business needs, scoping projects and producing scope documents.
• Experience in process re-engineering using blue sky approach.
• Coordinated with the user experience team in conducting usability studies; validated entity relationship diagrams (ERDs) and test cases with queries in SQL.
• Experienced in framing Business Requirement Document (BRD) and also in assisting architecture team to frame System Design Document (SDS).
• Experience in conducting gap analysis for enterprise scale systems.
• Strong Analytical skills and experience with statistical tools.
• Experience in User Acceptance Testing (UAT) for product readiness and product go-live.
• Experience in Training support and Operations support for complete project life cycle.
• Familiar with current industry standards, such as HIPAA, SOX, Title 21 CFR Part 11, 21 CFR Part 820, ISO, Six Sigma, and Capability Maturity Model (CMM).
• Excellent interpersonal, teamwork and communication skills.

TECHNICAL SKILLS

Business Modeling Tools: UML CASE Tools, Rational Rose, MS Visio

Process: RUP, SDLC, BPM

Modeling Languages: UML

Requirements Management Tool: Telelogic DOORS, Rational RequisitePro Repository Management Rational ClearCase Change Management Rational ClearQuest

Databases: MS Access, MS-SQL Server, Oracle

Testing Tools: HP QC,QTP,Load Runner

Computing Languages: C,C++, Java,VB Scripting

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Sr.Business Analyst/QA Analyst

Responsibilities:

• Involved in business analysis and project management, coordinating between the team members, addressing budget issues and creating test plans according to the business requirements.
• Participate in primary and secondary research in the identification of user’s specifications need.
• Conducted various research works on Financial Risk Assessments and various risk associated in calculating the worth of Investments in it.
• Conducted requirement analysis and design walkthroughs with the designers, developers and management staff.
• Communicate project requirements, business issues, solution and make recommendation
• Produce Process Maps, System Diagrams, Logical Data Models, Business Requirements, Report Specifications, Workflows and other documentation as required for Project Analysis, Planning and Design
• Prepared and Reviewed Business Requirement Documents and the Technical Specifications.
• Ensured that relevant UML diagrams and Tools (Requisite Pro, Rational Rose) were used in all requirement documents e.g. Business Requirements, Functional Specifications.
• Prepared Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Prepared Flow Diagrams and Sequential Diagrams using MS Visio.
• Conducted JAD Sessions for understanding the workflow.
• Involved in writing test plans in accordance with the business requirements.
• Created Technology Evaluation Matrices to provide best-fit solutions to customers.
• Worked with user to define user acceptance test cases. Involved in UAT testing (User Acceptance Testing) and Implementation.
• Utilized technical Flow Charts, Network Diagrams to effectively map and manage critical paths and bottlenecks in conjunction with Project Tracking Reports and Project Data Sheets for Senior Management.
• Increased process efficiencies and reduced development cycle time across department by spearheading the implementation RUP methodology.
• Worked closely with the Project Manager in planning, coordination and implementing methodology.
• Made Presentations for Senior Managements and Business End Users.
• Participated in weekly meeting with the management team, development teams and walkthroughs.

Confidential, Chicago, IL

Sr.Business Analyst

Responsibilities:

• Facilitated requirements gathering sessions with the various Subject Matter Experts of the application teams.
• Identified various business processes and developed process flow diagrams using MS Visio for the business process and validated the design with SME.
• Created Use Case specifications, and business flow diagrams using Visio.
• Performed a High Level Analysis including Gap Analysis and Cost Benefit Analysis to the applications short listed for online cash management solution.
• Documented major deliverables called Business Systems Analysis Report and Business Systems Design Report at the end of the Analysis and design phases respectively.
• Worked and maintained the Current Legacy Systems while handling the migration of various applications to the new system.
• Researched and analyzed products and business lines; developed financial and statistical models.
• Modeled the detailed design of the system using Use Case Diagrams.
• Performed gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in developing a web based interface with required login authentication that will be user to view status of his online business.
• Involved in the integration of MS Excel with the web interface to produce graphical representation of Orders shipped per month, percentage on the number of returning buyers and first time buyers.
• Communicated status of projects on a regular basis to management, all project stakeholders, and team members in a clear and concise manner.
• Effectively managed changes to the project using change management process to evaluate impact and assess recommendation.
• Defined Test Strategies and Test Plans for Functional and User Acceptance testing (UAT).
• Worked with QA, Development and Business teams in resolving UAT defects.
• Trained users to use the new system.
• Participated in the knowledge transition (KT) to global application support team.

Confidential, Hoffman Estates, IL

Buisness Analyst

Responsibilities:

• Worked closely with Value Options Clients including Providers, Account Executives, Technicians and Process Analysts to understand the Business Process, gather Business Requirements, identified process specifications and developed the Business Requirement Document.
• Prepared Technical Design Documents & Functional Requirement Specifications in accordance with BRD.
• Reverse Engineered and analyzed the existing system and developed GAP analysis document in accordance with the Business rules to implement the system in most optimized way.
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work.
• Implemented the full project lifecycle phase including requirements gatherings, development and quality assurance.
• Designed and developed Use Case Diagrams, Class Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and Collaboration diagrams using MS Visio.
• Conducted Joint Application Development (JAD) sessions with development and other IT teams to define the requirements and supported developers in the use of Change Management and Change Control tools including Rational Requisite Pro and Clear Quest.
• Involved with the QA team to determine and develop test approaches and methods for unit, integration functional testing, load, and usability testing according to application complexity and test requirement.

Confidential

Requirement Analyst/QA Analyst

Responsibilities:

• Collected useful requirements to design the user approval and entitlement executive system.
• Planned Test-Cases & -Scripts based on the URD.
• Utilized Quality Center for directing, tracking and outlining needs during a project SDLC.
• Sr. analyst on the data migration projects to combine client information from the distributed policy resource systems into Enterprise Customer Info File (CIF).
• Carried out regular triage meetings to recognize and determine critical testing faults.
• Formed detailed UAT and QA test plans, managed system testing and preserving testing documentation.
• Helped QA analysts and technical heads with troubleshooting and fault resolution.