SUMMARY

• 8 years on Salesforce.com CRM platform both as Developer and Administrator.
• Good understanding of SDLC methodologies like Waterfall and Agile.
• Good knowledge on Sales and Service Cloud which includes Campaign Management, Lead Management, Case and Solution Management.
• Worked on various SFDC standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Solutions Reports and Dashboards.
• Implemented Customer portal, Knowledge base and Partner Portal, Sites.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Experience working on data model and SOQL, SOSL, DML statements, SObjects and Governor Limits.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Implemented various advanced fields like Pick list, Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented chatter to improve internal communication and enhance customer service.
• Good experience on Apex development in creating Objects, Triggers, Apex Classes (Batch Apex, Schedule Apex, Standard Controllers, Custom Controllers and Controller Extensions).
• Experience performing data migration from Legacy Systems using Data Loader, WorkBench, DataLoader.io, and Import Wizard.
• Comprehensive knowledge of software development life cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Experienced working with teams of Business Analysts, developers, testers, QA, customer service and sales personnel to produce effective and complete solutions for end users.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments.
• Experience in integration of AppExchange applications with Salesforce.
• Experienced in preparing Business Requirement Documents, Functional Requirements Documents and traceability matrix.

TECHNICAL SKILLS

CRM Tools: Salesforce CRM

Languages: C, Java, Apex, SQL

Web Development: HTML, CSS, Visualforce, JavaScript

Salesforce Technologies: Force.com platform, Visual Force Pages, Components, Data Loader, Workflow, Validation & Approvals, Reports, Dashboards and Custom Objects

Salesforce & Integration Tools: Salesforce to Salesforce, Connect for Outlook.

Requirements Gathering & Testing: Zen (AppExchange Apps), HP- Quality Center.

PROFESSIONAL EXPERIENCE

Confidential, Wayzata, MN

SFDC Developer

Responsibilities:

• Participated in business process analysis for Campaign management, Lead Management and Sales management.
• Captured input from business users through Requirement gathering sessions and defined scope of the project.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and developed salesforce.com Standard Objects, Custom Objects, Apex Classes to support Visual Force pages development.
• Designed various web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce.com SObjects
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed many Test Classes and scenarios for Unit Testing and Apex Triggers for various functional needs in the application
• After using sandbox for testing and configuration, assisted in deploying to the production system

Confidential, Orlando, FL

SFDC Developer and Administrator

Responsibilities:

• Develop Visualforce pages, custom components, portal pages with JavaScript for validation.
• Design and develop apex classes, apex triggers, Custom Controllers, Controller extensions.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader.
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Deploy changes from SFDC sandbox environment to Production environment using Change Sets.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Confidential, Santa Cruz, CA

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com System Analyst and Administrator.
• Participated in business process analysis and Requirement Gathering Sessions& JADSessions.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Implemented Lead Management, Case Management.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Integrated Microsoft outlook with Salesforce.com to track communication with the leads.
• Designed and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed and deployed custom tabs, validation rules, approval process, related lists, custom links and auto-response rules to automate business logic.
• Designed various Reports for different user profiles based on the need in the organization.
• Design User Manual and trained new joinees Business Users for all new implemented processes.

Confidential, San Jose, CA

SFDC Developer and Administrator

Responsibilities:

• Implemented case management process and configured the Case and Solution object on the service cloud as per business need.
• Core team member for SFDC implementation across Customer Service and Sales processes.
• Collected requirements and implemented the rules for automatic case assignment to queues and created a workflow for case escalation based on the Account status.
• Implemented Web to case and Email to case features to raise cases from the customer service portal.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case.
• During the migration we had done data mapping, saved the mapping for future use.
• Created custom reports to monitor Case Management process.
• Worked with business intelligence team providing them run time dashboards for Support team’s performance.
• Developed workflow rules, time triggered workflows for various business requirements.
• Responded to and resolved user issues regarding the functioning of deployed version of the product.

Confidential, MI

Salesforce Developer and Administrator

Responsibilities:

• Developed, gathered and documented the business needs of clients and stakeholders.
• Organized and validated the requirements and ensures that all are traceable and measurable.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and maintained user roles, security, profiles, workflows, approval processes, and validation rules.
• Designed customizations and configurations of SFDC objects, page layouts, workflows, document templates, reports and dashboards according to the business need.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Developed, documented, and executed test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches.
• Created custom Dashboards for Sales manager’s home page to reflect their sales quota and sales team’s performance against the forecast and provided accessibility to dashboards for authorized people.