SUMMARY

• About 8 years of overall IT experience including Salesforce Development with skills in modeling, design, coding, testing, analysis, and maintenance of CRM systems.
• Proficient in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Highly skilled in Salesforce.com (SFDC) development and implementation
• Contributed globally to business services as a certified Salesforce.com (SFDC) developer deploying SaaS product applications cloud environment for multinational clients ranked on Fortune 500.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience in wide range of languages and technologies such as Apex, Java, Visualforce, HTML, CSS, XML and JavaScript and databases such as SQL Server and MySQL.
• Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation
• Extensive experience in bulk data migration and integration using Apex Data Loader
• Experienced intend - to-end Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Working knowledge in creating triggers, Apex classes, Visualforce Pages & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users
• Implemented analytical solutions in data retrieval, data migration, data integration, data analysis and data mining using Business Intelligence (BI) tools.
• Knowledge on using Remedy & Lotus Notes
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment
• Quickly master and enjoy learning new technologies, methodologies, and responsibilities. Continually provide value added services to the clients through thoughtful experience

TECHNICAL SKILLS

Salesforce Tools: Eclipse, Salesforce1 Platform, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force Connect for Outlook, Force Platform (Sandbox, and Production).

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components& Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management Automation, Apex Batch

Operating Systems: Windows NT/2000/XP/Vista/7/8, Linux, Unix Windows Server 2000/2003, and Mac OS

Documentations Tools: Pivot Table, SharePoint, Adobe Acrobat, MS Office product Word, PowerPoint, Access, Excel, Outlook, Visio

Languages: JAVA, HTML, XML, CSS,JSP, JQuery, JavaScript, Angular Sand Ext JS

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr Salesforce Developer

Responsibilities:

• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential, Holmdel, NJ

Sr. Salesforce Developer

Responsibilities:

• Contributed to SaaS capability providing expertise solutions as Salesforce.com (SFDC) developer.
• Assisted users with report design and management.
• Configured and scheduled Analytic snapshots to generate weekly trend reports and also to analyze the weekly progress of the applications developed by Stage.
• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.
• Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the data manipulation needs of the application.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creatingmacrosto meet the requirements,data dictionariesand maintained metadatafor each model.
• Involved in data migration to Sandbox and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.
• Developed training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions for the organization worldwide.
• Worked on Translation workbench during the global implementation and roll out of Salesforce.
• Monitored user adoption rates and responded as needed (additional training sessions, communication, modifications, or other resources) to improve.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured the sharing settings.
• Worked on Sales cloud and service cloud.
• Experience working on Case Management, captured cases from the company’s website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client’s Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Developed custom Objects and Fields as specified in the scope document
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loaderto read, extract, and load data from comma separated values (CSV) files or from a database connection
• Involved in mapping the fields between the current reporting system and Salesforce using data loader.
• Performed import and export operations to load customer data and other master data using data loader.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Extensive knowledge on CTI tools like CTI data connector to track the incoming calls and Cisco unified communication tools.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Confidential, Waltham, MA

SFDC Administrator/Developer

Responsibilities:

• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Integrated SFDC withOracle ERPfor order management system usingInformatica tool.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Managed company's Phase III project implementation of Market Marketing Automation, complete with auto task creation, workflows, scoring and lead nurture programs, Sales Insight interesting moments, and web form/landing page creation.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential, Groton, CT

Salesforce.com Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, Cincinnati, OH

Jr. Salesforce Developer

Responsibilities:

• Serve as the point of contact for all Salesforce.com related issues, updates, enhancements and questions for the organization
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads
• Built and managed custom reports for sales manager and executives
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead
• Maintained data cleanliness and accuracy by adding custom validation rules
• Implemented Chatter, Chatter desktop, created public and private groups
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application
• Extensive experience in Apex/Visualforce development
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits
• Developed product capabilities using Force.com, APEX, and Visualforce

Confidential

System Test Engineer

Responsibilities:

• Analyzed the user requirements by interacting with system architect, developers and business users.
• Developed Test Cases and Test Scripts in Test Plan Manager.
• Identified the test cases that needs to be automated using QTP.
• Performed regression tests using the QTP scripts.
• Expert in writing VB script for QTP.
• Enhanced the QTP scripts using parameterization and synchronization concepts.
• Creation and execution of Test cases and logged the defects in Quality Center.
• Inserted the checkpoints to verify various scenarios.
• Automated the UI functionality using the RPF recorder (Record and Playback framework).
• Created traceability matrix between requirements in Requirement plan manager and test cases in Test plan manager.
• Performed Business functionality testing which involved the testing of all core functions of the application.
• Performed Smoke Tests after installation of each build on QA servers.
• Followed black box methodologies to check the functionality of web pages.
• Performed Integration testing and Regression testing.
• Performed configuration testing of web pages with different browser versions of Internet Explorer and different operating systems such as Windows 95/98/NT.
• Performed Database, Content, Server side, Form, Frame, and Usability testing of an application.
• Performed database testing by using SQL queries.