SUMMARY

• 6 years’ experience providing support to the federal government as a contractor
• Deep understanding of Software Development Life - Cycle: Waterfall, Iterative and Agile Methodologies
• Experienced in Microsoft SharePoint 2007, 2010
• Acquired experience in Functional Requirement Gathering and Gap Analysis in multiple projects
• Proficient in creating structural and behavioral UML diagrams
• Highly trained in creating user stories using Jira/TFS
• Experienced in developing SharePoint components (web parts, application pages, page layouts)
• Skilled in working closely with Users to identify needs and involved in analyzing, testing and redesigning of the User Interface to produce user friendly applications
• Experienced in requirements gathering for custom software development projects
• Adept in implementation of business processes, CRM, Employee Relationship Management
• Experienced in producing applications/Reports through Microsoft Dynamics CRM 2011
• Proficient in Microsoft Office Suite
• Excellent analytical, organizational and communication skills
• Fluent in English, Hindi and Urdu
• Able to learn new software quickly and proficiently

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst / Jr. SharePoint Developer

Responsibilities:

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis.
• Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Assist the development team with InfoPath forms, workflow management and out of box SharePoint development.
• Develop out of box sites, web parts, lists, templates, document libraries, and calendars
• Collaborate in Agile software development methodology (daily stand up meetings, sprint planning meetings, product backlog grooming, and scrum calls)
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Write and deliver a variety of SDLC documents as needed: (Functional requirements (Business Requirements Document), iii. User Stories, wireframe documents, GUI, user guides, online help, release notes, traceability matrices Screen and Interface designs)
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Interpret customer business needs and translate them into application and operational requirements.
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Create and maintain test plans, test scripts, coordinate UAT testing and technical user guides.
• Assist the development team in debugging and replicating issues.

Confidential

IT Business Analyst

Responsibilities:

• Worked as a liaison between the developers and clients assisting in identifying, understanding, and documenting business needs.
• Elicited requirements from clients, business and technical leaders through interviews and conducting workshops.
• Evaluated functional and technical specifications to create use cases and user stories gathered from client requirements.
• Communicated and collaborate with external and internal users to analyze needs and functional requirements.
• Produced structural and behavioral UML diagrams using Visio 2010.
• Conducted queries using SQL *Plus to create reports and pull data.
• Assisted in the development of documentation for the sites and custom SharePoint applications (BRD, FRD)
• Performed CBA (Cost Benefit Analysis) on projects and acquisition of software.
• Created and maintain test cases and test script documentation for custom applications.
• Conducted User Acceptance Testing.
• Supported in visualization for site development/configuration/testing.
• Created web parts, application pages, page layouts, document libraries, custom surveys and running customized reports for clients.
• Assisted the development team in debugging and replicating issues.
• Provided operations and maintenance support for end users with our customized SharePoint application “SEVPAMS”
• Provided site management to users, Admin Team and Development Team in SharePoint applications.
• Analyzed data sets of various units, performing ad-hoc analysis and data manipulation.
• Assisted in development of specialized tools using Microsoft Office Suites/Adobe Acrobat.
• Assisted the project manager in acquisition of IT hardware and Software.
• Provided support to the Project Manager in creation of executive level reports by analyzing data and information from various units and branches across the program.

Confidential

IT Management Program Analyst

Responsibilities:

• Provided assistance to all F, M and J visa students, school P/DSO’s, and government agencies.
• Provided guidance to F, M and J students on SEVP policy and regulation related inquiries.
• Assisted users navigate and locate information requested through SEVP websites.
• Researched and relay information to end users through SEVPAMS SharePoint application.
• Managed 5 employees in day to day operations.
• Reprocessed F-1 student visa western union payments via US Bank Citrix client.
• Ran queries through SharePoint “SOURCE” database.
• Assured all information in student records was correct by cross checking through Confidential SEVIS system.
• Strong team dynamic, assisted newer team members on more complicated subjects.
• Assisted the SEVP Response Center with inquires related to I-901 student payment and procedures.
• Resolved an average of 50 cases using SRCTT SharePoint ticketing system.
• Provided timely responses to client and management requests.
• Assisted US bank with inquiries related to student records in Confidential SEVIS System.
• Trained new SRC employees with policy related inquires along with I-901 western union case resolution unit queue processing.
• Offered translation support to the SRC response Unit with Hindi and Urdu speaking users.
• Assisted F, M and J visa applicants with inquiries related to their status in the United States.
• Exceled in resolving customer issues with tact and diplomacy, especially when situations have escalated.

Confidential

IT Help Desk Analyst

Responsibilities:

• Possessed an aspiration to work in fast paced environment with minimal supervision.
• Offered Microsoft Word, Excel, PowerPoint, and Outlook assistance to staff and students.
• Assisted clients and staff with Microsoft Outlook to create PST folders, calendar appointments, and view new emails, setting up out-of-office message, email groups, and email accounts.
• Troubleshoot desktop, laptop and printer hardware issues.
• Troubleshoot using SMS/Remote Desktop to assist off site clients with basic PC issues including Outlook mailbox maintenance, network printer configuration, remote application installation and hardware configuration.
• Escalate tickets to the proper Level 2 and Level 3 groups to quickly and accurately resolve high priority tickets.
• Unlocked Network account, password reset, and verified admin rights using Active Directory 2003.
• Installed desktops computers, laptops, monitors, printers, faxes, keyboards, speakers, software.
• Provided phone and email assistance to over 140,000 users of the Defense Acquisition University.
• Resolved 50 calls and emails per day using CA ticketing system.
• Offered help desk service assistance to members of all military, Confidential and NON- Confidential clients.
• Offered communication skills and written skills to members of all military, Confidential and NON- Confidential clients.
• Offered password reset to staff members and online students to access classes, exams and certificates.
• Offered Internet explorer, Firefox, Java and Windows configuration assistance to staff and students.